Trusted Agent profile · London
★★★★★
1,859 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,859 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotChanelle dealt with the tenant renewal…
Chanelle dealt with the tenant renewal with great professionalism and the result was the whole issue was handled very well.
Dear Ian, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotDoesn't Return Your Deposit
Life residential doesn't return deposit. It took long months to agree on deductions and even after all was agreed they didn't return the entire amount and manager stopped responding to emails or phone calls.
Hi Tatsiana, Thank you for raising this to our attention, I understand that there was an error with the payment and I can confirm that this has now been rectified. A manager has also been in touch with you directly to provide an update. Thank you for your patience, and we are sorry for any inconvenience caused.
5/5
GoogleHad a seamless and easy experience working with Tom. Thanks!
Dear Nick, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotContract renewal process
Abi Shanks has been very helpful during our recent contract renewal process, she’s answering swiftly to our emails and she’s there whenever her help is needed.
1/5
GoogleThey told me to meet to view flats..nobody called back...they wasted my time and many inconveniences...they are not professionals...
Dear Ozlem, I am sorry to read your 1 star review comments and have passed them to our Senior Manager in the office to review with the team. We will then be in contact with you to discuss further. Kind regards, Katie, Customer Relations
1/5
TrustpilotDreadful customer experience
Dreadful customer experience - unhelpful, unprofessional & rude.
Dear zoe, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Katie, Customer Relations
5/5
TrustpilotRosita has been our property manager…
Rosita has been our property manager twice now and both times has very quickly responded to any issue we have had with our flat. 5/5 service!
5/5
TrustpilotI would like to thank Claudia Nicholls…
I would like to thank Claudia Nicholls for the excellent assistance provided. Claudia is always very attentive, super helpful and responds quickly. She is a great asset to the company!
5/5
GoogleSmooth and professional viewing and move in experience with Jon Pearson
Dear Chris, Thank you for taking the time to leave a wonderful 5 star Google review. Jon will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotThe Life Residential team was very professional
The Life Residential team was very professional in managing my apartment rental from end to end perspective. Service was fast and person in charge was very responsive. TQ Christina Luntraru for the great service. :)
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotAbby Gooptu of the Renewal department…
Abby Gooptu of the Renewal department has been extremely efficient in carrying out the Renewal process-very impressed!
Dear Roxy, Thank you for leaving a 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotMarta was very helpful and considerate
Marta was very helpful and considerate; happy to recommend her!
Thanks for your feedback DeeJay - it's lovely to hear that you would recommend Marta's service! We will pass on your kind words, thanks again 😊
5/5
TrustpilotGreat to work with Abby to renew…
Great to work with Abby to renew tenancy. He had extreme patience keeping me updated with various issues - back and forth with tenant - to eventually arrive at a satisfactory result. Nothing was too much trouble. I cannot praise him highly enough, and wish him every success for the future.Date of experience: February 2024
5/5
TrustpilotExcellent service
After we rented a place via LiFE Residential, the company assigned a property manager to handle our tenancy. Christopher, our property manager is very responsible and helpful. On the day we moved in, we found that the water meter of our new home keeps spinning even all the valves were closed. Christopher immediately arranged an engineer to check and followed up on our case in a timely manner! We were so grateful to have Christopher as our property manager who has been very helpful and responsive. Excellent service!
4/5
TrustpilotVery pleased with the service provided…
Very pleased with the service provided by Abby Gooptu from the Renewal Dept. She is attentive, helpful and quick.
Dear Patchariya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotNot recommended
Place and Sales is nice but the on going management is terrible. Slow and no updates you need to chase them up constantly for anything.
5/5
TrustpilotI would recommend Emma ODonoghue as…
I would recommend Emma ODonoghue as property manager as she was very supportive and efficient during our tenancy period with life residential, a big THANKS!
5/5
TrustpilotReally helpful and great service
Dear Kez, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
5/5
TrustpilotThanks to our new Property manager Esmee Farrugia
Thanks to our new Property manager Esmee Farrugia for her prompt assistance during interaction with contractors and land lord. Esmee helped solve problems that had been going on for months. Esmee helped clear up all the questions and accompanied us until the final solution. Many thanks to your team and Esmee individually for their professionalism and responsiveness.
5/5
GoogleVery good experience. Payge showed me a nice property and was quick to respond to all my questions.
Dear Cameron, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Canary Wharf office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
GoogleOverall fantastic experience with Jonathan at Life and very grateful for his support. Would absolutely recommend! Thanks again
Dear Jay, We really appreciate you taking the time to leave such lovely comments about Jonathan. They will be so pleased to read your 5 star review and wish you all the best with your onward move. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat support
Great support from ABBy - swift responses to all my queries
Dear Milagros, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie
1/5
TrustpilotRelentless bombarding us with their…
Relentless bombarding us with their leaflets put through out letterbox, like almost trying to harass us into selling or renting though them. Its getting annoying, we get literally piles of crap from estate agents including Life Residential and we're sick of it.
Hi Robert, thank you for your feedback. We're sorry you're unhappy to receive our marketing material. If you would like to contact info@liferesidential.co.uk with your property address, we will do our best to exclude you from any further marketing. Thank you.
5/5
GoogleFern was wonderful - so friendly, patient, helpful and efficient, nothing was too much trouble.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
