Trusted Agent profile · London
★★★★★
348 reviews across 1 platform
25, Wilton Road, London, SW1V 1LW
London Capital Homes's office in London, at 25, is rated 4.1 out of 5 across 348 reviews on 1 platform, including 348 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. London Capital Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleProcess of renting flat went smoothly and it was the best agency I’ve worked with! I received qualified support, even on the weekends.
Dear Igor, Thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service.
1/5
GoogleQuite possibly the worst company in London. Do not use this company under any circumstances. Small problems include: Employers not responding to emails. Any Issues within the house not being ignored. Only the threat of legal action meant serious issues were eventually fixed. Allowing more people then is legally allowed to live in the house. Raising rent prices. Big issues include: Them trying to steal your deposit Them not putting your deposit in any protection scheme. Them leaving broken electrical equipment in The house, causing it to explode and nearly cause fire & death (and then not bothering to respond to complaints about this until the threat of legal action) Them falling out with the landlord and then demanding rent be paid, even when they are no longer in charge of the house. Them sending ridiculously long and complicated texts late at night with weird demands, including paying rent, and asking to move you to a different house of their choosing. And general incompetence from ever single employer. The head of the company, Lilly (or her other name Xiaowen Li) is one of the most untrustworthy people you could hope to meet. So In conclusion, don’t go near this company under any circumstances.
1/5
GoogleAmongst the worse agencies you will ever come across with. The problems started from the very first moment e.g. issues with the viewing, with the contract, lying about the other tenants, no maintenance etc. However, today they are receiving this review because it's been 4 weeks since I have moved out of the property and returned the keys, and still haven't received my deposit back with no communication whatsoever! Since I moved I have received 1 email from them (the following day) to confirm receiving the keys, and since then I have been trying to reach out to them nearly daily (with emails, phone calls, voicemails) with no luck at all. As per my last email should I not hear back from you yet again I will pursue legal action.
1/5
GoogleTerrible service. They seem kind and helpful at first, but once money is involved, they completely change. I had bedbugs in the room I rented. I initially contacted the property manager who couldn't care less if I had been bitten all over my body and told me that I was contractually responsible for the infestation. I then had to spend money on a professional pest removal service, who then told me that the infestation was so severe that there was no possible way that I could have brought the bedbugs into the room (they said that the bedbugs had been there for AT LEAST 4 weeks at a point in time where I had barely stayed in the room for 3 weeks). The company made a report stating this, and I showed it to my property manager who proceeded to ignore me for 3 weeks straight. Only after I contacted management did he decide to respond back. In these emails he first tried to deny the credibility of the pest removal service saying he didn't believe the report. After I tried explaining that a pest removal service probably knows more about bed bug infestations, the property manager just straight up DENIED there ever being a bedbug infestation in the first place. I then sent the multiple pictures I had taken in my room (multiple bite marks, excrements and dead bedbugs), which he has just ignored. I'm still missing my £160. The apartment I lived in was also infested with mice. They only sent out one guy, who laid a few traps and then left again. At the time of moving out I could constantly hear the mice running around (they even snooped around the kitchen on occasion). God help anyone moving into that flat. They also took their sweet time sending me back my deposit - more than 6 weeks in total and only after I had emailed and called them multiple times (my emails were largely ignored). Would've rated 0/5 if possible.
1/5
GoogleNot impressed with the service I have received from London Capital Homes at all. After viewing a property I liked, I quickly put an offer forward and was asked to pay 1 week holding deposit. Unfortunately the landlord decided to let his property with another agency so I was then informed my holding would be retuned. After 12 days I had still not received my money, I contacted the office several times with no one having much knowledge of my payment. I finally received a payment 16 days later, however they did not return the full payment and have since been unresponsive to my emails. Very unprofessional company. I would not use again.
1/5
GoogleI would like to make everybody aware that this agency is handled by very unprofessional people. I left my room one month and a half ago, giving them 10 extra days to check it out before the expiration of my tenancy. We exchanged few emails regarding how to leave the keys in the room and after that they refused to respond emails or calls. Room as I left it was clean and in much better condition than when I started my tenancy. And there is no reason to hold deposit. I have to mention that as per contract they have 2-4 weeks for deposit return. As I mention above it's been already 1 and half month and they still owe me a month of deposit and there is no way of contacting them as they do not pick up phone calls or respond emails. Specially in this unprecedented situation they should be more respectful with the people's money. Please be careful with this agency and save yourself trouble, stress and money.NegativeResponsiveness, Professionalism
5/5
GoogleThe agency is very good especially the person who answered me very well was Miriam. She is an excellent professional very responsible and flexible in giving various options. For me this is one the best things when a person is looking for a room and she is very friendly. The person like her gives more confidence in stay in the agency. I feel privileged to be attended by her. For me she's one the best, I recommend it to anyone who wants to rent a place get in touch with Miriam. I want to take this opportunity to say thank you for your help and support.
5/5
GoogleNice experience and reliable agency! Highly recommend the staff Iris, she is very patient and helpful. She not only helped me to find a suitable apartment and also solved all the problems I met. Great service!
Thank you for your review on behalf of the whole team. We do try our best to continually improve our service. Your review motivates us to deliver the best service possible in the letting process.
5/5
GoogleEfficient, resourceful and caring agent, highly recommend
Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear you had a positive experience. We know there’s always room to grow, and we’re committed to improving and delivering top-quality service. Your feedback encourages us to keep doing our best. Best wishes, London Capital Homes
5/5
GoogleEfficient, resourceful and caring agent, highly recommend
Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear you had a positive experience. We know there’s always room to grow, and we’re committed to improving and delivering top-quality service. Your feedback encourages us to keep doing our best. Best wishes, London Capital Homes
1/5
GoogleHorrible customer service. The reviews can't be honest, by no way this company raises to 4 stars. All staff are hard to reach, very rude and not informed at all. When asked for information or help, no one seems available or willing to reply. I've never had as many problems as I've had with them; from taking rent money from my account weeks earlier, renting rooms illegally on airbnb without even letting us know to having the flat infestated with rats (complain to which they didn't bother to do anything about). Our agent, Barbara, stopped reply to our calls or messages after we moved in, one of the maintance team Michaela laughed in my face after 3 days of trying to contact them in regards to our moving out day ,the accountant told me he has no time to discuss with "girls" as he's too busy when asked why money where taken out from my account 2 weeks before renting was due while the manager doesn't know anything and he's not responsible for anything at all. An honest advice: DO NOT RENT with London capital homes as they are one of the worse letting agencies in London.
1/5
GoogleBy far the worst estate agents I have ever come across in my life. Handed in my notice after a few months of my contract as I could no longer bare to deal with this company. People would come and go as they please into my property without my consent. on many occasions I would come home from work and find strangers in my apartment! when I confronted them, they told me that they would come and go as please without proving the legal 24 hour notice. They also locked me out of my own flat on one occasion. The staff are rude and threatening. My card also went missing when the cleaner was attending the property. Had the worst experience possible with this company and would advise anyone to stay well away.
5/5
GoogleI just finished my contract with London Capital Homes, during the two years I was with them I never had problems, since they did what an agency should be doing, The place I rented was very clean and well maintained, during my stay I had some inconvenient with the heating but the maintenance team took care of the problem quickly after reporting the problem on their website. The staff is friendly and efficient. I had no problem recovering my deposit. During these years I have recommended several people and LCH has not disappointed me.
5/5
GoogleA set of 8 months for an apartment in London Capital Homes for motivating reasons. A beautiful new three-room fully equipped, with 3 bedrooms and a practical kitchen in all it is necessary. However, it will be necessary to use it or not to cook at the cooking time, it is next to everything you need to transport and can easily accommodate everything you need and where you are most likely to eat. Ringrazio inoltre lo stato che è stato molto cortese e professionale. In September, I rented an apartment for eight months from London Capital Homes for professional reasons. A beautiful new fully furnished apartment with three bedrooms and a practical kitchen. If you go out at night, or if you don't have the desire or time to cook, the area is close to all means of transport and therefore you can easily reach all the nice clubs and trendiest restaurants. I also thank the staff who were very courteous and professional.
5/5
GoogleExcellent company. Miriam is the absolute best in her job, she did everything very fast and efficiently. Such a wonderful and friendly person. Thanks a lot.
4/5
GoogleThis review is true and genuine at 100%. I've had an amazing service from one of their agents, Giuseppe. He helped me to find a new house while I was having issues in my old flat. I'm so glad I met him, because my situazion now is much better. All the work done by the agency is legal, so there is no fear at all. The maintenance service reply really quickly. I highly reccomend this agency.
5/5
GoogleMe and my girlfriend went to London last week, my friend recommended me this London Capital homes, and it was just splendid. The room itself just being very clean and beautiful, price is reasonable as well, nicest staff you can meet in the world. Recommendable
Hi Ross, thanks for choosing us to help you enjoy your short stay and we are glad to hear that the stay was splendid for you and your girlfriend. We pride ourselves on being able to provide rooms that are spotless at fantastic prices.
5/5
GoogleThe environment is very good and the traffic is very convenient. I'll stay here again if I come to London next time. The house is safe, clean and sanitary. The service staff are also very enthusiastic. In a word, i strongly recommend it to everyone.
Hi Tan Yangjing, thank you for your comment, we are glad to hear that you are satisfied with our service. Our team is dedicated to delivering the perfect room every time. We hope you enjoy your stay in London and recommend us to friends.
4/5
GoogleThis review is true and genuine at 100%. I've had an amazing service from one of their agents, Giuseppe. He helped me to find a new house while I was having issues in my old flat. I'm so glad I met him, because my situazion now is much better. All the work done by the agency is legal, so there is no fear at all. The maintenance service reply really quickly. I highly reccomend this agency.
5/5
GoogleThe agency found a home for me very quickly, thanks to the help of Giuseppe, who also helped me through the phases of payment. And even if I was unexperienced in the house hunting system of London, Giuseppe has proved to be very reliable and helpful with me. If you're looking for a home in London you can be sure that they will help you to find your best accommodation.
1/5
GoogleThe worst ever agent they will nice in the moveing in stage not in the Moving out stage they are not even replyingNegativeResponsiveness, Quality, Professionalism, Value
Sorry you were disappointed, please call the office to discuss further.
5/5
GoogleGreat service! Marco ,the agent, has been amazing with me. We were supposed to view only one property but then we ended up viewing another as well since he understood my needs and preferences. Very polite and friendly. He makes you feel you can rely on him and that he cares. I would definitely recommend the agency (very professional, attentive and engaging) and Marco as an agent. Federica
5/5
GoogleReally smooth process from viewing the flat to moving in, LCH was upfront and professional. Room is great and no issues! Great work guys!
5/5
GoogleThe service I received was so friendly and helpful. I rented a single room from Aston and it was perfect and the process was quick and smooth, he was very helpful. I recommend LCH for anyone wanting to rent in London!
Hi Bria, thanks for your 5* review, we are happy to hear that you enjoy your place. we always try our best to give our potential clients a plethora of fantastic options at the best rates on the market. Our whole team including Aston always delivers a fantastic level of customer service. All of these factors add up to the seamless transition in to your new location
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Tell us what you need and we'll put you in touch. London Capital Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
