Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHuge thanks to Bethany for helping with our search! Bethany is an absolute pleasure to work with and we really enjoyed our viewings with her. Utterly professional, reliable and personable both F2F and in correspondence with us. Bethany listened to our criteria, budget and most importantly our likes and dislikes for each viewing whilst politely advising us on things we wouldn’t necessarily have considered. Bethany delivered efficiently on every single one of our queries and provided us with all the information we requested. We wish more Sales Negotiators were just like you!!
Mim · 13 January 2023
★★★★★ 5/5
TrustpilotRachel Patient and Ash Hutchings
Both Rachel Patient and Ash Hutchings were super helpful. Gave me all the answers I need in a timely manner. Both were super friendly and easy to work with.
Danielle · 9 May 2024
Agent replied · 24 August 2024
Dear Danielle, Thank you for taking the time to leave a lovely review regarding Rachel and Ash. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
Baran has been really attentive and helpful during all our tenancy changes. Great service, highly recommend
Carla · 6 December 2024
Agent replied · 25 December 2024
Dear Carla, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotTrusted & professional property managament
Very prompt responses and our concern was resolved in merely a matter of hours. Phoebe has been great over the years and has assisted with various matters with the utmost professionalism and timely responses.
Lubna · 22 January 2024
Agent replied · 24 August 2024
Dear Lubna, Thank you for taking the time to leave a wonderful 5* review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent communication with Property…
Excellent communication with Property Manager, Finnley who resolved a sensitive issue over a 2-week period.
Mark · 28 April 2026
Agent replied · 1 June 2026
Dear Mark, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotKyrsten was very helpful and attentive…
Kyrsten was very helpful and attentive with addressing any issues we have been having with our flat!
Kristina · 19 November 2024
Agent replied · 25 December 2024
Dear Kristina, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 4/5
TrustpilotA big thanks to Helen Moseley in…
A big thanks to Helen Moseley in Marsh&Parsons Askew Rd branch. She went above and beyond to help me with the sale of my flat in St Elmo Rd W12 - very good, nice, kept me informed and helped get the sale over the line 😊👏
LOUISE · 5 March 2023
Agent replied · 24 August 2024
Hi Louise, thank you very much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Helen and the Askew Road team will be thrilled. All the best, Marsh & Parsons.
★★★★★ 5/5
TrustpilotElisabeth has solved all of our…
Elisabeth has solved all of our problems to a high satisfaction for us and the landlord. Everything was answered and solved in a short time. We are very happy.
Michele · 29 April 2024
Agent replied · 24 August 2024
Dear Michele, Thank you for your kind comments regarding Elisabeth and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleShout out to William came over and help cleaned out the house, even stayed late. Too young lad
Alex · 1 November 2024
Agent replied · 8 November 2024
Dear Alex, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleI recently purchased my first home through Marsh and Parsons, and I can't speak highly enough of their team. Throughout the entire process, they were absolutely brilliant. Despite my nervousness and lack of knowledge, they patiently guided me through each step, often fielding my calls twice a day. Amba, in particular, was a lifesaver with her calm demeanor and expertise. I don't know how I would have managed without her. Aaron also provided invaluable assistance towards the end. They made the whole experience much less stressful, and I'm incredibly grateful for their support.
Simran · 26 February 2024
Agent replied · 24 August 2024
Dear Simran, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDerbhla has been super helpful!
Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!
Poppy · 17 June 2024
Agent replied · 24 August 2024
Dear Poppy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the Property Management team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotChange on tenants
Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed
Nelson · 16 January 2024
Agent replied · 24 August 2024
Dear Nelson, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotPhoebe Negueroles Estate Agent at Marsh&Parsons 2023
Phoebe Negueroles at Marsh&Parsons has been my estate agent since March 2023. Her work has been consistently conscientious and she has competently handled jobs that require problem solving as well as her regular duties.
DRAKE · 19 December 2023
Agent replied · 24 August 2024
Dear Drake, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh & Parsons were amazing
Marsh & Parsons were amazing, they managed to help us secure our dream rental property and we’re very very helpful throughout the process. I’d personally like to mention Sam and Hadaya who were very kind and friendly.
Thomas · 5 October 2023
Agent replied · 24 August 2024
Dear Thomas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Experience
I’ve worked with Marsh & Parsons for a number of years and can say nothing but great things about the service being provided. My most recent point of contact, Owain, has been exceptionally helpful with his knowledge and understanding of lettings.
Kimmoy · 29 May 2026
★★★★★ 5/5
TrustpilotThank you, Tatiana.
Tatiana Rodrigues has been a great help with figuring out the process of ending my tenancy. She works efficiently, keeping an open line of communication at all times. Thank you, Tatiana!
Rolo · 13 February 2024
Agent replied · 24 August 2024
Dear Rolo, Thank you for taking the time to rate your service with Tatiana. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotReally helpful follow up by Property…
Really helpful follow up by Property Manager - Abdullah LeghariAll sorts of little and not so little things from Kitchen doors to leaking radiators - all a weight off my mindA big thank you to Abdullah
Robert · 12 October 2023
Agent replied · 24 August 2024
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
Excellent - James Cutting at South Ken office knows how to do things. We moved from another well known agent having had very few viewings and no offers over 4 months. James recommended making basic improvements to a dated flat and staging it. We had two offers within two weeks and completed at the asking price. It was worth paying a little more in commission.
IH · 14 October 2024
Agent replied · 25 December 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
★★★★★ 5/5
TrustpilotMarsh and Parsons - change of tenancy
Marsh and Parsons made our change of tenancy so smooth and easy with really quick and effective communication from the Tenancy Manager, Daniel! Thank you
Cheski · 31 May 2024
Agent replied · 24 August 2024
Dear Cheski, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience
Derbhla has been so responsive and amazing to us. Any maintenance issue we have, she responds quickly and always gets in touch with our landlord immediately. Would highly recommend using them to manage your properties.
Customer · 2 November 2023
Agent replied · 24 August 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotPhoebe and the letting team.
Phoebe and the other members of the Marsh & Parsons letting team, have been a superb asset and help over the last 10+ years. Through out this period they have kept a watchful eye over my property and looked after my tenants and myself with a cheerful demeanour. When maintenance issues arose, as invariably they do, they promptly attended the property carried out the works required without fuss. Marsh & Parson also ensured that I had high calibre and long standing tenants (to be honest over the many years of using M&Ps services I only actually had two different tenants - a period of around 20+ years). Can highly recommend M&P
Matthew · 10 January 2024
Agent replied · 24 August 2024
Dear Matthew, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from a Tenancy Manager
Recently, the Tenancy Manager Daniel Leung, has worked on a few change of tenancies for my rental property. He has been excellent! Super attentive and efficient, and good attention to details. He has made the process really seamless for my tenants and me. He has been an excellent client facing representative for Marsh & Parsons, and I will continue using them for sure! Thanks again to Daniel Leung/Marsh&Parsons.
Betty · 23 August 2024
Agent replied · 24 August 2024
Dear Betty, Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDebbie has been very helpful and quick…
Debbie has been very helpful and quick in her responses, much appreciated!
Niina · 18 December 2025
★★★★★ 5/5
TrustpilotDaniel Leung was very very helpful and…
Daniel Leung was very very helpful and did everything possible to help sort out some issues. He was very professional and personable.
Rosie · 19 July 2024
Agent replied · 24 August 2024
Dear Rosie, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
