Trusted Agent profile · London
★★★★★
1,860 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,860 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe are highly satisfied with the service provided by Payge, she was very responsive and made sure to keep me in the loop
Dear Elisa, Thank you for taking the time to leave a wonderful 5 star Google review. Payge will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
GoogleHad an excellent experience with our agent Jonathan Pearson. Navigating us through the intricacies of renting and managing our expectations effectively. Would recommend.
Dear Mafia Vito, We really appreciate you taking the time to leave such lovely comments about Jonathan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotProperty manger Melody Kassebaum
Melody Kassebaum has always been very professional and handled any issues I have had with professionalismAnd in an timely manor
Dear Mark, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotProperty Manager Arjin Dogan.
My new property manager is Arjin Dogan.Arjin DOGAN is very pleasant, sincere, honest and reliable in cooperating.
Thank you for your kind comments regarding Arjin and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
4/5
TrustpilotGood repair management though with delays and having to follow up
While it is good that the recent repair was managed, the delay by the person in charge of it meant that we were without a washing machine over the Christmas period for 5 weeks. The person in charge of repairs organised a repair to be done for our washing machine on the 20th of January; the machine had broken on Thursday the 16th of December. We had notified the person on the 17th but they said there was no time to send someone on a Friday and then on the 20th of December, the person said they will only deal with this after the new year (instead, for example, scheduling an engineer to come before Christmas or in the first week of January). We had to then follow up with the person on the 3rd of January and an engineer only came on the 7th of January to take a picture of the needed parts. Due to a two week delay in getting the parts, an engineer repaired the machine only on the 20th of January. While we appreciate there are delays due to getting the landlord's approval and delays in supply chains, an improved experience for us would have occurred without the delays on the part of the facilities person and without us having to follow up. This has also been typical over the past months for other repairs. It is important to note, however, that the facilities person has generally managed to address our requests.
5/5
Google5 star treatment from Jonathan , thank you for your help at life residential .. I highly recommend using him :)
Dear Shalisa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleHad a great experience with Farwa, she was very helpful and transparent and made the whole buying process so much easier!
Dear Adam, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
GoogleGreat and professional service delivered by Payge. She supported us throughout the entire property move-in process. We are grateful for her assistance 🙏 …
Dear Peng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleMolly & James have been an excellent help pushing a purchase through, providing great updates and organising each party to deliver promptly. Thoroughly recommended
Dear Reece, Thank you for taking the time to leave a wonderful 5 star Google review. Molly and James will be thrilled to read your kind comments. Kind regards, Negin, Customer Relations Team
4/5
TrustpilotHayley is very efficient and always…
Hayley is very efficient and always responds to my queries.
5/5
TrustpilotRosita - 5/5 Deposit return
Rosita was very helpful, always prompt at replying and even responding out of her working hours on occasion. Very happy with her handling of our deposit return.
5/5
GoogleThey are one of the few professional estate agents I ever worked with to rent a flat. Sales are straightforward - no playing games or lying. Support is responsive.
5/5
TrustpilotI want to commend my property agent for their prompt responses and effective actions.
I want to commend my property agent for their prompt responses and effective actions. They provide excellent service and professional dedication.
Dear Anita, Thank you for taking the time to leave a wonderful 5* review. Our team will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
GoogleIt has been a pleasure to deal with Matthew in lettings. Having dealt with a lot of stereotypical estate agents recently, he has been a breath of fresh air; highly professional, honest and courteous. He responds rapidly to emails or calls and answers questions in detail. I would recommend without hesitation.
Hi Charles, thank you for your feedback. We're really pleased to hear your comment on Matthew's service.
5/5
TrustpilotGreat experience
Throughout the year I've felt pretty good, and my Property Manager Shruti Shrungarpure is always there to help me solve problems and keep contact with us.
4/5
TrustpilotMandii Aujeley - life residential.
Mandii Aujeley specifically has been a wonderful property manager. She is quick to respond to queries and repair issues and operates with integrity. Thank you Mandii!
5/5
TrustpilotRecommendation for exceptional property management
I've been extremely pleased with the prompt service provided by Hyaley Bellfield. She has been consistently responsive, professional, and attentive to any concerns or issues that arise. Her proactive approach to property management has made my experience as a tenant smooth and stress-free. I highly recommend her services to anyone in need of reliable property management.
5/5
TrustpilotProblem solving
Life Residential manage our property very efficiently. They answer the phone and respond to emails promptly. A special mention for Rebecca Cannon in the Acton office - she really goes out of her way to resolve problems, liaising between landlord and tenant and ensuring that everything to do with the tenancy goes smoothly and satisfactorily for everyone concerned.
5/5
GoogleI had Harry Free as my agent, he was excellent through out the process. I would recommend him to anyone.
Dear Jonny, Thank you for taking the time to leave a wonderful 5 star Google review. Harry will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotVery good tendency renewal process
Very good tendency renewal process. Very good communication from Pooja throughout. Thanks!
Hi Chris, we're so pleased that you think our service is faultless - that means a lot! We're glad we were able to help you find a new tenant quickly at a good rate for you. Thanks for your feedback.
5/5
GoogleMy experience with life residential has been excellent. I got in contact looking for a 1 bed flat, gave my criteria and was given great results. Beatrice helped with everything along the way and was easy to contact throughout the process. She was very professional and friendly! The team have made the difficult renting experience much easier.
Hi Hannah, thank you for your feedback!
1/5
GoogleTerrible company. Scammers. Don’t recommend. They lure you into viewing a wrong flat, piling up viewers at the same time creating a sense of busy market.
5/5
GoogleLucy was very helpful, friendly, and responsive - she secured us an amazing property. Give her a call if you want a smooth experience from start to finish!
4/5
TrustpilotAn excellent account manager
I would like to commend Nicole who stepped into the breach when my Account Manager left. She was prompt and efficient and quickly set right a situation which would otherwise have annoyed a non-defaulting landlord. Obviously a person of significant experience and skillset put to good use even though she was only covering duty for the actual replacement manager.
Dear Ms E Lim, thank you very much for taking your time to let us know how we're doing. It is good to hear that Nicole managed to assist you and solve your issue with the positive outcome. Please do not hesitate to get in touch if there's anything else we can help you with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
