Ludlow Thompson Dulwich reviews in London

★★★★★ 5/5

Google

I have been in contact with Tehreen from Foxton Dulwich branch since last year when my flat sale fell through via online estate agent. She has been incredibly supportive and kind, checking up on me regularly and be a great listener. I genuinely felt that she was doing that beyond her marketing aspect. She was kind, but also very professional when I needed advice. I particularly would like to recommend them for those who had/having difficulty time with online agent.

Yoshiko · 19 March 2026

★★★★★ 5/5

Google

Donald has been great throughout the process of selling our flat. Highly professional and communicative throughout. He worked with us to secure the initial viewings and then supported us through exchange and completion. He has kept us informed of how we are progressing the whole way through and stepped in to help with moving the transaction along swiftly. He has provided a great service from start to finish and we are very pleased with the support we have been given.

C · 24 August 2024

★★★★★ 5/5

Google

I’ve had a fantastic experience working with Donald while searching for a new property. From our first conversation, they were professional, friendly, and truly listened to what I was looking for. They consistently went the extra mile, always quick to respond, offering thoughtful advice, and providing a great selection of properties that matched my criteria. Their knowledge of the local market and attention to detail made the whole process so much easier and less stressful. I have really appreciated their patience and honesty throughout. I wouldn’t hesitate to recommend Donald to anyone looking for a reliable and supportive estate agent.

Valentina · 26 June 2025

★★★★★ 5/5

Google

I had a fantastic experience working with Attiya Razaq while searching for a place in South East London. Attiya's professionalism and knowledge were truly impressive. She went above and beyond to show me various flats and houses, providing valuable insights and guidance throughout the process. Her commitment to finding the perfect fit for me was evident, and I couldn't be happier with the outcome. If you're in need of a dedicated and knowledgeable real estate professional in South East London, I highly recommend Attiya Razaq

Arinze · 28 December 2023

★★★★★ 5/5

Google

I had a very good experience with Attiya while looking for a house to buy. She is very diligent, always happy to go the extra mile to find my dream house. Attiya is always there to answer questions and follow up in a timely fashion on my multiple questions/concerns. She is an excellent agent and if you are like me (demanding!!!) her passion for what she does and determination to help make her the right one to work with

Samira · 28 December 2023

★★★★★ 5/5

Google

Tehreen was so helpful and really took our needs into account, locating properties within our price range and specific requirements. I really appreciated her help going above and beyond including transport for disabled husband. She was so helpful and kind and the most thoughtful and responsive agent. Thank you Tehreen.

Gail · 26 December 2025

★★★★★ 4/5

Google

We just purchased our flat with the help of Beth Cooter. Beth was always contactable. She was very reliable and went over and above to convey information back and forth between us and the seller. It ended up being a long and complicated sale, but it would have been a lot longer without Beth’s perseverance! Thanks so much! Freya and Benny

Benny · 26 April 2024

★★★★★ 5/5

Google

Donald has been incredible throughout the sale of my property. He has been well organised, coordinated, helpful and very trust worthy. He has succeeded in what he set out to do and I value his expertise highly. A premium property needs a premium sales representative, and Donald definitely fits this spec. Kindest regards, Morteza

M · 25 July 2024

★★★★★ 5/5

Google

I have been in property industry for over 25 years and worked with many estate agents. Donald is extremely good at his job. Helping us to find the right property for our daughter in south London. Very attentive to our criteria in terms of budget , location and size. He has proactively sent us possible options that we have overlooked. We feel he is in our team ❤️ and actively helping us. Very professional very courteous lucky to have found him in our search.

Felicia · 16 October 2024

★★★★★ 5/5

Google

I had the pleasure of working with Tehreen, and I cannot recommend her highly enough. From our first meeting, her professionalism and passion for her work were evident. She is incredibly polite and made what can often be a stressful process feel seamless. What truly setTehreen apart was her attention to detail; she made specific inquiries and gathered data that I hadn't even thought of, which made my decision-making process incredibly easy. It was an experience I will cherish forever. Thank you, Tehreen, for your dedication and for making my dream a reality!

Patrick · 26 January 2026

★★★★★ 5/5

Google

Nothando Ndingane was fantastic to work with. She was always available, very considerate, and made the whole process simple and stress-free. Excellent service from start to finish!! Thank you 🤍 …

Mariam · 26 January 2026

★★★★★ 5/5

Google

Donald went above and beyond to find us a home! He is reliable, responsive, knowledgeable and always made time to answer our questions. He was very enthusiastic when taking us to viewings and has been very helpful throughout the process. Thank you!

Kelly · 24 August 2024

★★★★★ 1/5

Trustpilot

Why is Ludlow and Thompson still in business?

Summary: Agent Alex Taylor (Kennington/Oval office) at Ludlow Thompson was unprofessional, discourteous, rude and ignored covid safety precautions when viewing a property. The property seen was different to the photos online and nowhere near the condition advertised. Appalling customer experience. tldr; My partner and I decided that we would move into Central London, against the tide during this pandemic.Initially, we were looking at one-bedroom flat but quickly discovered the two-bedroom properties were not much more expensive. We found a lovely looking place in a fantastic area listed with Ludlow Thompson. We contacted the office and arranged a viewing on the property; we will call this property X. Alex (the agent) took some details from us and added us to the system to find other properties in the area matching our budget. We received an email with several properties that we liked the look of and contacted Alex to get more information. He ignored emails asking for more details and so I politely called to talk to him about it. I have never met such resistance speaking with someone on the phone; he was rude and accusatory, stating that the system automatically sent the emails out, and he had no record of them, telling me that he "didn't appreciate my tone".In hindsight, this unprofessionalism should've been a red flag at that point, but we decided to see property X still as we both liked it on paper and had made plans around seeing the property. During the viewing of property X, Alex was disrespectful of safety precautions such as social distancing and mask-wearing. He did wear a mask, but this was under his nose, and sometimes not even covering his face. Furthermore, the property was in no way the "immaculate condition" described. The photographs must have been 5+ years old, as the property was incredibly run down comparatively. The furniture was completely different and the only things the same was the shelving unit and a room painted pink. When opening one of the kitchen cupboards the door-handles came off clean into my hand. Alex's immediate response was "stick them back on its fine; it's usual wear and tear."Nevertheless, because we liked the area (nice pub opposite, quiet street, Boris bikes very close, easy commute), we stuck in an offer less than the asking price. This offer was on the condition that my partner and I could paint the property and also replace the kitchen cupboard door handles.After putting in the offer, Alex immediately tried to lock us in by asking us for a significant amount of personal information and banking details such as credit card numbers for a holding deposit (which is no longer permitted). This was before the landlord has accepted our offer. Our property search continued, and we saw a number of other properties with much better descriptions and more accurate photographs for similar money. As Alex had not returned any of phone calls or kept us up-to-date with the progress of the property we decided to withdraw our offer. We informed him politely via email. To this day a week later we haven't even had the courtesy of a response from Alex. it was incredibly clear that during this time people are moving out of London and as a result customer service should be key. Alex is extremely unprofessional behaviour and poor communication style made us sure we didn't want to see any further properties with this agent.

John · 18 October 2020

★★★★★ 1/5

Trustpilot

If an option for a zero was there this…

If an option for a zero was there this is what I’d award them. Literally the WORST agency avoid avoid avoid at all costs. Renting from gumtree is more of a viable option then using these people. They did a fake report were the landlord told the guy doing the check out what to write and they have now washed their hands when it’s come to giving us our deposit back. No one returns calls or answers back to our emails, even top management except one agent called Jessie. Jessie is a prime example of a great colleague working for a unprofessional company and it would be unfair to drag him in such.

Irene · 2 June 2020

★★★★★ 5/5

Google

Lola is the one! She is just amazing. Thanks to her we found the perfect house and she strived to make it possible for us to call it OUR house! We experienced some issues and were almost giving up on renting, but she helped us in every single step and was so committed in it despite her 1000 things to deal with. I totally recommend her if you want to get an amazing customer support and service. Shoutout to Steven, the manager, who supported Lola and us with the issues we had.

Silvia · 31 May 2020

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THEM!!!!

We were interested for a flat that we already saw and tried to rent from another agent, and the ludlowthompson agent that I met for the viewing told me to try again since maybe was a problem of the other agent that I did't end up with a contract for the specific property. (Mention that on the site they were advertising a different flat! pictures from another property etc thats why I was interest for a viewing). Right after the viewing, the agent called me and told that I have to give upfront a holding deposit something that I did right away without any hesitation. When I gave it to them , they come back to me asking for full bank statements etc, in order to move on with referencing process saying that this is a process that every professional agency asks from candidate tenants (!!) That was exactly the issue from the beginning with the other agent. That was something that I mention that I was not going to give them full bank statements since everything else I have provided to the specific landlord through the other agent was more than sufficient as a proof of income and they knew it before I gave them the holding deposit that I was not going to give them such an information(privacy violation-they wanted to see how and where I spend my money on!! lol!!!). As soon as they got the money they ask as for the bank statements and when I refused again, I ask a full refund of the holding deposit. They ensure us that the money are going to take 10 business days to be refunded. After 11 business days, with no refund,I send them again a message asking them about the refund. And guess what????! They didn't even bother to start the refund process.. So it is going to take another 10 business days for a refund.. My question is... WHERE is their professionalism??? Is this how they treat their customers? Is this service that as a future tenants I was going to pay them? As for David's attitude (agent), he laughed at me when I asked for the refund, like I was asking for something unreasonable.. Congratulations!! you just got another bad review. that seems that you don't even care about your customers and the people you deal with!

Galateia · 8 February 2019

★★★★★ 5/5

Google

Donald is very professional, friendly, helpful and knowledgeable. Donald has been amazing all the way from the very first phone call to securing the offer. Since then Donald has done a fantastic job in keeping me up to date with the process as well as being available to respond quickly to any queries. I would certainly recommend Donald to anyone in the area.

Paul · 2 November 2024

★★★★★ 1/5

Trustpilot

Pathetic..

Found the property we liked online, gave them a call and organized a viewing - so far so good.Visited the place, liked it, so paid a £500 to be able to make an offer.Made an offer, offer got accepted, paid another £500 to move onto the referencing stage.A few days later, after already being fed up of constantly chasing them up, I got a call from the agent that somebody else made an offer, which was accepted, so, in turn, ours was then rejected.What is funny is that a couple of impartial agents within this company both said the second £500 payment would take the property off the market, which in our case never happened.Official line from the agent - this is not an unethical conduct and apparently is a normal practice. Totally nonchalant.In retrospect - time wasted, the money (my two payments of £500) borrowed to the agent for a couple of weeks, lost a couple of other good properties due to all this, and go figure what to do with your current landlord when you have already given a notice to move out. The fees of this agent make absolutely no sense. What I found with many other agents, you find a property you like, you make an offer, if offer gets accepted - you pay a holding deposit, which takes the property off market. With this particular agent, you first need to put down a sizable amount to even be able to make an offer. Then if offer gets accepted, you pay another sizable amount, which actually has absolutely no justification, especially since it does not take the property off the market. I was told it is for you to be moved onto the referencing stage (which has nothing to do with ref fees by the way). Really? There is nothing "to move" onto nothing, you just start the process.

Martynas · 8 November 2017

★★★★★ 5/5

Trustpilot

Oval Sales (Kirsty and Team) superb and professional service

Many thanks to Kirsty Rowley and Irina, Hannah, Mark and the rest of the team at LT Oval Sales for their superb and professional service. We sold our home in SW8 in October 2023. I trusted their valuation and guidance and would not hesitate to recommend this team to other sellers - and indeed buyers too! They displayed a considerate approach with potential buyers and I would be comfortable dealing with them on that side of a sale too. I cannot rate this team highly enough!

Mark · 17 November 2023

★★★★★ 5/5

Google

The experience from start to finish with Ludlow Thompson was exceptional. I was in a tricky situation, and needed to find a home in three weeks. I walked into the branch on Lordship Lane to be greeted by Reece, he said he was a man of his word. I can attest that he is. He found me a wonderful apartment in East Dulwich, and I moved in by the date I specified. When the time comes, I will use Ludlow Thompson again. Many thanks to Reece and the rest of the team.

Leila1 · 10 November 2023

★★★★★ 5/5

Google

Donald was a key reason I ended up completing on my fantastic flat. He was very knowledgeable and friendly and always at the end of the phone when I had any questions. Highly recommended!

Mark · 26 September 2025

★★★★★ 1/5

Google

Not one to leave reviews but for the reasons below I feel it is necessary this time. Holly was very helpful up until we paid the deposit, but since then has proved unwilling to provide any help or service hiding behind the ‘not managed by us’ line. We arrived to our new, fully furnished, home on the same day and time as arranged with the landlord to find no door on the property, no furniture in the property and no one to meet us with keys, not that these were needed considering there was no door. The landlord arrived and told us that someone was coming to fix the door but that it would take all day and that the people who were meant coming to move our furniture into the house had let her down. I had to take an emergency day off work to make sure that our belongings weren’t left unattended. To cut a long story short it has been two weeks and we only just have a fully furnished house with four mattresses. We have had no help from the agent whatsoever and feel very neglected and abandoned. Won’t be using foxtons ever again.

Ellie · 24 October 2023

★★★★★ 5/5

Google

If you are selling your home in Dulwich or the surrounding area give Foxton’s a call. They helped sell my property in Forest Hill and far exceeded my expectations. Dominic Butler, Sales Manager, set a price using his area expertise, and Attiya Razaq was my estate agent. I can’t say enough good things about them both. We had viewings the same week, and the first of a number of offers came within 2 weeks. Attiya's calm and composed approach and meticulous attention to detail, ensured well organised viewings and a stress-free transaction for me. She is a superstar, and did what all excellent estate agents do - she took full responsibility for an unmanaged monster of a process, and she took everything that was outside of her control and put it into her control.

Morgan · 24 October 2023

★★★★★ 5/5

Google

Really great experience - Caspian in particular was really responsive and helpful but Donald and Attiya were also really good.

Heloise · 26 January 2026