Trusted Agent profile · London
★★★★★
1,859 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,859 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Google. Super easy-going and nice people !! It was very easy and fun to rent and move in. Thank you
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotGreat job by Abby
Great job by Abby - Renewal Department! Consistent delivery of high quality service!
Dear Ned, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotProperty Manager review
Mandii Aujeley dealt swiftly and efficiently with a flooding problem at one of our properties. She kept us updated throughout and resolved all issues (and there were many!) in a calm professional manner.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotSupport we get to reach to landlord
The response time, the intend, transparency, communication style, result were all good from Claudio and the team. Thanks for your support and help
5/5
Trustpilothigh standard service
Inna and Cliff have been very helpful and always willing to explain and find more details if there is question in my mind. I feel them and life residential trusty worthy and would like to recommend them and the company to all my friends and families if there is a need.
Hi there, thank you for your feedback on Inna and Cliff - two excellent members of staff. We're really pleased to hear that you feel like you can trust us - this should be the way with agents although is not always the case. We want the best for our clients and are glad to hear that you have experienced a good service. All the best!
5/5
GoogleI have rent with this agent, and the property manager Rebecka Hegardt for the apartment I rent was really helpful! She is always quick and clear reply to my calls and emails. Any enquiries with her could always be solved fast and professional. She has been really helpful to me.
Hi Yi, thank you for your feedback! We're glad Rebecka is always on hand to help!
4/5
TrustpilotVery good experience
Very good experience, handles queries efficiently and keeps me updated with regards to the tenancy. The only reason I give 4 stars is that it would have been better if I was contacted about how the tenants were getting on after they moved in, rather than myself having to chase for this info.
Hi Mat, thank you for your feedback. We shall take on your suggestions, many thanks.
5/5
TrustpilotAlways prompt responses
Always prompt responses Good professional service Carry out instructions in timely manner Certainly would recommend
Dear Mohan, Thank you for taking the time to leave a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAbby from tenancy renewal department is…
Abby from tenancy renewal department is really responsive and helpful.
Dear Laura, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotExcellent service in the renewal of a…
Excellent service by Life and Abby Goopta in the renewal of my tenancy agreement
Dear Nigel, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
GoogleFarwa’s professionalism and attention to detail was impressive, highly recommend her and Life Residential’s services
Dear K.S., Thank you for your kind comments regarding the Farwa’s team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Negin, Customer Relations Team
5/5
GoogleI had such a good experience with Jonathan at Life Residential. I would highly recommend
Dear Shanneka, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
Trustpilot5 starts to Abby Gooptu
5 starts to Abby Gooptu, she has been very kind and helpful
Dear Sonia, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleGreat professional team. Have good properties on the market at decent prices! enjoyed working with them during my recent purchase. Thanks, guys!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
2/5
TrustpilotDisappointing
The student rental flat had repairs required and it took some months for these to be attended to. At the end of the contract despite a very very thorough clean involving an army of friends and family, the company insisted on taking money out of deposits held to pay for a totally unnecessary professional deep clean.
5/5
GoogleIt is a pleasure cooperating with Savannah Chan from Life Residential! Whenever ask for help you get a prompt respond and efficient service, also she is very diligent in her work and every time the issues are solved or not she makes sure to send a feedback. Really impressed by her work.
Hi Nad, thank you for your feedback. Well done, Savannah!
5/5
TrustpilotI have used Life Residential to Find a…
I have used Life Residential to Find a flat to rent, Their service is highly recommended, They take care of everything. Personal experience with Claudio my Flat manager, He is very helpful and quick responder as well. He always tries to find a way to help and he doesn’t mind sending tutorials if I have a problem with any of the devices.I would give Life Residential and Claudio 5 stars.
4/5
GoogleMarie was really professional when helping me to go through the renting process. would recommend my friend to use LIFE in the future！
5/5
TrustpilotAbby did a great job
Abby did a great job - very responsive
Dear Tom, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotWashing machine issue
Had a draining issue with the washing machine.Rosita Kausiute helped us greatly in finding a quick and efficient solution to this problem. Her responsiveness was great, as well as her detailed answers.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
GoogleThanks for Zoe’s timely help! As the property manager, she responded timely and assisted in the flat maintenance as soon as possible. So reliable!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleWe are very happy with our current flat manager Andreia. We had recently an issue with heating unit servicing. She responded quickly to my request. She was extremely helpful and kept me updated on the progress. She arranged everything by herself so the issue was solved within two days.
Hi Małgorzata, thank you for your feedback on Andreia. It's great to hear your issue was resolved efficiently.
5/5
GoogleLife Residential team particularly their Ms Brogan Dawes helped me a lot in the completion and handover process for my unit at Maine Tower. She responded promptly even during the lockdown period of the Covid-19 and gave good advice on matters related to the property.
Hi Philip, thank you for your feedback on Brogan, we're really pleased to hear it!
5/5
TrustpilotThe renewal process was made very easy …
The renewal process was made very easy with the help of the renewals team who followed up with the tenant, kept me informed and sorted all of the paperwork. I was really pleased with the excellent service I received and it was a relief not to have to worry about it all. Thank you.
Thank you for your feedback Natascha ven den Bergh. We are so pleased that our renewals team made the process easy for you - that's just what we want! We are glad we managed to take the stress off of you too. Thanks again for your comments - we really appreciate your time 😊
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
