Life Residential London reviews

★★★★★ 1/5

Trustpilot

AWFUL COMPANY. Lazy and greedy staff who do not care at all about tenants.

My partner moved into his apartment last year. Since his move in date the oven has not worked, which was mentioned at the very start. His lease ends in 2 weeks and they STILL have not repaired the oven. It hasn't worked for his entire tenancy... I mean really shocking stuff.Furthermore, both bathrooms have leaks that have not been repaired, the sink broke and numerous lightbulbs do not work. These issues were alerted to Darcey Nicholls (most useless and awful property manager) months ago and several are still yet to be resolved.We went to Darcey Nicholls first, who spent months wasting our time and efforts (completely and utterly useless and at this point I think she knows she's taking advantage of people). She then after months told us to tell everything to her manager Melody, who has yet to respond to any complaints. Now we have some random woman named Becca also asking us to repeat all of our issues AGAIN. So disrespectful considering we both spent so much time preparing all evidence clearly and sending it all MONTHS AGO (if not at the very start of the tenancy!!!!)I mean these people are truly lazy, cruel and greedy and this is the worst agency I have ever experienced. We have asked for compensation, now to 3 different team members. We can tell they are trying to waste our time until we give up, but it's not happening. What a horrid company.Darcey Nicholls you are a nasty piece of work.

Solenne · 5 October 2022

★★★★★ 5/5

Trustpilot

Ilinca has been extremely helpful and…

Ilinca has been extremely helpful and supportive with all of my requests and concerns. She was highly competent and assisted with urgent matters very quickly. I really appreciate the great work! Thank you!

Maria · 22 August 2022

★★★★★ 5/5

Trustpilot

Szilvia Nemeth is an excellent property…

Szilvia Nemeth is an excellent property manager.She is prompt, diligent and very helpful.Thank youSzilivia

Sudarshan · 23 February 2024

★★★★★ 5/5

Trustpilot

Really pleasant!

We had a recent property inspection conducted by Szilvia Nemeth, which was a really pleasant experience. Szilvia noted any concerns that we had. She was warm and accommodating, while meticulously recording the details. She made sure that the inspection was completed as quickly as possible, and tried to minimise any interruption to my day, as I was also working from home. Thank you.

Asha · 1 February 2024

★★★★★ 5/5

Trustpilot

Abby | Renewal dept | Life Residential…

Abby Gooptu's from renewals department experienced assistance made our renewal process seamless.Thank you Abby :)

Sanchali · 31 January 2024

★★★★★ 1/5

Trustpilot

Terrible Agency

Terrible Agency ! Stay Away at all costs! I have encountered two major problems;1) October 2021, we realized the heating unit is not working. Although I explicitly pointed out that I have a 1 year old son at home they were very late in sorting the problem and it took more than 2 months to solve it 2) They influenced the landlord to increase the rent by %40 and did not leave me an option to leave. Upon our check out, although the apartment was deep cleaned they stated that they will deduct a cleaning fee of £340 (which is currently in dispute)3) Finally, its been 3 weeks for my deposit to be returned back to me These people are late with responses, do not have empathy and leaves very taste. Never again

Cagri · 21 September 2022

★★★★★ 5/5

Trustpilot

Helpful Property Manager - Shruti

I have been renting a property from Life residential for last 3 years. And during that time my property manager kept changing every 3-4 months without any information and resulting in delays in fixing maintenance issues. But recently Shruti Shrungarpure took over as property manager of the property i am living in. And since that day onwards she has been really proactive and clear in terms on getting the maintenance issues fixed. She also got my extension done due my personal circumstances despite the notice period served by the owner.

Guest · 20 September 2022

★★★★★ 5/5

Trustpilot

Had a great experience

Had a great experience looking for a property to rent with LiFE residential, more specifically with Guerschom. He was very quick to share of available properties and to arrange viewings - once we kickstarted the process for making an offer, he was very approachable and understanding when we changed our mind on conditions or when we asked clarifying questions. Thanks a lot, and keep it up!

Juliano · 23 November 2023

★★★★★ 1/5

Google

I made an enquiry on one of the apartments through one of the agents, Harry Free - he hanged up on me without saying anything nor picking the phone up. Worst service ever.

Chan · 14 December 2023

★★★★★ 5/5

Trustpilot

Five stars for the building manager Rosita

I've been suffering from flickering light issues since the moment I moved in. Ironically, my original property manager said after move in the bulb responsibility falls on to tenant even though it is clearly stated on the contract, additional section the bulbs should be replaced before move in. The problem hasn't been solve after 1 week. And when I tried to negotiate with them again received the message they are gonna to be out for around a week.Then I used online chat to complain and the customer service agent send my case to Rosita Kausiute, who took my problems seriously. She figured out and solve the light problem within half a week. During all correspondence she's so polite, caring and professional. She arranged the contractors as soon as possible and followed up for every step. I feel lucky to have her handle my problems.This 5 stars rate is just for Rosita, I'd really like to give 0 for the original property manager who did a terrible job and made me feel offensive.PS: If you have some maintenance problems urgently and are willing to pay the cost (not the appliance), here's the number for life residential maintenance team02086094644Very friendly and professional contractors.

FEI · 13 September 2022

★★★★★ 5/5

Google

Great experience with James from Life Residential, very responsive, helpful and friendly, on top of that knows the area very well. I would recommend speaking to them if you are looking to rent / buy / sell in this area.

C · 12 June 2023

★★★★★ 5/5

Google

My experience with Rob and the canary wharf team has been exceptional - they found a buyer very fast and the service from start to finish made it so much easier than I had feared it would be. Thank you.

Andrew · 12 June 2023

★★★★★ 5/5

Trustpilot

Sham has been very helpful with our…

Sham has been very helpful with our renewals, she is efficient and follows up. thank you

Marcelle · 18 September 2018

★★★★★ 5/5

Trustpilot

“ This review is specifically for…

“ This review is specifically for Shruti Shrungarpure’s handling of the tenant deposit release process. She was very clear in her communication and raised valid questions/concerns. She effectively communicated our concerns raised with the claims that the landlord made and managed the whole process very effectively. However, I think she is an exception than a norm especially when it comes to Life Residential who I think are out to fork out the maximum from tenants and do not really care in general about the tenants”

Anupam · 23 August 2022

★★★★★ 4/5

Trustpilot

Property Manager - life residential

Hi Shruti Thanks for your service and I really appreciate your support and difference which you bring while being my property manager . I must say for my property I had issues which were outstanding for more than a year and there were multiple property managers joining the company and leaving and no one was able to resolve it. With you joining the company recently and I can confidently say within a short span of time you were able to resolve all the issues. I want to say thank you again for your service and I really appreciate you have a great communication and negotiation skills which will help you to succeed in the near future .Good luck and wish you success in your life and career RegardsAsim

Asim · 22 August 2022

★★★★★ 5/5

Trustpilot

Nick Martin was excellent

Nick Martin was excellent as an agent for the renting out of my flat in Greenwich. Responsive, efficient got everything done extremely well. Very happy to have had him helping me with everything.

JF · 9 July 2022

★★★★★ 5/5

Trustpilot

Abi's support

Abi has been a great support during our renewal process she was helpful, patient and provide details and information on a accurate and timely manner Abi, many thanks for your great service

Dimitris · 20 August 2022

★★★★★ 5/5

Trustpilot

Jonathon (Life residential)

Firstly I would like to say thank you to Life Residential for my recent move.Jonathon, was really helpful from the on-set(viewing) and continued to be responsive and polite during the application process right to the point in which the tenancy was signed over.Top top service🤝

Akeem · 12 December 2022

★★★★★ 5/5

Trustpilot

Renewal department

Abby from the renewal department was very helpful and prompt in renewing my tenancy. She made it happen promptly and to a high standard

Zhaniya · 31 May 2024

★★★★★ 5/5

Google

I Had a pleasant experience dealing with Jonathan at life Residential, the service I received was above my expectations. Very good, I would Highly Recommend.

Matthew · 12 May 2024

★★★★★ 5/5

Google

Harry helped me rent a flat and was very knowledgeable and went above and beyond for me. Would recommend and would use again. 5 star.

Benjamin · 12 May 2024

★★★★★ 5/5

Trustpilot

contract renewal

From my perspective as Landlord Abby made the whole process seamless and very easy.

Sassie · 31 January 2024

★★★★★ 5/5

Google

A big thank you to my property manager Esmee, for her help in making my move in smooth and resolving other issues in a timely and efficient manner!

Alice · 13 March 2024

★★★★★ 5/5

Trustpilot

Contract Renewal

Pleae note that my comment relates specifically to the service offered by Abby Goptu for the renewal of the contract

Anita · 9 August 2024