Ludlow Thompson Dulwich reviews in London

★★★★★ 1/5

Trustpilot

One very badly organised agency

I have rented with this agency for 3 years. Consistently throughout the whole period, they have remained disorganised and poorly coordinated between themselves. They see to have a range of different people all doing minute specific tasks and at times more than one person was doing the same task, cancelling each other out and contradicting each other. This unfortunately generated more work for me as a tenant because I had to make additional queries to clarify back and forth. I will give three frustrating examples. When a new flatmate was considering moving in and decided not to, they kept emailing her for weeks despite requests from me and her not to do so, how difficult is it to drop an email? Then it got more serious, as in they requested to come in and do an inspection. The landlord asked us if we requested it, which we didn’t it. It was never clear who requested it and who was going to pay for it (£180). It worked out eventually but it took so much energy to monitor their unruly processes to make sure we don’t get charged for services we didn’t want our need. When we were ready to move out and booked a final inspection, they booked TWO inspections on different dates and were not aware of it. I had to coordinate t sort it out. Why? I already have a day job. What is more dangerous is that the inspection was carried out by someone who hardly spoke to us, included inaccurate information and we were never given an opportunity to agree or disagree with facts that the inspector claimed. The landlord worked out to be reasonable in the end and we have no grievances as such except that it took tons of time and energy to keep an eye on the agency and manage their managers. They really need to get more organised!

Nataliya · 9 July 2020

★★★★★ 1/5

Trustpilot

Chaotic

This company is Ill defined in conception & ineffective in its execution.Some of the individuals working there are very nice however the running of the agency itself appears to be like herding wild cats in a house on fire, with a technical experience limited to using a stapler. Dealing with them was as painful as tap dancing on razor blades, lack of communication and clarity amongst them, double bookings, errors, no answers, multiple different answers, and more.... I mean, evidently pushing the bullsh*t around the office like corporate dung bettles.It was a circus to get in and a circus to get out of that flat.I would seriously avoid them for now.

Ginster · 8 July 2020

★★★★★ 5/5

Trustpilot

Very responsive and helpful

I found Ludlow Thompson to be very responsive to my inquiry on Rightmove. Jack Harrison was very friendly, knowledgeable and helpful showing me round the property that I enquired about, arranged another viewing at a brilliant nearby property, and then was very diligent in following up and informing me about other offers on the property. I'd recommend them to other first-time buyers.

Sam · 18 January 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

Absolutely swerve these guys at all costs. Strap yourself in for a juicy review.I rented with Ludlow for just under 4 years at the same property. Renewing the contract every year was a nightmare, they are slow, make admin mistakes, don't communicate with colleagues, aren't clear or consistent with their communication to tenants. A lot of the time it felt like us, the tenants, were fixing their admin errors and communication issues. My flatmate got away with not paying rent for a couple of months because they didn't even notice, we had no idea they weren't paying rent, until eventually Ludlow told us there's money due on our account. They couldn't even figure out who hadn't paid their rent, they had to send me a screenshot of the rent payments across the year, to which I went through and realised it was a certain housemate. SHOCKING. Do your bloody job yourself.We left the tenancy a month ago, and still haven't had our deposits back. Because of Covid-19, our contract rolled into a statutary periodic contract as we couldn't find a new place to live after the contract ended. We were desperately trying to look for flats during lockdown and struggling. Once we found a new place, Ludlow refused to give our reference to the new estate agents because they wanted to have the new tennants referencing complete before they gave it to us (insane, illegal). Imagine witholding a housing reference (literally just saying, yes they are renting with us, yes they paid their rent) to people that are desperately trying to move house during a pandemic. Appalling.

Chandler · 25 June 2020

★★★★★ 1/5

Google

Appalling. This agent has kept me waiting with minimal updates (despite chasing repeatedly) for repairs on appliances that have never worked and were not in good working order before I arrived in February 2025.

Andrew · 26 November 2025

★★★★★ 4/5

Trustpilot

Great customer service

Ben O'Neill was a very polite, great help to finding a property.Managed to get me access to many different parts of the building to get a full idea of what living there would be and worked hard to find me other options. Thank you very much.

Daniel · 30 March 2023

★★★★★ 2/5

Google

Probably great if you're a landlord or a potential home owner, but I would be very hesitant to sign a tenancy agreement with their name on it again. We have had various issues caused or made worse by ludlow during our 3 year lease, including being over charged for admin fees (which were already set at astronomical amounts), taking literal months to undergo a change tenants and being blamed for mold issues inherent to the property. They are clearly understaffed and over worked, so I do not blame any individual employees for these downfalls and some individuals been extremely helpful over the years on occasion. However, this does not forgive how much a shambles the company operates as a whole.

BKY · 8 June 2020

★★★★★ 1/5

Trustpilot

avoid them if possible

i have rented a room with ludlow thompson and it was a very poor experience, as there was a nightmare housemate. the landlord didnt care and agency used the situation to intimidate everyone into paying admin fees to potentially move out. following are some of the characteristics of renting in this house.the landlord and ludlow thompson did not care about tenants wellbeing in the house, there was a broken fridge that leaked water which was never replaced. they literally told us there was nothing wrong living with a nightmare tenant who had issues with smoking weed, drinking and constantly manipulated, harassed and left others with no personal space.the contract was a sloppy copy and paste job that the agency will try to charge you admin fees of around 200gbp for to redraft, if you are looking to move out. there were lots of mistakes that the agent will argue around to the point of contradicting herself to intimidate you out of your money. it is easy to look back at this and say dont fall for it, however if they have your deposit and threaten you with all sorts of things it can be quite a difficult situation to handle on top of your job and personal life.it eventually got so bad with the nightmare housemate that most tenants decided to move out of the house and we were able to split the admin fee that the agent charged. overall it was a poor experience of communicating with a landlord who didnt care and an agent that only wanted to make money. this review is a warning to people to avoid renting from ludlow thompson and hopefully save them of going through the pressure and lost time of dealing with these profit seekers. they cashed in on admin fees twice within six months i was living there due to issues in the house.

Jay · 9 May 2020

★★★★★ 1/5

Trustpilot

Don't go near them!

Absolute worst letting agent I have had the misfortune to rent from. They wouldn't let me see the draft tenancy agreement until I had paid six months' rent and the deposit (the former as I'd only been in my current job less than three months) which is absolutely ludicrous - the paperwork should always come first. I felt hemmed in because they had so much of my money - when the contract came through, it was riddled with the most basic errors (many of which actually disadvantage the agent, e.g. failing to follow the steps to ensure a valid joint tenancy...) and the terms were quite different to what I'd been told (I was replacing a former tenant in the middle of a term, and the tenancy was a year longer than I'd been told - which I would have realised if they'd let me see the contract in advance, and wouldn't have proceeded...). I then tried to transfer out of the tenancy, which the agent and landlady agreed to, but then the agent couldn't be bothered to proceed with the paperwork despite pestering from the person I'd found to replace me and payment of admin fees. The whole thing has been an absolute nightmare, start to finish. The tenancy's just come to an end and I'm worried about getting the deposit back.Awful communicators, incompetent staff, all they care about is money. We were told that the landlady had requested we stop contacting her directly about issues, but it later transpired that ludlowthompson had made this up (probably so the agent could make more money). Agent took three months to get someone in to look at the faulty light fitting in our windowless bathroom while the landlady has been great to work with.

Lor · 26 April 2020

★★★★★ 5/5

Trustpilot

Romina was patient and accommodative

Romina was patient and accommodative. We were delayed but she simply confirmed our updated time and was welcoming when we reached. It was a thoroughly professional experience and we were impressed by her. Just unfortunate that the property did not meet our requirements.

Sunil · 5 June 2023

★★★★★ 5/5

Trustpilot

Excellent Estate Agents!

Excellent Estate Agents!, from the Agen who did the viewing / sold the property ( Beth) very professional and friendly, with no pushy tactics like most agents I encountered. Also, their post-offer process is truly excellent from a buyer or sellers perspective, Mark did an amazing job, I couldn't recommend Ludlow Thompson Oval and the team more.

Seamus · 3 November 2021

★★★★★ 5/5

Google

Lola was so lovely and knowledgeable. She waited for me even though it was Saturday evening, which is very important if you want to see properties before anyone else. Thank you.

Kay · 8 June 2020

★★★★★ 5/5

Trustpilot

Fantastic service from the Ludlow team…

Fantastic service from the Ludlow team and our agent Mathew. We saw a property on a Friday and had an offer accepted by Monday. They were quick and responded to emails at all hours, even over the weekend. Would highly recommend them to others. Mathew made the whole process exciting and we can't wait to move into our new flat.

Ben · 18 March 2021

★★★★★ 5/5

Google

We dealt with Georgina and what a pleasant experience it was, she followed up with everyone involved and kept the momentum of the deal progressing. I have no doubt the sale would have dragged on for much longer had she not been consistent in chasing the professional parties involved. Thanks Georgina we will highly recommend you to friends and family when buying or selling property in London.

Heinrich · 9 June 2018

★★★★★ 5/5

Trustpilot

The agency helped us a lot

The agency helped us a lot. Our new flat met all our criteria. Special thank you to Marta Duda, who was so helpful and so kind to us and our situation. This amazing woman made sure we weren't giving up on the things we wanted the flat to have, as well. Definitely recommend it. Best regards to Marta and the agency.

Elena · 10 December 2020

★★★★★ 5/5

Trustpilot

My experience with Ludlow Thomson was…

My experience with Ludlow Thomson was really excellent. Adam was very easy to deal with and advised me very well. They worked hard for me and stayed in touch without being intrusive. Despite the fact I’ve decided to take my flat off the market I will certainly be ringing them as soon as I decide to put it back on again.

Matthew · 2 December 2020

★★★★★ 5/5

Trustpilot

Really friendly and helpful service

Really friendly and helpful service. Travis was really helpful and patient as he showed me properties until I found the perfect one, and then went out of his way to help me secure it. A huge thank you to all the team in Oval.

Sahar · 8 April 2023

★★★★★ 1/5

Trustpilot

Agency is a scam

Agency is a scam. Communication is poor and they withhold information in the name of cooperate greed. I would not recommend unless you want to waste well over a week to end up with them going back on their deal.

Shy · 27 July 2023

★★★★★ 1/5

Trustpilot

Wow. Just no. Absolutely never again, avoid at all costs.

Wow. Please, avoid at all costs. Lived in the same flat for three years, and we ended up going directly to the landlord despite 'not being allowed to' almost consistently, on everything and anything that popped up. For the first 6-7 months of my tenancy, the property manager had a nasty knack of avoiding all phone calls. I would call at all times of the day, to discuss something rather serious (our boiler wasn't working!) and only after her shift ended at 5:30 would someone pick up the phone.After she left (funnily, without even telling us), our property manager at least picked up the phone, but was rude, unhelpful, and abrupt. We were contacted by them one day to say we were in arrears ( we weren't ). Our landlord, having a mortgage to pay, was rightly so, upset. Turned out, our money had been paid but Finance had allocated it incorrectly. Excellent. We had serious issues with our door, and over the course of three years have been locked out three times. Once, the lock was old and broken. The second time, a contractor knocked it almost clean off and then shut the door, locking us out. The third, our lock (after being fixed after said incident) was very loose. A contractor was called to come and fix it a year later (ironically, he let us know that the previous job had been so rushed they'd not bothered with a few screws, hence the looseness), but did not test the door from the outside. Being ever the optimist, we left the flat, only to find we could no longer go inside after returning. 2 hours later, Ludlow tell us they have no contractors available, we need to sort one on our own and then bill them back "if it's not your fault".£250 later, you better believe they're fighting us to the death on this. All in all, neither would I ever again use them to rent from, or as a property owner, lease with them. Our landlord, who we now have a great relationship with, has said he'd never use them ever again.

Arthur · 20 September 2019

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM THEM

Honest the worst estate agents I have ever dealt with, and I have had some horrible ones. Never rent a property from these people. They will take months to respond to issues, blaming the Landlord in the process. We are still waiting on our deposit almost a month later and every time we try to call our property manager they are "away from their desk" Honestly the most unprofessional group of people I have ever had to deal with. If you are looking to rent in London, avoid this agency at all cost!!

Sav · 16 September 2019

★★★★★ 5/5

Trustpilot

Daniel was wonderful

Daniel was wonderful, he stayed and waited for us when we were late due to getting lost after work hours. he was friendly, knowledgeable and took the time to listen and answer all of our questions even after 7 pm.

Emma · 26 July 2023

★★★★★ 5/5

Google

Lola assisted me and my wife to get a property in Peckham. She’s as professional as they guy! An epitome of client service excellence. We are very pleased to have worked with Lola...She goes beyond the call of duty to ensure that her service is tailored to your needs! Happy to be moving in with my family to the property! Mzwakhe Netyisi

Asiphile · 8 June 2020

★★★★★ 5/5

Google

A big thank you to all the team at Ludlow Thompson Dulwich for their help in renting our property. Stephen went above and beyond to ensure that the process was as smooth and easy as possible and helped with any issues along the way. Thanks to him, we had tenants moving in within only a couple of weeks. Very impressed and pleased!!!

Terin · 8 June 2020

★★★★★ 5/5

Trustpilot

Review for George Maddison

George was very helpful in enabling a deposit to be repaid to us, after my son left a property in London. George made phone calls on my behalf and liaised with the Landlord as well as with his finance department, to enable the funds to be repaid. I was most grateful for this!

Michelle · 31 March 2022