Marsh and Parsons reviews in London

★★★★★ 5/5

Trustpilot

Over the years I used few agencies and…

Over the years I used few agencies and the only agency I would use again is M&P,professional,friendly,never felt hurried or pushed to accept an offer that I wasn’t happy with and I liked that.To Acton London office and all staff and especially Chris,thank you.

Drazenko · 19 October 2023

★★★★★ 5/5

Trustpilot

Great task follow up

I thank Tassos Joannou for the fast actions, and constant follow ups. I appreciate Tassos' efforts on the issues at my home.

Deniz · 4 December 2024

★★★★★ 5/5

Google

I recently sold my flat in Streatham and I can’t thank Alex and Charlie enough for their guidance and support throughout. I was kept really well informed throughout the process. And it was a breathe of fresh air to catch up with Alex and Charlie. They’re so personable to deal with which goes along way and I think helped sell my flat and also guide the process through to completion. I couldn’t recommend them enough to anyone selling.

Zoe · 25 August 2023

★★★★★ 4/5

Trustpilot

Call office when needing something asap

Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.

Gemma · 1 October 2024

★★★★★ 5/5

Trustpilot

Glowing Report

Good day to you I would like to give a glowing report to one of your very efficient and professional employees Jasmin Popalzai Since she has joined your company she has endeavoured to chase unpaid rents and has a lovely manner about her and seems very business minded and extremely helpful and quick to return my call or emails. Shame there are not so many likeminded souls who care about their client’s and work tirelessly with professionalism to get great results.I wanted you to be aware she is an asset to your company. Yours Sincerely Lady Eleni Gagoushi

Eleni · 20 June 2024

★★★★★ 5/5

Google

Excellent service from Jack, Joel and Tristan with letting my flat. Communication was fast, everything explained clearly and tenants arranged easily. Thanks a lot Streatham team!

Lucy · 16 March 2026

★★★★★ 5/5

Trustpilot

Great & efficient service

Baran​​​​ Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!

Geraldine · 25 October 2024

★★★★★ 5/5

Trustpilot

Marsh Parsons (Debbie Lewis)

Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.

Kirsty · 28 May 2026

★★★★★ 4/5

Trustpilot

Abdullah has been looking after my flat…

Abdullah has been looking after my flat for a year. I’ve been really impressed with his ways of working. He answers the phone, returns missed calls promptly, is polite and friendly, explains things clearly and gets stuff done. What more could you ask?

Amanda · 12 October 2023

★★★★★ 5/5

Google

Our experience with Marsh and Parsons so far has been great. Our estate agent Tristan has made our experience renting as smooth as possible. Communication has been fast, reliable and professional. Would recommend 🙏 …

Holly · 18 December 2025

★★★★★ 5/5

Trustpilot

I would highly recommend

I would highly recommend liaising with Nicole & her lettings team who are a friendly team and have done a great job in letting out our property.

Sam · 12 October 2026

★★★★★ 5/5

Trustpilot

Management of Rental Property

Since appointing Marsh & Parsons to manage the tenancy of my rental property 2 ½ years ago, I have been designated a few different representatives who have on the whole been helpful in dealing with tenant issues and keeping me up to date.My 5-star rating relates to the first-rate service of the most recently appointed manager. They quickly acquired a good background knowledge, have been prepared to research/investigate as issues have arisen, and have an attention to detail that inspires confidence.Courteous, friendly and understanding, and quick to respond to queries and with updates. Their availability to ‘speak in person’ has been especially helpful and a willingness to ‘go the extra mile’ much appreciated.

Carolyn · 19 May 2024

★★★★★ 5/5

Trustpilot

Excellent and very professional…

Excellent and very professional customer service from Daniel Leung. He was immediately and promptly on the case. I have been very pleased and impressed Thanks Daniel

Hala · 22 August 2024

★★★★★ 5/5

Trustpilot

Turning around a poor client relationship with M&P

We have been working with M&P as our rental agent for almost 2 years. For the majority of this time, our experience was not positive - lot of reasons but overall, not good! However, since Elisabeth Ppasa has taken over as the focal point with M&P managing our property, the service we are getting has turned around completely. Elisabeth inherited an angry client and has worked diligently to turn this around. And to her credit, she has done this. Of course, we hope the service levels we currently enjoy continues, but as of today, credit clearly goes to Elisabeth.To follow on from your reply @ Ms Lesley, Customer Relations Team; whilst Elisabeth has indeed done a good job - and continues to do so - I think there are learnings for M&P management here as we were very close to looking for alternative managing agents...

Kevin · 7 May 2024

★★★★★ 5/5

Trustpilot

Great experience with support in managing administrative elements of the agreement and move

Edward was fantastic in responding to queries and requests once we had signed the tenancy agreement. He was always very thorough and efficient and we really appreciated his support during our move.

Harriet · 1 May 2024

★★★★★ 5/5

Trustpilot

Michael was very professional

Michael was very courteous and professional and immediately sorted our refund for us. Great service- very pleased!

Richard · 19 December 2025

★★★★★ 5/5

Trustpilot

A very good experience with Marsh & Parsons Letting

William and Victry were very professional and helpful. We have enjoyed a very good relationship with Marsh & Parsons Letting Agents since 2014 and highly recommend the company and the employees!

Lucinda · 30 April 2024

★★★★★ 5/5

Trustpilot

Thank you Joanna Tsattalas

Thank you for the fast response to all my questions about my statement. Joanna Tsattalas was very clear and patient :)

Екатерина · 18 October 2024

★★★★★ 5/5

Google

Marsh & Parsons are extremely professional and have been lovely to work with. Their agent Amba has been a great help to me in my property search; she's highly competent, unfailingly kind, and good at finding properties that meet my many demands.

Rikke · 25 August 2023

★★★★★ 5/5

Trustpilot

Charlie has been excellent to work…

Charlie has been excellent to work with, great communication, really helpful with an issue with my tenancy. Highly recommend.

Pandora · 15 November 2024

★★★★★ 1/5

Trustpilot

An awful company to deal with

I'm lost for words after what we've experienced with these guys. They overcomplicate every communication and operate with zero integrity. Taking ownership of your legal obligations and operating within the terms of a contract is simple stuff for any business, I think M&P could be just as profitable selling books of excuses, they have them all! These guys make mistake after mistake, the communication internally and externally at this company is a shambles and they claim that the company systems and software is down regularly which quite conveniently means that they can't help you. To cut a long story short, M&P have lied to us, they ow us money, and they make it impossible for you to hold anybody responsible by having multiple people reply to emails in super long email chains, all giving conflicting information which I can't believe they can get away with. Out of principle I feel that legal action must be taken and others should be warned about the misconduct of this company. Either this office has no clue how to run a business and they've been incredibly lucky to get to this point or they're incredibly vindictive and take every opportunity to profit with zero consideration for the individuals they're hurting in the process.

Luke · 2 April 2024

★★★★★ 5/5

Trustpilot

Weronika's Service

Weronika has been very prompt and quick with her service. We won't hesitate to say that she is a breath of fresh air to what we have experienced prior to her taking over.

Lee · 11 March 2024

★★★★★ 5/5

Trustpilot

Daniel Leung was great at resolving a…

Daniel Leung was great at resolving a query I had in a very short period of time. I was really impressed! Susanna, Landlord London

Susanna · 22 August 2024

★★★★★ 5/5

Trustpilot

Daniel Leung from Marsh and Parsons has…

Daniel Leung from Marsh and Parsons has been a great manager for our property this year. He always responds promptly and is very helpful.

Bella · 13 August 2024