Life Residential London reviews

★★★★★ 5/5

Trustpilot

I have had a very positive experience…

I have had a very positive experience working with Life Residential in managing my flat. The team especially Vanessa Hope (Director) and Gerda Kirveleviciute (the manager) have been professional, responsive, and reliable throughout. They have looked after the property well and have always been helpful whenever I needed support or advice. Communication has been smooth, and they have handled matters efficiently and professionally. Overall, it has been a pleasure working with them, and I appreciate their continued support and management of my property. Highly recommended.

Phyo · 7 May 2026

★★★★★ 5/5

Google

been renting in london for 2 years and dealt with the worst agents, I couldn't believe agents like Isobel Rowlandson exist. As an international student, it's very hard to find a property I like but she was very kind, honest, patient and made the process so smooth! 🫶🏻 She answered all of my questions from the very beginning. She wasn't rude and dishonest like other agents I have dealt with. Isobel made the process of finding an apartment so easy, All the luck to her she's the best ! Update: My property manager Katie Lewis is the best,communication is very easy and all concerns are dealt with in a professional manner. Very grateful! All the luck to everyone in this team as everyone I have encountered were very helpful!

Norah · 2 April 2026

★★★★★ 5/5

Trustpilot

Very kind team

Bilal was very polite and kind during his flat inspection when I met him for the first time. Prior to his visit, he has always been attentive to tickets I have raised in relation to issues around my flat, which have always been quickly picked up.

Christine · 26 August 2026

★★★★★ 5/5

Trustpilot

Molly Tilley is awesome

Molly Tilley is extremely responsive, knowledgeable, proactive, handling every details with absolute professionalism. She went above and beyond to ensure my transaction went smoothly, always keeping me informed and looking out for my best interests which took all the stress out of the process. Exceptional service from start to finish! Five starts all the way! Highly recommend!

Keith · 2 June 2026

★★★★★ 5/5

Trustpilot

Professional and Responsive Service

Bilal has been very efficient, professional and understanding throughout the leaking issue in our flat. He took responsibility for chasing the apartment management team, kept us regularly updated on the progress, and made sure our concerns were properly followed up.

YI · 3 September 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Bilal has been exceptional in helping us resolve some items raised for our rental flat. He is very quick in responses and ensures that he follows through until the items have been completed. Thank you for your support Bilal!

Meg · 9 September 2026

★★★★★ 5/5

Google

These guys are great! Conor helped sort out our flat - he was very knowledgeable, quick to respond. Our move-in date happened to be quite soon after our initial viewing, and he made sure that the flat was fully cleaned and ready to go for us with just a few days' notice. I definitely recommend their services, and especially Conor!

Edžus · 15 April 2026

★★★★★ 5/5

Trustpilot

A company who cares - Bilal Khalid

Life Residential's expertise and speediness are unmatched. In particular, Bilal Khalid is an excellent property manager. His attentiveness and genuine care shows through in every solution that he proposes and actions. Couldn't be happier with Life Residential, thanks to him!

Morgan · 12 August 2026

★★★★★ 5/5

Trustpilot

I’ve had a great experience with Life…

I’ve had a great experience with Life Residential. I’d especially like to thank Melissa Jeremiah for her help and support. She was very helpful and responsive in resolving the issues I reported, and I’m really happy with the outcome.

Stephen · 13 August 2026

★★★★★ 5/5

Trustpilot

Lenni was very helpful and professional…

Lenni was very helpful and professional in sorting out the management key issue. She was quick to respond and made sure the issue was resolved smoothly. I appreciate her help and the effort she put into her work.

Claire · 3 August 2026

★★★★★ 5/5

Trustpilot

Daniele Spadaro, good communicator.

My communication with Daniele Spadero was very easy. He always responded quickly to any queries I had, and made the whole process of organising paper work for the new tenant as simple and straightforward as possible.

Marc · 10 August 2026

★★★★★ 5/5

Trustpilot

Breje has been very helpful and…

Breje has been very helpful and responsive to get our new flat up and running. She's been attentive to our concerns and helped us through the onboarding issues.

Mr · 17 August 2026

★★★★★ 5/5

Trustpilot

Great experience - smooth process through and through!

Great experience. Tyreek was responsive and made the entire process smooth from start to finish. He was always on top of things and settled me into my new, dream apartment. Highly recommend.

David · 16 July 2026

★★★★★ 1/5

Trustpilot

I dealt with was PUSHY and used a…

The estate agent I dealt with was PUSHY and used a CLASSIC BAIT AND SWITCH on us. My girlfriend and I put an offer in on a flat and shortly after signing the contract with the agreed time, they said they couldn't do that day due to the landlords issue. Then the agent was very pushy, calling up multiple times to force another date we could do, he refused to take a no. Then when we ultimately said we don't want to do the later date they said that they are going to keep the £500+ 1 week holding deposit because it is OUR fault. I would just stay away from this company. Just BE CAUTIOUS AS THEY WILL TAKE YOUR MONEY AND REFUSE TO REFUND IT.

Johannis · 14 July 2026

★★★★★ 5/5

Trustpilot

Esmee in Greenwich is a star!

Esmee in Greenwich is always so receptive to our asks and does her best to ensure good communication and mediation between myself and the landlord. She's well mannered, professional and most importantly, fantastic at her job!

Beth · 19 May 2026

★★★★★ 5/5

Trustpilot

Nilofer and Shakira made all the difference

We had an exceptional experience with LiFE Residential, all thanks to Nilofer and Shakira.

Aditi · 9 September 2026

★★★★★ 5/5

Google

I would like to thank Anna Uralic for her outstanding support during the process of viewing properties. Her professional yet approachable attitude made the experience seamless and enjoyable. Anna's preparation and attention to detail were evident, as she was able to answer all my questions thoroughly and provide valuable insights into each property. Her commitment to understanding my needs and going the extra mile is truly appreciated. I highly recommend Anna to anyone looking for a reliable and knowledgeable letting agent

Paul · 8 January 2025

★★★★★ 5/5

Trustpilot

Our property manager is very responsive…

Our property manager is very responsive and helped solve the problem in few days. Great agent. Thanks Bilal!

Lena · 6 August 2026

★★★★★ 5/5

Google

Great service, efficient, happy to answer any question and provided all details to us. Special shout out to Conor, very professional and helped us every step of the way. 5/5 stars, would recommend!

Euan · 15 April 2026

★★★★★ 1/5

Trustpilot

Never rent from these people

Rented a 1 bed in Westgate House from Life Residential for a year. Expensive - £1700pcm, especially given the experience of living under them. I cannot begin to tell you how unprofessional their whole team was. We had Life Residential estate agents unlocking our front door at 5pm on a weekday to show prospective tenants our flat when we were midway through our tenancy. This happened twice. Issues were almost never fixed, we had 5 property managers in a 1 year tenancy, none of whom responded to emails or were ever available when you phoned the office. Life Residential refuses to ever give us our landlord's details, which is literally illegal. We almost lost our new flat to move into because our property manager never responded to the referencing company. When they did they said my wife never lived with me even though she was literally on the tenancy. We paid for a deep clean when we moved out and Life still tried to charge us £120 cleaning fee. 2 weeks after our tenancy ends and we are still chasing for our deposit, having to go to TDS to get it back.There were hidden charges in the rent - the heating and ventilation added another £100 a month to the rent which was not discussed. Pets were said to be allowed but then when we moved in we had to pay a 'licence' to have them.We had severe issues in the property itself, including terrible plumbing, standing water, poor ventilation. Issues took months to fix or were just ignored, both through their online system and email/phone. The '24/7' concierge was never at the desk, we had parcels stolen and drunk homeless people walking around our hallways and trying to break into our front door because the 'secure fob' doors were broken more often than working. We had to call the police several times for this. The gym in the basement flooded with sewage water (as well as some people's flats) and also was out of order many times. Run a mile.

Alfie · 4 December 2024

★★★★★ 5/5

Trustpilot

Luca Safari was completing our yearly…

Luca Safari was completing our yearly inspection. He was polite, respectful, and appeared to genuinely care about any concerns we had in relation to the flat.

Raeanne · 29 May 2026

★★★★★ 5/5

Google

We recently changed our property agent to Residential Life and were glad that we did! Ifrahim was extremely helpful and professional. We really felt like he really put client's interest first - he and his team are very efficient and get things done very quickly aiming to minimise the void/empty period between tenants which we really appreciate. The team is very experienced especially Ifrahim giving very helpful advice to us (especially we are outside the UK) regarding the property market in the UK/compliance & regulation requirements etc. Onboarding and getting the documentations done was also easy and quick as they provide all the information we need to make decision and register with various entities easy. Most important of all - they helped us got a great quality tenant within a short space of time and get all the small fixtures done within a week's time which is really impressive. All in all my experience with Life Residential has been very positive. Their efficiency and professionalism are excellent and they are very responsive with our questions and requests.

Joey · 11 November 2024

★★★★★ 5/5

Google

I can't thank Jonathan enough for his incredible support in helping me find my new flat! From the very start, he took the time to listen to my requirements and understand my budget. Jonathan managed to find me a beautiful flat that ticked all the boxes. His expertise and friendly demeanor made what could have been an overwhelming process feel calm and manageable. I truly appreciate all his hard work and dedication. Highly recommend Jonathan to anyone looking for a new place!

Mandeep · 11 November 2024

★★★★★ 5/5

Google

Finding the right apartment as per your requirements in London can be quite a challenging task and house hunt was a pretty difficult project until I reached out to Thomas Rickard from Life Residential. Tom was extremely professional, quick to respond, very friendly and made the entire process absolutely seamless. He goes for the extra mile and provide with support beyond her duties. Definitely trusting Tom and Life Residential for future and recommending to friends and family Thanks Tom, well done!

Raffaele · 11 November 2024