Ludlow Thompson Dulwich reviews in London

★★★★★ 5/5

Google

A very good estate agents that sets the standard in south east London. Attiya was very helpful with me and my partner, she put us in contact with a member of her team to help us find a home. I can't thank them enough.

Michael · 24 October 2023

★★★★★ 5/5

Trustpilot

It was a great experience

It was a great experience. Jennifer was excellent at her job. She was really cooperative and flexible having professional traits. Although I didnt like the area, but the apartment in itself was not bad. I would highly appreciate if Jennifer can show me some properties in E20 area of Stratford.

Saad · 10 May 2023

★★★★★ 1/5

Trustpilot

Stay away if possible

I've been renting with Ludlow Thompson for almost a year now. Any issue in the house, however small be it, expect at least 5 days for it to get sorted out. One of the many examples, our bathtub water wasnt draining after some work by Ludlow's own maintenance subsidiary, and they keep sending "placeholder" guys without actually fixing anything. So we had maybe 10 days without a shower. So if you want a dirty experience and like it, they are great and will guarantee you that. If not, highly advisable to stay away.

Rahul · 4 September 2021

★★★★★ 5/5

Trustpilot

Kennington Property Viewing

I was fortunate enough to be shown around a property by Daniel Scott in Kennington, London. Daniel was professional and punctual and provided all of the necessary information that a potential tenant could ask for when viewing a property.

Ken · 22 January 2024

★★★★★ 1/5

Trustpilot

Disregard for safety of tenants and property

The ceiling in our lounge fell through due to a bathroom leak that went unfixed for six weeks. We then had to live with a damp gaping open ceiling in the living room for a further 3 weeks before this was fixed. This was all with a newborn baby in the house.We had regularly contacted Ludlow Thompson to express concern the leak was getting worse and was going to cause the ceiling to fall through, saying it was a safety concern and needed urgent action. Lots of ‘we’ll chase the landlord’ but nothing was done to fix the problem. Our couch was ruined, we couldn’t go in the lounge, the leak continued causing us a huge amount of emotional stress, especially as we had to deal with all of this with a newborn baby in the house, whose safety and well-being was obviously not a priority for the agency.As tenants we’ve been treated appallingly by Ludlow Thompson who couldn’t seem to care less and just blame the lack of action on the landlord. A total disregard for the health and safety of their tenants and our property. Disgraceful.

Sarndra · 12 July 2021

★★★★★ 1/5

Trustpilot

Commission over compassion

A property manager based in Worcester "managing" a property in London having never stepped foot in said property. Did less than the bare minimum throughout the tenancy, from using the building management as an excuse for doing nothing, to poor record keeping. They also acted as an active blocker between us and the landlord, refusing to communicate our request for a rent reduction during the pandemic. Come the end of the tenancy the landlord was genuinely surprised we hadn't asked for one and asserted they would have been more than happy to offer one given that the next tenants were then charged £400 less per month.Furthermore, they were happy to advise that the appropriate course of action when dealing with black mould in a flat without central heating was "to always keep a window open."

Morten · 21 June 2021

★★★★★ 1/5

Trustpilot

Could not have had a worse experience…

Could honestly not have had a worse experience with an agency. From a misleading viewing, to loosing vital paperwork during referencing (GDPR issue here for sure) to constant inadequacies in support throughout the tenancy. I was batted to building management more times than I could count (for a massive leak mid winter), for us wanting to get a smart meter, fo us complaining about yet another leak and yet, when i ask for buildings contact, they had no clue. On top of all this, they were incredibly rude to me and my roommates throughout. Honestly it makes me sick that they took our money and were happy to provide the most horrendous service I have experienced. ALSO they moved us in knowing that the landlord had painted over black mould... me and my flatmate now both have pretty severe athsma. Pretty disgusting in my book. Rent from anywhere else if you can, these guys could not care less about tenants.

Meg · 21 June 2021

★★★★★ 5/5

Trustpilot

Great experience so far!

Jamie is great! Very attentive, quick to reply and easy to get hold of. Had good knowledge of the property and didn't waste my time with other viewings that weren't relevant as a lot of other estate agents have done! Would definitely use LudlowThompson again for house sales.

Maisie · 30 May 2023

★★★★★ 5/5

Trustpilot

Francesca Unitt is a star estate agent

Francesca Unitt was absolutely lovely to deal with. She was friendly, helpful and not at all pushy which we greatly appreciated. She showed us some good properties within our budget and never made us feel rushed or stressed. One of our best estate agent experiences ever - thank you Francesca!

I · 29 March 2023

★★★★★ 5/5

Trustpilot

A great experience!

I recently viewed 40 Glenburnie Road with Robert Lynch. He was great at showing me round and answering any questions I had during the viewing. Furthermore, Robert has been great with phone and email correspondence. He has always been open and honest and I feel like he has had our best interests in mind when helping us to secure a property. Overall, a really positive experience.

Miranda · 18 December 2020

★★★★★ 5/5

Trustpilot

Great viewing experience with Daniel Scott

Daniel was punctual and quite knowledgeable about the local area. He was able to answer all questions we had, such as the expected and even shared what he thought the expected rent would be. Daniel was also very friendly, which made the entire viewing experience all the more pleasant.

Hassan · 24 April 2023

★★★★★ 5/5

Trustpilot

Viewing with Beth

Beth was really responsive via phone and email when we were organising the viewing which we appreciated. She was on time for the viewing and gave us helpful info whilst letting us explore the property for ourselves. Very friendly too :) Thanks!

Maya · 28 October 2023

★★★★★ 5/5

Trustpilot

Sold and bought in 3 weeks

Just sold my flat and bought a new one through Kirsty and the team. The brokerage service is second to none. Kirsty managed the seller and found me buyers in an incredibly short space of time and at the right price. Very happy with my new place. Moved locally. They definitely know the local market. Kirsty was true to her word throughout. Could not have been more helpful during the conveyancing.

Simon · 10 January 2019

★★★★★ 3/5

Trustpilot

Pleasant agent, unpleasant property manager

I have interacted with Chris at the Finsbury Park branch (when viewers were being shown the flat I was renting) and he is very knowledgeable, friendly and sharp. He also seemed to go above and beyond for his clients. Definitely the type of person I'd want to be speaking to if I were looking for a place.The LT property manager (I believe they're located outside of London), different story. She got defensive and unpleasant when I queried a provision in the lease agreement regarding fees that you need to pay if you break the lease before the break clause kicks in. I didn't want to interact with her anymore due to the unpleasant experience, so I didn't argue my point further. FYI, as a tenant if you break a lease before the break clause kicks in, based on the LT agreement you must reimburse your landlord the fees he or she paid, up to the date when your break clause does kick in, which means that in effect LT receives two fees (the fees your landlord paid in relation to you and the fees he or she will pay in relation to the new tenant) for the period up to when your break clause kicks in, if a new tenant is found before the break clause kicks in. So.. read the agreement carefully! Commas matter.

JH · 15 May 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. I rented a studio flat from their Lewisham (now canada water) branch from June 2020 to as soon as I can get out of here. To call them useless would be an understatement. The Landlord of this property repeatedly broke the law and tenancy agreement, refusing to fix damp and mould in the house leaving it to get worse for 6 months, repeatedly giving no notice for workmen or services to enter the property. Ludlow Thompson don't seem to have a problem with this. Any correspondence takes at least a week to get a response, and the response is always making excuses for the landlord. They do NOT look out for the Tennant, at all. I got told the landlord is going to sell the property which gives him an excuse to not fix the mould problems whilst I'm still living in it? And to make it clear, I report everything immediately, even things that I don't want fixing just things that I thought the landlord might want to know, in order to have a mutually respectful relationship, and all communication has been very civil. It makes no difference to them. I tried to complain to their customer service but they've removed their phone number and the emails never get answered. (EDIT: I emailed customer service well over a month ago the response to this trustpilot review is the first communication I've had with them, never even got a confirmation of receipt. Potentially shows where their priorities are). (FURTHER EDIT: Still no response from ludlow thompsons customer service 2 weeks after they responded immediately to this review. I have now referred them to the property Ombudsman.) Just avoid.

Zia · 26 April 2021

★★★★★ 1/5

Trustpilot

Horrible experience

Horrible experience. Was contacting them for a property from two weeks. They do not reply to emails, and with phone calls they kept lingering on saying the assigned agent will connect over . Unfortunately, a week later the agent who contacted was not aware of that property. After 2 weeks, one of the agents called booked in understanding the customer is travelling two hours just to view this property specially during COVID times, and within 24hrs they informed the property has been offered. Unprofessional and very slow with their responses. Lack the information sharing in their own team. Quite disappointing approach.

Tanya · 13 April 2021

★★★★★ 1/5

Trustpilot

Horrendous service - LUDLOW THOMPSON.

Horrendous service, never again.Unfortunately, we have made this great mistake to rent the flat through Ludlow Thompson, Bow. Please do yourself a favour and avoid renting anything through this agency. They do not deserve even the one star we are leaving.One of the latest issues which we experienced was the sudden pest problem. We live in the property for almost 3years, never had this issue before. After several phone calls a day when we were never able to reach our property manager, despite leaving messages with his colleagues at the agency (he was never available) and sending several emails... it took more than 2 weeks to finally get hold of him. At the end we find out that he hold the pest control for no reason without any explanation for more than 10 days!!! (Our property manager is Samuel W.) Performance of this person is very poor, management non-existent. We are never able to reach him, he is never able to sort anything out and rather pose as a barrier or an obstacle to resolve any issues in regards to the property. Among other issues which we had to face over the time was the Washing machine issue. Took over 2 weeks to have an approval to get an engineer to come and check on the washing machine, then another almost 2 months for spare part to arrive and when we complained that we cannot stay such a long time without washing machine we were told by our property manager ’’it is not essential and we have to wait’’! We suggested to buy new machine at our own cost and requested removal of the old one. We were told that this is not possible and we either need to store the old machine (in our flat) or optionally we can dispose the machine but then leave new one we paid for in the house at the end of tenancy. Having no other option really we bought the machine and after 2 months when the spare part arrived we were told that the old machine is not reparable anyway. We asked for compensation in this case and never heard back. When contacted our property manager currently we asked again where we standing with reimbursing the machine cost and with no shame he responded that he has no answer from landlord yet! It has been over a yearNot to mention that when we first viewed the property it was dirty and we were promised it will be completely cleaned by professional cleaners before we move in. This never happened! Dirty carpets, walls which we had to paint at our own cost, mould in the shower and fridge, oven full of dirt and grease, dishwasher dirty and not functioning (which has never been fixed). Again, we sent several emails and the situation was never resolved. Ludlow Thompson has no shame to ask in your contract that your property must be cleaned by professional cleaning company at the end of tenancy (of course at the expense of tenants) otherwise you will be charged extra fee!

Tomas · 25 March 2021

★★★★★ 5/5

Google

I couldn't be happier with the service provided by Ludlow Thompson. Lala has been of great help throughout the process from coordinating viewings to helping us put down an offer. Any queries were dealt with promptly making buying our first property a stress-free experience. I highly recommend!

Oscar · 24 May 2023

★★★★★ 5/5

Trustpilot

Excellent service

We have just completed signing up new tenants for our property in Stratford through your company. Fabian was our letting agent who I can only describe as excellent throughout the whole process. He explained things very well and kept us informed throughout the process, providing sound advice and options to address our concerns. Thanks Fabian and team LT, great service.

Andrew · 24 November 2021

★★★★★ 5/5

Google

I had a great experience with foxton east dulwich, Gemma ingles helped me find the perfect property. She really understood what I was looking for and also took my budget into account. Once moving into the property Gemma made sure everything was perfect and any work that needed doing was in the process of being done. she was amazing and made this stressful situation very easy and fun :-) thank Gemma xxx

Jessica · 25 October 2016

★★★★★ 5/5

Trustpilot

Rushard was great

Rushard Richards was super helpful and always so attentive in helping us find a place that met all our requirements. He supported us through the whole process and ensured and was so quick in responding and resolving any queries! Super excited to move in!

Sam · 2 August 2023

★★★★★ 5/5

Trustpilot

Mr Jacob Burston Ludlow Thompson Dock Street, London

Mr. Jacob Burston (the Area Lettings Director) at Dock Street, London, was excellent and extremely quick at helping us find a suitable tenant for our central London flat. The process was quick, pain free and Jacob was always there to help out. He is very professional and we would highly recommend him and the team at Dock Street.

Dr · 1 March 2022

★★★★★ 1/5

Trustpilot

Poor service- never again

We rented a house in east London through them. We experienced several issues in the house from damp issues with severe mould problems, window problems, contractors working in the garden without us being informed prior and leaking from the ceiling.Our Property manager did not feel any of the issues should be dealt with from their side and repeatedly told us we have to sort it out with the council. When the council told us it is the landlords responsibility. Over a period of 2 years no solution or assistance was offered and we saw no other solution than to terminate our contract early as we started to experience health issues. The communication with the property manager was very difficult and he was not helpful at all. I had to tell him that i will now report these issues to the council as the house was not inhabitable for humans and only then received help to terminate the tenancy early.We moved out on the 20th December and are still waiting to get our deposit back (today is 14.01.2021). We have made the first request on 24th and then several more. Their excuse was that the check out report was not sent by the company they appointed but when i followed up with the company they confirmed it was sent to LT on the 23rd December. They replied that it was not uploaded in the system and therefore could not be sent to the landlord and myself. Unacceptable delay from their side. They are very quick in taking your money when you want to move in but not very efficient when it is to return the deposit. Can’t recommend them at all.

Mel · 14 January 2021

★★★★★ 4/5

Trustpilot

Great viewing with Louiza

Louiza is a shining star within the company - they need more people like her! Great viewing, really polite and knew her facts. I had back to back viewings with different agents and she was really accommodating and understanding - which definitely helped lighten a stressful day!

Babs · 2 May 2023