Ludlow Thompson Dulwich reviews in London

★★★★★ 1/5

Trustpilot

Make sure you know your rights

Spent 7 years in a Ludlow property, and for six and a half they were actually quite good. Responsive to issues, unintrusive. I was blessed with a good landlord and I never missed or was late with a rent payment. They seemed to get my rent wrong quite a lot though - no fewer than 5 times I was chased for shortfalls in rent that were demonstrably not correct, and despite apologising every time I pushed back, they’d chase again the next month. At one point, I was told I was about £160 in credit, but they managed to ignore emails about getting this back for that last six months and even till at stopped responding altogether. Then my landlord wanted to increase rent by 30% and Ludlow tried to evict me illegally without issuing a Section 21. At this point, they would only communicate to organise viewings, and completely ignored my requests to return my deposit. They were also unresponsive to the DPS, who finally found in my favour six months later so I could get my deposit returned. Still waiting for my £160 though and Ludlow have stopped communicating, even to an official complaint. Have obviously saved all communications for the ombudsman, but it’s been a lot of work to get them to behave legally and very important you understand your rights before dealing with them.

Ben · 19 November 2023

★★★★★ 5/5

Google

Attiya was really helpful in showing us around the flat, letting us know next steps, and now we have had an offer accepted. Hopefully the rest of the process will go as smoothly!

Ce · 24 October 2023

★★★★★ 5/5

Trustpilot

Great service from Fabian!

As a Landlord Fabian Akinola at Ludlow Thompson is one of the few letting agent's I've worked with that has consistently delivered on his promises. Fabian is knowledgeable of the area, courteous, professional and, in general, a great asset to Ludlow Thompson. I'd be delighted to work with him again in the future.

Khan · 31 August 2021

★★★★★ 5/5

Google

Very happy with the service provided by James Garnett. He is very professional and had all the details on the property I viewed. He answered all my questions (and trust me I asked a few). I ended up making an offer which has now been accepted. Thank you James, much appreciated!PositiveResponsiveness, Quality, Professionalism

A · 26 August 2021

★★★★★ 5/5

Google

I want to say special thanks to Egypt, who works for the agency! She is brilliant, professional and very friendly! We met at one viewing and she got straight away what we need. The whole process from offer to the property to exchange of contracts was just perfect. We are home owners now thenks to her! Elena and family from East Dulwich

Lena · 9 June 2018

★★★★★ 5/5

Trustpilot

An Excellent Area Lettings Director

I have worked with Jacob for a number of years and have always found him very professional, knowledgeable and extremely helpful. Other agencies have taken much longer to agree rentals, however the breath of renters that LT can access has meant that my void periods have been limited. I can definitely recommend Jacob and his team.

Sian · 7 December 2020

★★★★★ 5/5

Trustpilot

"Jesse Oteri has been great right from…

"Jesse Oteri has been great right from the beginning and managed to find us tenants very quickly and professionally. I've been really impressed with his personable and tailored approach and it's great to see the efforts he goes to in order to make the whole process go smoothly. I would highly recommend him"

Suey · 28 July 2021

★★★★★ 5/5

Trustpilot

Stephen is super attentive and…

Stephen is super attentive and understood my tenant requirements perfectly. He was able to fund me a great tenant within a week and his after care service remains as good as it waa before he got my business. The team as a whole at the Lordship Lane branch are also friendly, professional and happy to help.Sarah

Princess · 1 December 2020

★★★★★ 5/5

Google

Beth, Jamie and Mark offered an incredible service throughout our flat buying process. They were patient, hard working and really supportive. They were quick to respond to emails and calls and ensured the sale completed smoothly. We highly recommend Ludlow Thompson!

Sandy · 27 March 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

Just a quick review to thank Beth Cooter. Whilst we haven't purchased with Ludlow Thompson yet, Beth has been brilliant with organising viewings in a timely manner and coming back to any queries we have for the sellers very quickly. Always very friendly and helpful too and is prepared to go the extra mile :)

Debjit · 7 February 2021

★★★★★ 5/5

Trustpilot

Daniela Gomes 5* review

I couldn't recommend Daniela Gomes, who helped me move into a new property managed by Ludlow Thompson, highly enough. She even travelled from outside London especially on a Saturday to help with a misplaced set of keys and was very responsive to issues raised, including at evening and weekend times.

Nadia · 12 January 2022

★★★★★ 5/5

Trustpilot

Excellent professionalism...

Stephen Graham at Ludlow Thomas was extremely helpful and professional during each step of process to let out my flat. This included clearly explaining the different options available, providing effective marketing and getting tenants in very efficiently. Excellent service all round that I would highly recommend.

Alex · 30 June 2022

★★★★★ 5/5

Trustpilot

Ashley is professional and very good…

Ashley is professional and very good with communication he is able to listen accordingly and anything needed he is able to go out his way and go above and beyond

Natalya · 21 November 2023

★★★★★ 5/5

Trustpilot

Daniel was a huge help in my flat…

Daniel was a huge help in my flat search. I would definitley reccomend Daniel, and Ludlow Thompson to anyone looking for a flat in London after my experience today.

Rowan · 14 December 2023

★★★★★ 5/5

Trustpilot

Friendly estate agent

Reached out to Ashley at Ludlow Thompson and he was great! Can be very hit and miss with estate agents but Ashley was polite, punctual and really cared about us finding a great property.

Jenny · 10 August 2023

★★★★★ 5/5

Trustpilot

Matthew McCarthy very responsive to my…

Matthew McCarthy very responsive to my queries about a particular property I wanted to view. After popping into his office he explained what would be required should I decide to make an offer. He was friendly and knowledgeable about the offer process. He scheduled a viewing time and arrived a few minutes early. He was knowledgeable about the property and the area. Straight after the viewing he provided all the details needed by way of a follow up meeting.I enjoyed having Matthew as my property consultant!

Yo · 30 September 2023

★★★★★ 5/5

Google

A big thank you to Jennifer Purchase. On top of being a great seller, I would like to recommend " jenni" for her professionalism and dynamism. I certainly like the good communication we had like, always being aware of viewings and especially the prompt feedback of our viewers. Thanks for all the recommendations you have given us. All the best Sincerely Nelly

Nelly · 25 October 2016

★★★★★ 5/5

Trustpilot

Flat sale - knowledgeable & excellent service

Kirsty Rowley, from the Oval branch, led on our sale. She was excellent throughout. I have no hesitation in strongly recommending her. Two strengths I'd particularly highlight are: (1) Her knowledge of the local area and property market. I believe this helped us pitch our property at the right price, and I believe resulted in us achieving a sale price that was higher than we would of achieved with other local agents (3 other agents recommended marketing the property at a conservative price and 1 other at an unachievable price). (2) Consistently professional. Selling a property can be a long process, but Kirsty maintained the highest levels of professionalism throughout. This was reassuring when dealing with such a significant life event.Mark Williamson supported throughout with the sales progression. It was excellent to have his support in ensuring the sale wasn't getting stuck at any stage. Also at a key moment his detailed knowledge of the process enabled him to advise that what seemed like a straightforward request, could actually result in a delay to the sale. Due to his advise we were able to avoid this delay.

Vauxhall · 25 September 2023

★★★★★ 5/5

Google

Ludlow in Dulwich were fantastic - Stephen and the team were professional, precise and insightful. There was a clear gulf between Ludlow and the competition and I would highly recommend them to landlords looking to rent their properties in the Dulwich and the Crystal Palace area.

Sean · 8 June 2022

★★★★★ 5/5

Google

Hannah Bick was a delight to deal with. She was very professional, polite and made the process so much easier. Being that this was my first time renting a property. I couldn't have asked for a better letting agent.

TyboSensei · 2 March 2023

★★★★★ 5/5

Trustpilot

Daniel, Denmark Hill Estate

Daniel was extremely quick at answering all of my emails, even from the first viewing request and ensured I got a viewing quickly and smoothly to increase my chances of getting the property.

Abbie · 24 August 2023

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THEM

Ludlowthompson is the reason estate and leasing agents have such a bad reputation in the UK. There is no customer service and no one is held accountable. Flats are misleadingly shown and when there are issues no one was there to help.Stay away from them. At all costs, as you will lose money with them.

Alexander · 30 September 2020

★★★★★ 5/5

Google

A very big thank you to Stephen. He was always available to answer any questions and his expertise, guidance, advice and help every step of the way ensured the letting process went smoothly. He went the extra mile for us and we are very grateful. Also extremely thankful to Hannah and Lola for all their help.

Esin · 8 June 2020

★★★★★ 5/5

Google

With the rental market right now, finding a new place to let was no easy task. Hannah Bick was super helpful, great at communicating and efficient, which meant within a very short window our offer and references were processed. Would definitely reccomend!

Elliot · 2 November 2022