Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended
Responsive, professional, trusthworthy. Shakira in particular has been of immense assistance to my needs. Would recommend them to anyone.
Nolan · 1 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave a 5* review. Kind regards, Katie
★★★★★ 5/5
GoogleCosti has been a pleasure to deal with. He is professional, friendly and always helpful! Thank you Costi for your kindness and professionalism!
Maria · 30 July 2025
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotMy time with this Agency has been great!
My time with this Agency has been great! in many different aspects and throughout the process but I want to give special thanks to my property manager, Riley Buckley, she is amazing! She will go above and beyond to be able to help you when needed! Many thanks, Lucia
Lucia · 15 August 2024
Agent replied · 24 August 2024
Dear Lucia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotLeighton and Esmee are both very…
Leighton and Esmee are both very helpful and have sorted any issues we've had with the property very quickly.
Keir · 20 September 2026
Agent replied · 10 October 2026
Dear Keir, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleWorking with Antonia at Life Residential was a dream. I normally despise flat hunting, but Antonia was reassuring, helpful, and reliable - by far the best experience I’ve had with lettings in London to date. Thank you, Antonia!
Neha · 17 January 2025
Agent replied · 22 January 2025
Dear Neha, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
★★★★★ 5/5
GoogleDealing with Payge was extremely pleasant and efficient from start to finish. She really took her time to understand what we were looking for and proactively sent listings so we could view as many as possible in one go - was also very helpful in the offering process!
Karl · 19 August 2024
Agent replied · 26 August 2024
Dear Karl, Thank you for your kind comments regarding Payge and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotSuper fast responsiveness
Super fast responsiveness. Seamless dealing with the landlord. High quality of service. Our home life has unfortunately been ridden with problems with the setup, however Shruti and team has always stepped up to sort these issues seamlessly and pro-actively throughout 2022. This level of service gives us confidence to live a stress free life without having to worry about getting things done/ communication with the landlord/ scheduling servicing for appliances, cleaning, etc.
Hardik · 6 February 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 5/5
GoogleBig thanks to my agent Conor. Not only did he find a very nice flat for me but he also helped me tremendously whenever I had any questions. Since it was my first time renting in London it really helped me out! …
T · 2 April 2026
Agent replied · 16 April 2026
We really appreciate you taking the time to leave such lovely comments about Conor. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
Trustpilot5 stars for Nicola…
This 5 star review is especially for Nicola indeed. Not all staff from this company are responsible and helpful. During my tenancy I encountered some very irresponsible staff. However, I was lucky Nicola was responsible for my move out. She is responsible and made sure my move as smooth as possible. The professional clean arranged by her was perfect. No tricky deduction from my deposit for natural wear and tear.
Emily · 27 March 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
TrustpilotI had a great experience with Life…
I had a great experience with Life Residential. My property manager Ilinca Ioanovici has been so helpful during my entire stay. She is patient, always responds fast and solves everything efficiently. My account manager Smruti Patel has also been very helpful and resolved any issues I’ve had. It’s nice to work with professional people who do the best they can to help you. Can definitively recommed, 10/10!
Rand · 15 June 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 5/5
TrustpilotOutstanding Property Manager, Highly Recommended
I had the pleasure of having Luca Safari as my property manager while renting in the UK, and I cannot recommend him highly enough.
Bogolo · 10 August 2026
Agent replied · 24 September 2026
Dear Bogolo, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie
★★★★★ 5/5
TrustpilotGreat Experience
Had a great experience with Amrita. She was professional, responsive, and helpful throughout the entire process. Communication was always clear, and everything was handled efficiently. I really appreciated her support and would highly recommend her to others.
Tammy · 8 May 2026
Agent replied · 7 June 2026
Dear Tammy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
★★★★★ 5/5
TrustpilotEmma O’Donoghue
Emma O’Donoghue Emma is so helpful kind and calm. I go to her with any problems and questions and she’s on it straight away, she’s understanding about anything I ask or need help with she’s a great person I go to for any problems about the property ☺️
Sian · 20 July 2024
Agent replied · 24 August 2024
Dear Sian, Thank you for taking the time to leave a wonderful 5* review. Emma will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleI wanted to take a moment to thank you LiFE (especially James Swain) for their support throughout the entire property buying process. Their prompt responses to each query and abundant patience during our interactions were commendable. I would happily recommend LiFE to anyone looking to purchase a property, as they have been an invaluable source of assistance.
Warm Regards,
Anuraag
Anuraag · 14 November 2023
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 4/5
TrustpilotAbby Gooptu was helpful and responsive
Abby Gooptu was helpful and responsive, updated me daily on the progress of matters and explained clearly the necessary details via email without the need to call or speak to me ( I live in a different time zone)
Ms · 2 December 2024
Agent replied · 27 December 2024
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie
★★★★★ 5/5
TrustpilotAmazing experience with Life Residential especially with Rosita
We had an amazing experience with Life residential, especially Rosita as our property manager. She is very responsive and understanding. Every time we reached out to her for any help she always made sure we are at ease with understanding the issue, keeping us updated on the progress and solving the issue as well. She is great at her job and we highly recommend her. Keep up the good work Rosita.
Vancy · 19 December 2022
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
GoogleWe just recently moved to Greenwich to a one-bedroom flat maintained by Life Residential. We had some issues at the beginning. The fobs were not activated, hot water was not running in the flat and we were not able to open the balcony door. We contacted our Property Manager, Sergi who was really friendly and professional at the same time. He quickly explained how we can activate our fobs, arranged two engineers to fix our balcony door and helped us to arrange an engineer for the hot water. He also helped us to remove some unnecessary item from our apartment. We are really satisfied with their services. Life Residential Team helped us to quickly settle into our new home.Thank you Sergi.PositiveResponsiveness, Professionalism
György · 27 August 2021
Agent replied · 11 June 2024
Hi György, thank you for your feedback! We're pleased Sergi was able to help resolve some of the issues you had on move in.
★★★★★ 5/5
TrustpilotGreat experience
Overall a great experience, particularly thanks to our wonderful property manager Mariah Felix, who was always super helpful, responsive, kind and easy to work with! We were very pleased with our time and would happily recommend.
Nick · 28 April 2026
Agent replied · 7 June 2026
Dear Mariah, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotGreat communication, attentive staff
I was renting through LiFE Residential and had a very positive experience, especially compared to previous estate agents who were unresponsive to emails and slow to resolve any sort of issues.
Adrian · 2 June 2026
Agent replied · 7 June 2026
Dear Adrian, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie
★★★★★ 5/5
GoogleLife Residential has been an extremely professional and dependable agency in the last year, making my first year of leasing/living in London so much easier. Thank you Nicola Soper for being such a supportive agent, especially over the last 1 week with multiple requests. Your prompt actions have helped address issues immediately. I look forward to a continued long term relationship with the agency.
Saumya · 12 June 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 5/5
TrustpilotProfessional and genuine
Had really professional and positive experience with Life Residential. The dedicated Property Manager - Claudio De Tommaso has been very helpful and responsive throughout my tenancy as well as at the end of it. Genuine, professional and easy going. Very much recommended.
Justyna · 13 September 2024
Agent replied · 23 October 2024
Dear Justyna, Thank you for taking the time to leave a wonderful 5* review. Claudio will be thrilled to read your kind comments. Kind regards, Katie
★★★★★ 5/5
GoogleIn November/December 2020, I had to look for a property to rent before the end of the year. It was not easy, and it was getting almost impossible. Fortunately, I contacted Life Residential about one property, and Matt Herring was absolutely great at dealing with my unusual requests, my current situation and timing. When the flat I was looking at was not available for the dates I had to move in by, Matt made sure to find me another flat for the same price, area, and even better views. Since I could no view the property personally, it was a shot in the dark, and I was a worry not to find what I was looking for when I moved in, but until now (and hopefully for the rest of my time in the flat) I´ve been overall happy with everything. So thank you Matt Herring and Life Residential for your work!PositiveResponsiveness, Professionalism
Rita · 14 June 2021
Agent replied · 13 June 2024
Hi Rita, thank you for your feedback! We're so pleased you're happy with your new flat, we hope you enjoy LiFE in your new home!
★★★★★ 5/5
GoogleSandra and Emma helped us to sell our old apartment as well as find and buy a new one. The process was very lengthy and complicated due to regulatory issues related to cladding. It took us around a year to complete both of the transactions.
Sandra and Emma were extremely helpful throughout that whole time. They were very responsive, professional and understanding. It's thanks to their help that we managed to complete the transactions on time and can now live in an apartment we really really love! Thanks so much, Sandra and Emma!
Marek MarachPositiveResponsiveness, Quality, Professionalism
Marek · 12 June 2021
Agent replied · 11 June 2024
Hi Marek, thank you for your feedback on selling and buying with LiFE Residential, and we'd like to also thank you for sticking with us throughout the process, as we know how frustrating the regulatory issues regarding cladding have been. We hope you are enjoying your new home, and please don't hesitate to get in touch in future if we can help in any way. Kind regards, LiFE.
★★★★★ 5/5
TrustpilotAbby Gooptu, excellent agent
Abby was fantastic! Knowledgeable, proactive, and made the lease renewal process a breeze. She explained everything clearly and I felt confident throughout. Highly recommend her to anyone looking to find a place in London. Thanks again, Abby, and hopefully we'll work together again in the future!
Olivier · 26 June 2024
Agent replied · 24 August 2024
Dear Oliver, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
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