Ludlow Thompson Dulwich reviews in London

★★★★★ 1/5

Trustpilot

No Stars

I would have given them no stars had that been an option. We rented our property in West Hampstead through Ludlow Thompson and the service, advice and knowledge was appalling. They did not vet tenants properly and despite charging exorbitant fees they absolved themselves of any responsibility when tenants did not comply with tenancy agreements. No rent paid and we had to inform them that the tenant was receiving Housing Benefit (despite them being aware of that) and we lost 4 months rent. We would NEVER rent our property through them again and would not recommend them to anyone.

Mads · 12 January 2021

★★★★★ 5/5

Google

Hi Amber, I wanted to say a HUGE thank you for all the work you put in trying to help us find a flat. We have found something perfect for us elsewhere and are looking forward to moving in soon. From a veritable RAFT of estate agents, your friendly, calm, duty of care and accommodating nature made our search that much easier and it was highly appreciated. Wishing you all the best in your career, and when we are ready to buy you will be the first to know. Expect a lot of recommendations coming your way! Thank you again. Afam & Lesley

Lesley · 9 January 2021

★★★★★ 5/5

Trustpilot

A great agent to deal with

Alina was a great help both before and after the viewing I had. Information was promptly provided or requests taken away and dealt with. If I was looking for property in the area again I would definitely recommend Alina to help with a search.

Wayne · 25 July 2023

★★★★★ 5/5

Trustpilot

East Dulwich- would 100% recommen

From start to finish, Reece was super helpful with our move, answering any of our queries and going above and beyond to make sure we had a stress-free move day. He kept us in the loop at all times throughout the process and made us feel completely at ease. I would 100% recommend Reece and Ludlow Thompson.

Kezia · 4 April 2022

★★★★★ 5/5

Trustpilot

Daniel Scott

Daniel Scott was incredibly helpful in answering all our questions and we left our viewing having had a really positive experience. Our experience thus far with Ludlow Thompson has been efficient, clear and professional, with a lot of care put into our flat search.

Lucy · 18 July 2023

★★★★★ 1/5

Trustpilot

Dreadful company to deal with

Dreadful company to deal with. I rented a property through them for 18 months (couldn't get out of the tenancy sooner than that) and it was painful from start to finish. Long delays in responses from our property manager or to sort even minor issues (despite quite high fees). We had no washing machine for 8 weeks despite reporting it the day it broke, our toilet was partially broken for 17 of the 18 months (only sorted once they had viewings booked in). Whenever we did have contractors come to the flat, Ludlow often neglected to tell us - in one case, our electricity (and therefore wifi) was shut off for 3 hours while we were working from home, without any prior warning from Ludlow...

Megan · 6 November 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs

Throughout my 3 year contract I have had nothing but issues with Ludlow Thompson. They are all too quick to get your money but then take months to reply and ignore you. Samuel Thompson and Fabian Akinola have been particularly unhelpful. Upon first moving in there was a hole in our bath which took ONE YEAR to fix after constant requests. My flatmate also did not have a full set of keys for months. We also had a mould/damp issue which again despite being a health hazard took months to fix. We repeatedly had to take days off work for workmen to come (when it had finally been arranged) as Ludlow claimed they did not have their own keys to the property. This turned out to be untrue as during Covid when we were in the process of moving out a Ludlow agent let himself into our flat with a set of keys despite no prior warning (despite the law) and with no protective clothing e.g. face mask along with two prospective tenants. It is now almost four months after moving out and despite four months of calls and emails we still have not received our deposit back and Ludlow are doing nothing to help. We're not in the process of seeking legal advice to get our deposit back as it is so bad. Ludlow seem to have no qualms at all in acting for unscrupulous landlords but no interest whatsoever in helping the tenants they should also represent. AVOID.

Amy · 5 November 2020

★★★★★ 5/5

Trustpilot

Daniel is an amazing agent

Daniel is an amazing agent and very nice person. He is really patient, nice to talk to. He respond our message fast and prompt us with relevant property information. When doing the viewing he was very respectful to tenant's places.

Huan · 17 October 2023

★★★★★ 5/5

Trustpilot

Daniel Scott

Daniel was so considerate to show my flatmate and I more than one property so we had something to compare to the initial property we were interested in. He was able to arrange a viewing very fast and answered all of our questions with ease. So professional the best agent I have dealt with so far. Thanks so much Daniel!

India · 6 September 2021

★★★★★ 1/5

Trustpilot

No professionalism! AVOID

I've been looking around at different places, came across one but was told the property is gone and that's fine. The lady asked what's my budget and i said it and she responded as if i was stupid to even consider that price for the location, i explained my budget wasn't set to a specific place in London it's the budget I've set myself and I have found places withing the 1,500pm mark.She then asked about where I'm looking to move to how many beds and started discussing about my salary, i understood i was under the bracket so she asked if i had a guarantor, i responded no and was met with frustration, sighing and she quickly said "ok I'll send over some places" no information whatsoever, no help, very unprofessional made me feel as if i am stupid. It's my first time renting I may not have all the information but making a potential customer feel like an idiot for not knowing things isn't the way to go around the situation.I won't be contacting them again

Grace · 8 October 2020

★★★★★ 5/5

Trustpilot

Very professional rental viewing with Daniel

Ludlow Thompson were easy to arrange a viewing with over the phone. Our agent Daniel Scott was really professional and knowledgeable about the property and area and very patient bearing with us while we tried to find the property. Couldn't rate highly enough.

Amber · 26 July 2023

★★★★★ 5/5

Google

Dominic and the team did a brilliant job selling my flat. Dominic in particular was hugely supportive during the process and dealt with everything in a very professional manner. His warmth, clear communication and efficiency meant that I felt confident and reassured at every step of a somewhat stressful process. Would highly recommend Dominic and the team.PositiveResponsiveness, Quality, Professionalism

Rachael · 24 October 2021

★★★★★ 1/5

Trustpilot

Rude and unprofessional

Inconsistencies with the pricings. Found several one-bedroom flats from them which were around £1,000 PCM or less, but during our viewing - the agent was outright rude and said that they never rent out anything for less than £1,100. (Although Zoopla has quite a few listings which are cheaper than this). The agent also complained about doing the viewing on a weekend (don't offer any weekend times, if it's such a hassle for you please) and seemed to be very impatient and displeased when we said that we need time to think about the offer.Overall, at other times when I have called about viewings, they have been very unwelcoming, because our move out date did not match their availability. Makes you feel like they don't want you to rent those places at all. While some of their flats might look great - I've had overall negative experiences with the staff and prefer to look at other agencies from now on.

Vah · 29 September 2020

★★★★★ 5/5

Google

I have just exchanged on a property and was very grateful to have Jonathan managing the process. Due to a useless solicitor, it was a particularly long and bitty sale but Jonathan made it as painless as possible. He stayed positive and on the ball through the whole process which meant that, with much joy and relief, we got there in the end. Thank you!

Sam · 8 June 2020

★★★★★ 4/5

Google

Our sale with Ludlow Thompson, managed by Jonathan, was completed with excellent customer service. After an unsuccessful experience with another estate agents we moved our sale to Ludlow Thompson in Dulwich and everything moved quickly and smoothly from the point of showing prospective buyers around the property to final completion. Jonathan was always on hand to answer our questions and supported us through what can be a stressful process!

Katy · 9 June 2018

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. LudlowThompson are inefficient, disorganised, and do not comply with the regulations outlined in the new rental legislation of 2019. Upon submitting my interest for a home, I was asked to submit a holding deposit. This was done without being provided with LudlowThompson’s understanding of creditworthiness and without being provided a tenancy agreement. Their documentation is conflicting (emails ask for one thing, attachments ask for another) and when you call to clarify neither them or their referencing agency (which seem to be very closely knit as they employ the same staff) feel the need to respond to you. If this is what they’re like when they’re trying to demonstrate their service level, god forbid what it must look like when you’ve committed to a tenancy.

Emma · 3 September 2020

★★★★★ 5/5

Trustpilot

Letting my property

Ludlow Tompson have let my property for some years now, it was due to the Letting manager Michael Rouke whom l found to be very professional, honest, and gave good advice to both the landlord and tenant, that l was happy to go back to Ludlow Tompson. I would have no hesitation recommending this company especially if Michael is dealing with your business.

Mr · 1 December 2020

★★★★★ 1/5

Trustpilot

Please stay away from Ludlow

I had a terrible ongoing communication problem with delayed replies and ignoring me from Ludlow's side. Communication was slow or only moving whenever it was in their interest and not mine. Please stay away from them - I entered a shady joint contract with flatmates and had to pay more than 2 months leave notice which is the usual notice period and this led to a financial problem on my side. They did not offer any solutions or instalment plan or anything to feel any kind of support or understanding during Covid19.Also, my flatmates needed to make numerous calls/emailing for any issue with the flat to be addressed by them and insist a lot to receive any support.Please, if you have a choice do not choose them. Keep yourself from being miserable being their client.

Viorela · 25 August 2020

★★★★★ 5/5

Trustpilot

Thank you Mathew!

Mathew has been very helpful in suggesting properties i could like, he immediately understood my needs and didn't waste my time. We had 3 viewing in a row on a Saturday and it was fun, Mathew is a very nice company. He showed me the area highlighting the best places and made me fall in love with east dulwich. Thank you Mathew!

Mara · 23 February 2021

★★★★★ 1/5

Trustpilot

Hard to reach and slow to reply.

Terrible for - slow emails, not adhering to contract, nit being able to talk over the phone to clarify issues. We've been trying to secure a tenancy with the property manager Ross Edwards and it has been really painful. He is very slow to reply to emails even when he himself has written us a deadline he expects to reply. From around 7 phone calls only twice have we been able to get ahold of him to actually speak to him. He was withholding sending us a draft contract for a whole week and we finally got one from the person on the phone help desk. The initial Confirmation to Let contract explicitly states "The Holding Deposit will be refunded if the landlord decides not to enter the agreement within 15 calendar days of Holding Deposit payment, unless mutual agreement to extend the period in which the tenancy agreement is entered into, or where both landlord and tenant have failed to enter the agreement also within this deadline." Ludlow Thompson have acted as if this 15 days period only applies to us rushing. We have not had a request to extend any period so they have just proceeded as if the above contract is nothing important. Now we are 4 weeks after the holding deposit and moving in 3 days and we have yet to be sent the final contract despite keeping all deadlines on our side. 5 from our 10 emails have been chasing Ross to give more details or send us the documents expected. Awful service, would avoid them in my next tenancy.

DK · 10 August 2020

★★★★★ 5/5

Trustpilot

Thanks to Andrew and his maintenance…

Thanks to Andrew and his maintenance team at Worcester office.Andrew provided initial quotation with the work required for the repair (with no obligations). Once the go ahead was given, Andrew arranged the repair, and sent me photos as soon as the job was completed. Everything was progressed smoothly and no issues.

David · 20 October 2022

★★★★★ 5/5

Trustpilot

FIVE STAR SERVICE

Yet again, Stephen, the manager at your Lordship Lane Branch has found me fantastic tenants at an amazing rent and with a minimal void period. Can't say thank you enough to him and his team, especially Reese who did the visit!

Pipa · 30 August 2023

★★★★★ 5/5

Trustpilot

Big thank you to Conor and Paul

I would like to highly recommend Conor and Paul from the Canada Water Sales team of Ludlow Thompson. They have been extremely supportive in my property search. They were very prompt in responding to all my questions and following through on any additional queries I had. Partnering with them was a pleasure and I would happily ask for their support again.

Milena · 26 April 2021

★★★★★ 1/5

Trustpilot

Avoid at all cost

We have had an absolutely horrible experience with this agency! Already before we moved in they were very slow with the contracts, sending us information etc we had to actually ask the landlord to give them a nudge just to speed things along. Additionally their accountings department is a mess, we had to send screenshots and confirmations of payments on multiple occasions as they just couldn't locate them. Same thing happened after we had already moved in and were paying rent months later. We have had tons of problems with the flat, especially related to water. They have been very slow to react and been downright rude about it. Worst part is that our landlord is the sweetest person who always tries to help and seems to genuinely care. The agency however seems to always blame things on her or on us. They are constantly pointing fingers instead of trying to find solutions or just show that they care about these issues at all. Often times the correspondance with them has just been downright rude on their part. They also tried to scam money out of one of my flatmates. Whenever we bring a problem to their attention they find a loophole and don't deal with it. Instead of giving us all the information straight away they only seem to do so when we point out that they are being slow or incompetent. I would avoid this agency if at all possible. Currently feel like we are trapped with them and see no way out. Unfortunately we did not think of looking at their reviews before we signed the contracts.

Maria · 17 July 2020