Trusted Agent profile · London
★★★★★
1,859 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,859 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLeaking Shower Tap Issue - Resolved
We had an issue with our shower tap, which was leaking. I called Sergi of the property management team, and he dealt with the issue accordingly. The contractor arrived on time and resolved the issue quickly. Thanks so much, Sergi.
Hi Arturo, thank you for your feedback on Sergi!
5/5
TrustpilotHighly appreciated!
Kalidass provides professional level of services to manage our apartment. He helped us a lot to solve our apartment repairing and inspection issue that really ease our effort to manage them. Highly appreciate and loads of thanks for his help!
1/5
GoogleWorst real estate agency ever. Ages to release deposits. They take ages to fix issues with the flat as well as try to charge you for everything upon leaving. Even normal wear and tear. Won’t recommend them to my worst enemy.
Hi Bob, sorry to hear this, that's not what we want. We'd like to investigate this, however due to the lack of the information, we need clarification in order to first confirm this is not an ingenuine experience. Please would you therefore send more details of your experience to info@liferesidential.co.uk so we can look further into this. Many thanks.
4/5
TrustpilotInspection of Renting Flat
Ms. Nemeth has not only carried out her coordination work in property management consistently in high standards, but also showing herself a professional inspector when checking the renting flat condition within the agreed timeframe.Life Residential should be proud of having this superb staff!
5/5
TrustpilotShruti Shrungapure .…
Shruti Shrungapure has recently taken over my account. She is simply amazing at her job and i feel goes that extra mile to make sure i receive all the help i need. She is prompt and articulate, the best account manager i have had by far. Give this lady a HUGE pat on the back, she is a godsend.Many thanks. Pauline
5/5
Trustpilotmelody has been very helpful in getting…
melody has been very helpful in getting new agreement done.she also provided me with future rental market information which helped me a lot in deciding.i really appreciate all the work she has done and hopefully will be doing in future.
1/5
TrustpilotI have lived in a Life residential building
I have lived in a Life residential property and they have been awful in trying to get the most amount of rent out of me as possible to leaving me without a shower for 7 days and a toilet for 24 hours.
5/5
TrustpilotDiligent, informative and responsive agent
- Diligent, informative and responsive- proactive, multiple phone calls with overseas landlord - market savvy (Special thanks to senior property manager Maquel Thomas for the help)
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotMy Sincere Thanks To Claudia Nicholls…
My property manager Ms Claudia Nicholls helps me a lot in settling my family in the apartment. She keeps on working and updating me the progress of the outstanding issues and tries every possible way to solve my problem. I feel great to have Claudia as my property manager and sincerely thank her for the good work done!
5/5
TrustpilotMy Sincere Thanks To Claudia Nicholls…
My property manager Ms Claudia Nicholls helps me a lot in settling my family in the apartment. She keeps on working and updating me the progress of the outstanding issues and tries every possible way to solve my problem. I feel great to have Claudia as my property manager and sincerely thank her for the good work done!
5/5
TrustpilotBeki Smith is helpful
Beki Smith is helpful, proactive and advising well to complete tenancy agreement renewal for my property.
5/5
Googlenicola soper was very good at handling the tenants who broke the hob accidentally. thanks nicola regards shailesh katira
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotGood Customer Service
Mandii of Life Residential was nice and responded my email on timely manner. Finally, I got the refund of parking deposit.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleGreat service, cheers guys.
Dear Summer, Thank you for leaving a wonderful 5 star Google review. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotNicola sorted the problem with the…
Nicola sorted the problem with the cooker hood in my apartment quickly and efficiently corresponding with the contractor, tenant and myself.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotI connected with Stephen and Claudio
I connected with Stephen and Claudio. They helped me to set up everything for me in the new place and it was pretty smooth.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleI've really been impressed by the professionality and kindness of Life Residential team that assisted me in my real estate in London. Always at disposal, always quickly in answering my questions and very professional in their behaviour. Thanks again. Lorenzo Ferrrais
Hi Lorenzo, thanks for your feedback. That's great to hear, we're so pleased our Canary Wharf branch was able to assist quickly and professionally when dealing with your real estate.
5/5
TrustpilotI have been working with Melody…
I have been working with Melody Kassebaum and she is always informative and helpful. I have trust she will deliver for me.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotDimple Gopal is professional and…
Dimple Gopal is professional and communicative, she is always ready to help and solve problems quickly.
5/5
TrustpilotGood service continues
Pleased to be able to report that our agents, Life Residential, are still on top of matters during these turbulent times. Great service and support still available - plus a special mention for our property manager, Beki Watkins.
Hi Mr Ramadan and Miss Kelly, thank you for your feedback, it's very valuable to us during these tough times. We're sure Beki will be pleased to know she's doing a great job.
4/5
TrustpilotVery well managed
The last tenants had left my flat in a very bad state and I needed to do quite a bit of refurbishment for the new tenants. Rosita managed this process very well, sending me quotes and getting the work done in a timely manner.
5/5
TrustpilotProperty Management by Maham on behalf of Life Residential
I have been really impressed with the property manager Maham , who has been looking after my property . She has been really efficient and i rate her services 5 star.Life residential ensure you look after her .
5/5
TrustpilotVery Supportive Property Manager
Life has dedicated property managers who is able to help you. Great thanks for Thomas Chan who takes the ownership very much. He was my property manager only for a short period, but when I contact him for the deposit refund, he always be kind, patient and supportive. He took actions vey quickly to help tenants!
5/5
GoogleLife residential is a corporate and successful agency. Amy took care of me when I first went and helped me through the whole process. She is really caring, professional and knows her job. Thank you for helping me with my first house rental in London. I would definitely recommend.
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Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
