Trusted Agent profile · London
★★★★★
348 reviews across 1 platform
25, Wilton Road, London, SW1V 1LW
London Capital Homes's office in London, at 25, is rated 4.1 out of 5 across 348 reviews on 1 platform, including 348 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHi guys, I hope you are well, I would like to highly recommend this agency, First of all, I can truly say that this is very professional company which cares about theirs clients needs. The service I received from Abdel was great. He found me a perfect room very quickly, on the top of that all the rooms he showed me were bright and clean. Amazing job London Capital Homes! Thank you
5/5
GoogleGreat services, specially their agent Waleed is very helpful!
Dear Gaurang, Thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service.
5/5
GoogleLondon renting can be difficult but working with Iris Li has made all the difference! She is very structured, kind and has helped me rent stress-free, working with me and the flatmates to provide a seamless experience, especially when dealing with contracts and the various steps of renting.
Dear Sakshi, Thank you for your positive review. Glad you have successfully renewed the contract and are staying there happily.
1/5
Google18/11/19: If you want continuous hot water and heating then stay away! LCH has an extremely poor maintenance service department. In the latest of a long list of issues, 5 days have passed with no hot water or heating, I had no communication after raising the issue via their website 5 days ago (and calls were not answered, emails received no response), I have only just got through and we have to wait at least another 2 days before it (might or might not) get fixed. Previous to this, the hot water has not worked on at least 3 occasions, each time a temporary fix was made. I can only assume they are cost cutting. They have no courtesy to even keep us updated. 19/11/19 (after initial response to this review from LCH): Yet another failure. They do not seem to have the time to run their business properly. An engineer came today and was not aware of the background (3 occasions of heating/hot water failure). He was not able to get information from his office. He reset a few things and said if the problem occurs again, replacement parts/more permanent fix will be needed. Heating lasted for 1 hour only. Perhaps every time an engineer has come (2 or 3 or more previous times in last 1.5 months) they have done the same, thinking the next engineer will know the background and put a more permanent fix in place. No one in maintenance picks up the phone still. Never ending chaotic management!
Dear Arjun, we are dealing with the problem, today portable heaters were delivered and tomorrow morning a heating engineer will come to the property. Apologise for any inconvenience Carlos
1/5
GoogleWorst customer service I have ever experienced from Carlos. Firstly, I was pressurised multiple times into paying the holding deposit without even being fully informed of what the contract entails. Secondly, I was given absolutely no time to consider the room to rent even though I was showed the wrong one at the viewing yet was still further rushed into transferring the deposit. Thirdly, I waited almost an entire week for a draft of the contract despite being told it would be sent to me the next day. Fourthly, after numerous attempts to remind Carlos regarding the draft of the contract, my texts were consecutively ignored and I rang up to find out that the price of the property had drastically increased out of nowhere. Incredibly disappointed by the lack of professionalism as this process was unnecessarily elongated by the agency’s lack of communication. Would not recommend as it was definitely a waste of time.
Hi Julie, please give us a call. Carlos no longer works for the company. Thank you.
5/5
GoogleI have no words to describe how good this service was. I certainly felt comfortable because: Everything was as shown on pictures, the greater answered my questions quickly, precisely and politely and better than everything, my requests, when living there, were managed by using an app from my phone, thus they solved them fast and efficiently. If I come back to London, I will contact them without hesitation.
5/5
GoogleLCH was great and super professional. My move in process was seamless and even with a few minor issues left by the previous tenant they were able to sort it out immediately which made the whole process so easy for me. They are really responsive and reassuring which was lovely, better than i anticipated actually. Kenneth especially from property management is a star! Definitely recommend using them.
Thank you for your review. We really appreciate you taking the time to share your experience with us.
5/5
GoogleKen resolved the issue in my flat quick. He is so professional and showed me how dirty the filter in my ventilator is. He even provided me the cheaper link to purchase the replacement. Would definitely recommend LCH!
Dear Jason, We know there's always room for improvement, and we're constantly working on delivering the best service possible. Your feedback means the world to us! Cheers, London Capital Homes
1/5
GoogleIt's been OVER a month and we have yet to get our holding deposit back. I have called for the 5th times and god knows how many times my friend have called to get the holding deposit back. We have been very patient but this is extremely unprofessional and it is getting boarder line ridiculous. Should we not hear back after your admin team promised, again and again in every phone calls to give us a call back. We will pursue legal action. P.S: If you could have your agents trained in Service Delivery and Customer Experience, it would be a miracle. Update: it took the agency 49 days to return the holding deposit and only after I have made a review calling them a scammer and fraud which is now removed. It shouldn't have to be this way but it is what it is. We were pressured to hand over the holding deposit by the letting agent while being reassured everything was fine only to be told via text a few days before moving that we couldn't. This did not just affect our schedule and time but also affected our service delivery at work as we took days off specifically to move. This had put a lot of stress on us as we were then require to look for a new place in an extremely short period of time.
Dear Vivian, we are sorry to hear that you have an issue with the refund of your Holding Deposit, we take very serious your comments and have instructed our accounts department to streamline and shorter the time for the payment process so this kind of issues will not happen in the future. Regards, London Capital Homes
1/5
GoogleTerrible terrible Agency, AVOID LIKE THE PLAGUE! Firstly, broke contract with my house early so we had to find new accommodation before end of tenancy. Not ideal but understandable, as we were given notice. However, it took them 6 WEEKS after I had moved out for them to return my deposit to me, during which I was constantly contacting them and reminding them about it. Eventually they started ignoring me altogether. It was only after I cited the Deposit Protection Service Law which thankfully my deposit was covered by, and how they had violated its terms and I threatened legal action, suddenly they take me seriously and return my deposit to me. One time I even came home to find my door unlocked and left ajar as they had conducted an inspection without any prior notice. They do business in bad faith and are in complete denial of their greed and incompetence, as they report reviews to google too. I wouldn't be surprised if most of the positive reviews were submitted by their staff. Avoid!!!
Dear Abdul, thank you for giving us feedback on your experience. We apologize that you had an issue with the refund of your Holding Deposit, we understand how frustrating that must have felt. We have took a note of your feedback to ensure that this incident will never happen again. Again, we apologize for any inconvenience we may have caused you, hoping that this situation will help us to improve our service. Regards, London Capital Homes
5/5
Googlevery good for student
Dear Xinwei, Thank you for your generous 5-star review. We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in London. Your feedback is greatly appreciated. Kind regards, London Capital Homes
1/5
GoogleTerrible service, rude staff.
Dear James, We sincerely apologize for any inconvenience you may have experienced. Unfortunately, we are unable to locate your rental details in our system at this time. To better assist you, we kindly encourage that you send the specific details of your concerns to our official complaint email, which can be found on our website. Rest assured, we are committed to addressing any issues you have encountered and will work diligently to resolve them to your satisfaction. Thank you for your understanding. Sincerely, London Capital Homes
5/5
GoogleSuper helpful team, and happy and quick to respond to queries and emails whenever. Would rent with the team again.
Dear Amy, We're always striving to get better and deliver top-notch service. Your support keeps us motivated! Best, London Capital Homes
5/5
GoogleWesley’s attention to detail and quick responses made a huge difference. He was always on top of things, ensuring everything went smoothly. Thank you, London Capital Homes, for such a professional experience.
Hey! Wow, thank you so much for the 5 stars! We're over the moon that you had a great experience. We're always striving to get better and deliver top-notch service. Your support keeps us motivated! Best, London Capital Homes
5/5
GoogleBest agency!!!! I highly recommend everyone to contact London Capital Homes. I was lucky enough, after a bad experience with a well-known agency in London, to turn to London Capital. I had the pleasure of meeting the manager Abdel and Barbora, truly special and competent people. And given the climate of collaboration that I breathed in the agency while I was choosing my accommodation, I had the impression that the rest of the Team is also of the human and professional level. Therefore I renew my advice, if you need accommodation in London, you know who to turn to, you will not find a better agency, I can guarantee it. Thank you, London Capital Homes, A sincere greeting to Abdel, Barbora and the rest of the Team, Best wishes and good work, Keep it up, you are strong!! Marciano Mastrodomenico
Thanks to Marciano, here at LCH we are very proud to have an exceptional starting team that meets all your needs! Carlos
5/5
GoogleI came to London for work and rented from London capitals homes. The service by the agency was efficient. Any questions I had they dealt with immediately. The place I stayed at was clean and well looked after. The price was fair for the location of the property. I recommended london capital homes to fellow colleagues and friends and they all share the same sentiment. 1 year has passed by and we are all still happily renting from London capital homes.
Hi Rico, thanks for your outstanding review, it is great to hear that you are happy and hope that you will continue to rent with us.
5/5
GoogleThe service I received from London Capital Homes was really top quality from the first day I rented a flat till the day I left (due to relocation). Customer service is reliable and quick and the LCH team is always very prompt in communicating with me. Not to mention the staff I dealt with are friendly and shows genuine concern for any issue I might have at the time. One of the best agencies in London for roomlets and I would highly recommend London Capital Homes to everyone. If I do come back to London, I will not hesitate to contact them again.
Hi Fi, thanks for your review, we are happy to hear that everything was fine with your flat, we are very proud of having a fantastic team that is always responsive! If there any issues that come up please let us know. Remember we are here to accommodate your needs!
1/5
GoogleAvoid this company at all costs! Cannot get my deposit back, they won't even reply. Created artificial stories to try and deduct amounts from the deposit. Totally inept staff. Don't take complaints seriously even though I had to live through months of trauma at the address. Check in and out a total disgrace.
Dear Adam, I am really sorry for your experience. I wanted you to know that we take your complaint seriously. The deposit has now been returned to you successfully. Hope you are satisfied now.
5/5
GoogleI rented a room and I had a perfect experience. Everything very smoothly and no problems. Special thanks to Giuseppe, who was of much help and provided very good service!!
Hello Sara, many thanks for your review. We’re really satisfied that you enjoyed your time with us, wishing you lots of happiness in your new experience! Regards, London Capital Homes Team
5/5
GoogleReally great experience with London Capital Homes and specially with Jessie. She provided an exceptional service during the renting process. Thanks for your help and I hope London Capital Homes can help me again in the future.
Dear Hagi, We are delighted to hear that you were pleased with our service. We are continuously striving to improve and your feedback reassures us that we are on the right path. We appreciate your support and trust in LCH. Warm regards, London Capital Homes
5/5
GoogleI had an exceptional experience with the London Capital agency. They respond and act promptly, always shown professionalism and seriousness. I will definitely choose them in the future. I wholeheartedly recommend this agency!
Dear Irina, We are deeply grateful for your 5-star review. It’s heartening to know that our efforts are appreciated. Although we strive for perfection, we recognize there is always room for growth. Your positive feedback motivates us to keep improving. Sincerely, London Capital Homes
3/5
GoogleI'm having difficulty reaching my manager, Jessie. I sent an email with a request two days ago, followed by another yesterday, but haven't received a response yet. I also left a voicemail yesterday, but haven't gotten a call back.
Dear Sergey, I am really sorry for your experience. I wanted you to know that we take your complaint seriously. The property management team has since responded to you request. Apologies again for the inconvenience this may cause.
5/5
Googleexcellent agency to help you move home. Even helped me to sort out the bills before I even moved in. 5/5 stars. They also check up on you asking whether you need in support.
Dear Valentin, Thank you for your generous 5-star review. We are pleased to hear that our services met your expectations. While we recognize that we are not perfect, we are dedicated to continual improvement to provide the highest quality property management services in London. Your feedback is greatly appreciated. Kind regards, London Capital Homes
5/5
GoogleWe were in great hands with Vivi as she understood what we were looking for. Very straightforward approach and was always available if we had questions! Recommended and will recommend her to friends.
Hey Vanessa, Wow, thank you so much for the 5 stars! We're over the moon that you had a great experience. We're always striving to get better and deliver top-notch service. Your support keeps us motivated! Best, London Capital Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. London Capital Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
