Trusted Agent profile · London
Verified
★★★★★
594 reviews across 1 platform
3 - 5 Dock Street, London, E1 8JN
Part of Ludlowthompson, see every office.
Ludlowthompson's office in London, at 3 - 5 Dock Street, is rated 4.7 out of 5 across 594 reviews on 1 platform, including 594 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
ludlowthompson are estate agents in the Docklands area dealing in residential property for sale and to let.
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMatt has given us attention understanding of our needs and a very professional and friendly service. Comparing with other agents we have seen and worked with ( and there is 6 of them in last few months) he was reliable, knowledgeable about the properties and highly responsive. I can only recommend him and the agency.
5/5
GoogleI had a viewing with Alice yesterday and found her to be punctual, knowledgeable and courteous. I would recommend.
Hi Richard, thank you so much for your lovely words and happy I could help in your property search., Alice
5/5
GoogleBoth Vijay and Hassan have been super helpful during the process, answering any questions we have promptly and have been constantly responsive. They made the process as painless and straightforward as possible. Will highly recommendPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat and helpful staff, friendly atmosphere. Estate agent Vijay helped out a lot and gave very prompt feedback.
Hi Artem, Thank you so you so much for your review! I am looking forward moving you into your new home really soon. Please don’t hesitate to contact me for any queries you have. Kind regards, Vijay
1/5
GoogleStay away from these fools. They don't know what customer service is were not helpful during my entire tenancy. From showing a misleading flat to never holding the landlord accountable for repairs. You'll lose money if you go with them.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleConnie Skipper and Beatrice Rogers helped me thought the process. They are professional and offer great quality service.
5/5
GoogleGreat experience in renting a lovely apartment. Chloe definitely deserve a lot of thanks. Very helpful through all the procedure
5/5
GoogleI had a really positive experience with Jacob while letting out my flat. He was very good with understanding what my criteria of importance were and ensuring they were looked after. Furthermore he was always prompt at communicating and updating me which is a priority for me
5/5
GoogleManager Conor Bunn worked tirelessly on my behalf (seller of property) with an exceptional level of communication through the whole process. He also managed to sell the property to the first person who viewed it! Highly recommend him and LT>
5/5
GoogleLodlowthompson have helped me move twice, and on both occasions the staff at the Dock Street office have made the experience personable and much less stressful than it could potentially have been. Special credit to Claire for taking a real interest in our wellbeing as tenants.
5/5
GoogleFantastic services and forever grateful to Connie for her support. Best in the business!
5/5
GoogleGood service, responsive and sending only relevant options and good quality properties. We’ve been working with Hassan Bacchus for the past few weeks and he clearly understood what we are looking for and has been very useful in looking for our next flat.
5/5
GoogleJacob very fast to get new tenant! Professional service. Hope keep it well.
Thank you for your kind review Monnie. It’s good to hear you are happy with our service and I look forward to working together for years to come! Jacob Burston - Lettings Manager
5/5
GoogleVijay Pannu , from the Docklands branch was our agent in finding a place at Royal Quay. He was responsive to our initial enquiry, understanding that we were looking for a place at short notice. He was respectful, kind and understanding throughout the process!
4/5
GoogleGood first experience with Natalie. She was professional, friendly, and seemed to take my criteria into account when suggesting alternative properties. She wasn't pushy either so definitely one of the better experiences I've had with estate agents.PositiveResponsiveness, Professionalism
5/5
GoogleGreat experience with Natalie on my viewing, very friendly and courteous.
Hi Anthony, Thank you for the kind review, it was lovely to meet you! Kindest, Natalie
5/5
GoogleThey introduced a lovely flat to us and the letting process was straightforward. The inventory check has been done elaborately, and the agent was professional and honorable
5/5
GoogleI have been dealing with Natalie Grazioli who I would highly recommend. She has shown us a few properties now and each time has been on time, professional, friendly, and very knowledgeable on the local area.PositiveResponsiveness, Professionalism
1/5
GoogleStay away from these fools. They don't know what customer service is were not helpful during my entire tenancy. From showing a misleading flat to never holding the landlord accountable for repairs. You'll lose money if you go with them.
5/5
GoogleConnie Skipper, super helpful, always quick with the communication and feeding relevant, helpful information. AAA+++!!! Way to go Connie :)
5/5
GoogleI had a viewing with Amirah. Must say very polite, reliable and professional. Even though I didn’t choose the flat she was very assistive and helpful in my long search for a flat. 5 Star service!PositiveProfessionalism
5/5
GoogleHad the best viewing experience with Matthew! So helpful and I've been provided with every piece of information I needed!
5/5
GoogleWith the help of Amirah Elmahdy, I found an apartment that meets my expectation. She is professional and responsive, and the whole team is trustworthy. I would highly recommend them for people who is looking for an apartment.
5/5
GoogleWith the help of Amirah Elmahdy, I found an apartment that meets my expectation. She is professional and responsive, and the whole team is trustworthy. I would highly recommend them for people who is looking for an apartment.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ludlowthompson's London office has 594 reviews across 1 platform: 594 on Google.
Ludlowthompson Docklands is rated 4.7 out of 5 across all 594 reviews, and 4.7 out of 5 on Google from 594 reviews.
Yes. In The Trusted Agent 2026 awards: Ludlowthompson, London won Trusted Agent.
Ludlowthompson Docklands, 3 - 5 Dock Street, London, E1 8JN.
