Trusted Agent profile · London
★★★★★
1,859 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,859 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad an amazing experience with Johnathan at Life Residential. I would highly recommend him…
Dear Iffhra, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGood estate agent
Good estate agent, the property managers were all very helpful!
Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
GoogleExcellent team,very friendly and good communications at every stage. Conor was outstanding.
5/5
GoogleCannot recommend more on the services provided. Matthew Harkin from the Letting Department is an asset to the organisation.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had great experience with Zoe inspecting the house. She has been very helpful and shared good insights
Dear Katerina, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotTimely response to the issues
A quick and appropriate response after an issue was reported. Thank you so much Darcey Nicholls (property manager ).
5/5
TrustpilotGood at finding good tenants quickly
We let out a good number of flats through Life and have just been taken safely through a period of multiple renewals with no significant voids - these guys are great at finding good tenants quickly and keeping us well informed at every stage of the process. Generally excellent service on sales/management side.
Hi Thomas, it's great to hear that you would rate our service as excellent. We're glad we have been able to help you find good tenants for your properties and always keep you in the loop. Thanks very much for your feedback, we really appreciate it 😊
5/5
GoogleRecommended. Henry is such a helpful agent.
4/5
TrustpilotWas poor but now a great service
Was really disappointed with our first property manager Thomas, but now we have the loveliest property manager Leilani who is very efficient and communicative. She is very competent at her job and has gone above and beyond to ensure issues are resolved in a timely manner and with the sound solutions.
5/5
TrustpilotEverything was well
Everything was well, neatly and quickly
5/5
TrustpilotGood service
I communicated with Nick from life residential throughout my tenancy at canary wharf. From the very start, he was very professional and swift to answer any query/problem. In multiple occasions he solved some problems with my minimal involvement. I wish him & life residential all the best.
5/5
TrustpilotLauren gets it done
In these challenging times Lauren did an excellent job in renewing our rental agreement with our existing tenant. This was handled with her usual efficiency and professionalism in respect of both parties. There's never any need to chase Lauren she keeps you on the ball.
Hi, thank you so much for your feedback!
5/5
GoogleGood experience with Jonathan at Life Residential, I would highly recommend 👍 …
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jonathan. Please do not hesitate to contact us again. Kind regards, Negin, Customer Relations Team
5/5
Googleamazing experience with Jonathan at Life Residential , i would highly recommend him
Dear Yetunde, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotPooja Pandya - great agent!
Pooja helped through our contract renewal process, she was so quick in liaising with the landlords and coming back to us and generally made the process so smooth. Definitely the best agent we have worked with!
5/5
GoogleNicola was super helpful in arranging some fixes in my apartment
5/5
TrustpilotAbby Gooptu in the Renewal Department got me everything I wanted and more.
Renewal of the rental contract with my tenant was seamless. Abby explained the position, I approved a rise in the rent and she got me more than I asked. Can’t ask for more than that!
5/5
TrustpilotKind, responsive, helpful
I’ve been in contact with multiple people from the company, with the main one being Claudio. I’ve been renting for a few months now and they have been nothing but extremely kind, responsive and useful. They always respond within the day and it’s very easy to reach them and work with them.
5/5
GoogleHad an excellent experience with Payge from Life Resedential. Was very professional and knowledgeable.
Dear Rory, Thank you for taking the time to leave a wonderful 5 star Google review. Payge will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
4/5
TrustpilotGreat client care
I've had the pleasure to work mostly with Nick from LR. He did a fantastic job at making sure the flat was taken care of, and my requests were looked after by the right teams. The support was prompt, whether it was from him, or the teams called in to provide the right support. On top of that, he was a great link between myself and the landlord!
5/5
TrustpilotThanks to Lorrell Fowlin
Getting the deposit refund involves lots of communication and paperwork but Lorrell did follow up and monitor the whole process closely. She did a good job in helping me to go through the process, million thanks!
5/5
GoogleAiste and Monika at LiFE Residential were really professional and diligent at helping us find a place to live for our growing family and making the move to the property a positive one. One of the more human and caring estate agents I've dealt with in London!
Hi John, thank you for your feedback on Aiste and Monika. We're really glad that you've had a positive experience. It's great that you view us as human and caring - it's very important to us that we understand our clients' needs and accordingly, take care of our clients. Enjoy your new home.
5/5
TrustpilotSzilvia Nemeth
Szilvia Nemeth, our property manager has been handling the tenancy of our apartment for the last couple of years or so. She is professional, timely in her communication and handles various issues relating to the tenancy with efficiency and speed. We are very pleased with her professional performance.
Hi Voon Kar, thank you for your review on Szilvia and the service she provides managing your apartment. We're pleased to hear that you are satisfied with her performance and we hope that you continue to enjoy letting and having your property managed by LiFE.
4/5
TrustpilotFast response, helpful staff
Generally very fast response, helpful advice and pretty quick to get issues sorted. Always polite and professional and usually get a response on the same day of issues being raised.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
