Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe WORST!
I have being sending several emails sine a month now, Im an international student who's back in her home country and haven't receive a pound of my security deposit back, It has being more than a month already.
They DO NOT answer your emails, the staff give you poor to non importance at all.
Avoid a bad experience, Do not go with them.!!!!!!
Luz · 26 August 2018
Agent replied · 24 August 2024
Hi Luz, we are sorry to hear that you have problems with your deposit, however, this review should be posted in the right company. your agreement was with HSLONDON not with London Capital Homes. can you please write the review in the right account, otherwise, we will need to report the case to google and flag the review as Inappropriate.
★★★★★ 5/5
GoogleDuring the residence period, when encountering issues, the staff is able to respond and address them promptly.Thank you!
Eva · 25 September 2024
Agent replied · 25 October 2024
Dear Eva,
We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in London. Your feedback is greatly appreciated.
Kind regards,
London Capital Homes
★★★★★ 1/5
GoogleOne of the most unprofessional companies I have ever dealt with. I wish I never had any dealings with these lot. Firstly they lie about the furnishing saying “high quality” but in fact are the cheapest that Argos has to offer. They used stock photos of a lavishly decorated, high spec home but when you turn up it’s cheap and tacky furniture. They are hard to get hold of and when you do manage to reach someone it feel like you are talking to someone on their first day on the job no matter who you speak to. Extremely poor phone manner and the way they communicate leave you wondering if they are even a real company which is madness considering they manage the HOME you live in. They recently tried to raise my rent by 18.5% from £2,200 to £,2,600 (way above local market value) at the very last minute basically backing you into a corner and the back and forth in emails was disgusting with the way I was spoken to. One star is WAY too generous for these lot. STAY AWAY. I TRULY REGRET DOING BUSINESS WITH THESE AMATEURS. The way they do business should be illegal!!! Money hungry estate agents with no care. Truly the lowest of the low!!
Mrlopes1234 · 25 August 2022
★★★★★ 5/5
GoogleGreat experience in renting a lovely apartment.
Wesley definitely deserves a lot of thanks.
Very helpful through all the procedure.
Daisy · 10 August 2024
Agent replied · 24 August 2024
Dear Daisy,
Thanks a ton for the 5-star review! We're thrilled you had a great experience with us. We know there's always room for improvement, and we're constantly working on delivering the best service possible. Your feedback means the world to us!
Cheers,
London Capital Homes
★★★★★ 1/5
GoogleVery poor service given by them
They take whole deposit & one month advance rent and lastly they cancelled the contract
I’m Homeless after the service 🤬
Nirav · 26 March 2024
Agent replied · 24 August 2024
Dear Nirav, I am really sorry for your experience. I wanted you to know that we take your complaint seriously. Unfortunately, the owner's personal circumstances have changed and instructed us to give a full refund to you. The flat is no longer available to rent. I apologies for any inconvenience this may cause.
★★★★★ 5/5
GoogleI contacted Jerry to do viewing. He provided great service with fast response. It’s a great experience so far!
J · 17 August 2024
Agent replied · 24 August 2024
Dear J,
Thank you for your generous 5-star review. We are pleased to hear that our services met your expectations. Your feedback is greatly appreciated.
Kind regards,
London Capital Homes
★★★★★ 5/5
GoogleReceived a fantastic service from one of their agents (Pepe). The people working there are sincere, friendly and very helpful.
All the work is done legally through official documentation so there is no fear as well.
Their fee is also fairly decent.
A for sure recommend for all wishing to find a stay in a new city.
Way to go guys!
Goodluck.
Nirmit · 26 August 2018
Agent replied · 24 August 2024
Thanks for your review Nirmit, we understand how important is the accommodation for our clients, we are here to accommodate your needs!
★★★★★ 5/5
GoogleThe agency is very well organise and professional. The properties offered are really nice, which the majority are modern and in perfect conditions. I mostly enjoyed viewing, in which the various agents are very professional and fast responsive and always available to help me find the right property for me.PositiveResponsiveness, Quality, Professionalism, Value
Giancarlo · 25 August 2021
Agent replied · 24 August 2024
Thank you for your feedback
★★★★★ 5/5
GoogleI rented a flat in London through London Capital Homes Limited. The process was really smooth and fast.
Giuliano · 25 July 2024
Agent replied · 24 August 2024
Dear,Giuliano
We are deeply grateful for your 5-star review. It’s heartening to know that our efforts are appreciated. Although we strive for perfection, we recognize there is always room for growth. Your positive feedback motivates us to keep improving.
Sincerely,
London Capital Homes
★★★★★ 5/5
GoogleThis agency is really good. The agents are really patient and offer very good services. Five stars recommended!
Wang · 25 July 2024
Agent replied · 24 August 2024
Dear Wang,
We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in London. Your feedback is greatly appreciated.
Kind regards,
London Capital Homes
★★★★★ 5/5
GoogleLondon Capital Homes are without a doubt the best estate agents I have ever met. A great personal service from start to finish, always easy to get hold of and great communication. Would 100% recommend, this guy @Marco is faultless!
Naveen · 25 August 2020
★★★★★ 5/5
GoogleLCH were very proactive with their replies to my property search. Wealey Li was my point of contact and arranged videos of the property as I was overseas. These videos were of high quality and I didn’t miss not seeing the property in person.
Varun · 25 August 2022
Agent replied · 24 August 2024
Thank you for your review on behalf of the whole team. We do try our best to continually improve our service. Your review motivates us to deliver the best service possible in the letting process.
★★★★★ 5/5
Googlethe process was very comfortable. Thank you for the best service.
Can't find any disadvantages. 5 stars!!!
Ekaterina · 25 July 2024
Agent replied · 24 August 2024
Dear Ekaterina,
Thank you for the wonderful 5-star review. We're so grateful for your kind words. We know we're not perfect, but we genuinely try our best to improve and provide the best service we can. Your feedback is invaluable to us.
Warm regards,
London Capital Homes
★★★★★ 5/5
GoogleLondon Capital Homes provided great services, fast pace, very organised and maintained well of my properties in London! Highly recommended!
Kenneth · 26 May 2024
Agent replied · 24 August 2024
Thank you Mr Ho for your positive review. We look forward to working with you in the future.
★★★★★ 5/5
GoogleIn a really short time I had to find a new room to stay in for not too long. Thankfully Barbara replied to me soon enough, and even came with more options for me! She listened to my needs, and found me three wonderful places. I now live happily in my new room, best experience I've had so far!
Rosalie · 26 August 2017
Agent replied · 24 August 2024
Hi Rosalie, thanks for your 5* review, we are happy to hear that you enjoy your place. we always try our best to give our potential clients a plethora of fantastic options at the best rates on the market. Our whole team including Barbora always delivers a fantastic level of customer service. All of these factors add up to the seamless transition in to your new location.
★★★★★ 5/5
GoogleExcellent services and a wide range of quality properties are offered here. I recommend it!
Wang · 25 July 2024
Agent replied · 24 August 2024
Hi, Wang
Thank you for the wonderful 5-star review. We're so grateful for your kind words. We know we're not perfect, but we genuinely try our best to improve and provide the best service we can. Your feedback is invaluable to us.
Warm regards,
London Capital Homes
★★★★★ 5/5
GoogleEfficient customer service. Barbara was particularly helpful and friendly.
Linda · 26 August 2018
Agent replied · 24 August 2024
Hi Linda, thanks for choosing us to help you enjoy your stay, we pride ourselves on having the best team in London. London Capital homes always provides a service that clients would be happy to recommend to their friends or family.
★★★★★ 5/5
GoogleThank You Barbara for great service during the search for my new temporary home in L. After reading some of Your reviews I hope this good impression will last till the end of my lease. Keep up the good work!
Lp253 · 26 August 2018
★★★★★ 5/5
GoogleThe team is very responsible both before and after sales. Sales are professional and friendly which give useful advice and the company has a reasonable prices. I would recommend for anyone new to London and wanting a hassle free experience.PositiveProfessionalism
Zuer · 25 August 2022
Agent replied · 24 August 2024
We appreciate your comments as we sincerely try our best for all our clients. Thank you.
★★★★★ 5/5
GoogleDavid helped me to solve the problem within a week! He is good.
Hao · 25 July 2024
Agent replied · 24 August 2024
Hey, Hao
We know we’re not perfect, but we’re constantly working to get better and deliver the best service possible. Your review made our day!
Cheers,
London Capital Homes
★★★★★ 5/5
GoogleBrilliant services and helped me find great rental with nice prices.
Jiang · 26 August 2024
Agent replied · 25 October 2024
Dear JingXi,
Thank you so much for the 5 stars! We’re always working to improve and deliver the best service possible. Your support means a lot to us!
Best,
London Capital Homes
★★★★★ 5/5
GoogleLondon Capital Home team has done great job; I appreciate their prompt, friendly and detailed service.
Zhang · 26 May 2024
Agent replied · 24 August 2024
Dear Xinyue, thank you for your positive review. We are thrilled to hear that you enjoyed your experience with us. Your kind words mean a lot to our team!
★★★★★ 5/5
GoogleI had a wonderful holiday in London last week. I recommend this agency " London Capital Homes" they've a perfect service. Mr abdel is very helpful. He fond for me a nice home in a beautiful place. It was very clean. I love it . In a few words London Capital Homes is amazing ✌🏻️😊 …
Hind · 26 August 2017
Agent replied · 24 August 2024
Hi Hind, thanks for your 5* review, we are happy to hear that you enjoy your place. we always try our best to give our potential clients a plethora of fantastic options at the best rates on the market. Our whole team including Abdel always delivers a fantastic level of customer service. All of these factors add up to the seamless transition in to your new location
★★★★★ 5/5
GoogleBeautiful place, calm atmosphere, very safe place, feel safe👌👌👌👌👌💥💥❤️❤️❤️❤️ …
BiBi · 25 July 2024
Agent replied · 24 August 2024
Dear BiBi,
Wow, thank you so much for the 5 stars! We're over the moon that you had a great experience. We're always striving to get better and deliver top-notch service. Your support keeps us motivated!
Best,
London Capital Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
