Trusted Agent profile · London
★★★★★
1,860 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,860 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely terrible stressful experience! Don't use them!
This company is the absolute worst company I have ever dealt with. They are the reason real estate agents get a bad name and I have had nothing but terrible experiences dealing with them - read below.
5/5
TrustpilotThank you Yasmin
I had the pleasure of dealing with Yasmin Islam, She was kind, polite and extremely attentive and provided me with a quick service and sorted a maintenance issue with ease. Thank you Yasmin!
5/5
TrustpilotVery satisfied with my property manager Ashleigh
I recently got Ashleigh as my property manager and she has been nothing but helpful, quick and helpful responses. I had a property checkup today as requested by my landlord and she gave good insight and was reasonable when it came to assessing the state of the property. I could tell she genuinly cares about her clients and wants the best for both the tenant and the landlord.
1/5
TrustpilotPoor communication with both landlord…
Poor communication with both landlord and tenants.Monthly statements in a confusing format.Unauthorised repairs and services carried out
Dear Jocelyn, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
1/5
GoogleLiterally the worst agency experience EVER! The same as other people's comments, my DEPOSIT IS BEING HELD for 3 months now. No proper response and solution since end of January, when we officially moved out in December. Extremely unprofessional, avoid if possible.
Hi Casi Ta, thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. We would like to resolve this issue, but have been unable to locate your details on our systems. Please contact info@liferesidential.co.uk should you wish to discuss your reported issues further. Thank you
5/5
GoogleAbsolutely lovely work with Life Residential. Amy is one who found me my current apartment. She is absolutely helpful and very responsive. Definitely a great experience!
5/5
TrustpilotEfficient negotiator .
Geri Georgieva is a very efficient and polite negotiator .We are extremely satisfied with the service received by us.
Dear Chaand & Meenakshi, thank you very much for your kind review. Yes, Geri is one of a kind, isn't she? :) We're glad your satisfied with our service and we'll aim to continue exceeding your expectations.
5/5
TrustpilotCristina Luntraru has been our point of…
Cristina Luntraru has been our point of contact from pre-completion right through to completion and the successful letting out of our apartment. We have found her and the entire Life Residential team to be highly professional, competent and simply excellent. Thank you!
5/5
TrustpilotGreat communication and fast response…
Great communication and fast response to my queries, the full property management service is very convenient and hassle free, would recommend 100%
Dear Bob, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleSuch an incredible and memorable experience at Life Residential! All thanks to an insightful young man by the name of Jonathan. Would recommend to any and everyone!
Dear Vivienne, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleWe were shown around several properties by Anna U. She was patient, listened to our needs and requirements and was able to efficiently show us several relevant apartments. Highly recommended.
Dear Piri, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anna. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotKalidass was efficient
Kalidass was efficient, communicated well and got the job done. What more could you ask.
Hi Allan, thank you for your feedback - we're glad to hear that Kalidass got the job done efficiently!
5/5
TrustpilotAbby was extremely helpful and…
Abby was extremely helpful and efficient in helping to renew the tenancy agreement for my flat.
5/5
TrustpilotContract Renewal
We have been dealing with Life Residential for a number of years and haven’t experienced any problems. We have just completed our renewal which was handled by Abby for the renewal’s department. She made the whole process smooth and pleasant, conducting herself in a professional manner and negotiating on our behalf. Renewals can be very stressful but she helped us out throughout the process.
5/5
TrustpilotProperty Management Review - from landlord
Happy with the service from LiFE Residential. Special thanks to Kareena who is my property manager.
5/5
TrustpilotMiss Mai
Mr Kalidass Uvaraj is very friendly. He helped me a lot in solving my issues very positively and efficiently.
5/5
TrustpilotAbby Gooptu helped with the renewal…
Abby Gooptu helped with the renewal process. Eveything went really well. Thank you
1/5
TrustpilotSuch a rubbish company
Such a rubbish company. Reported water leak since we moved in from March. Now its June and no action taken at all.Reply lying that a senior manager are contacting us to fix the issue but actually no one contacting at all.
We’re sorry to hear that you have an outstanding maintenance issue at your property. I understand one of our Senior Property Managers has already been in touch and will be updating you on the progress. Unfortunately some repairs are out of our hands but we are doing our best to get this resolved for you as soon as possible.
5/5
TrustpilotSzilvia Nemeth
Szilvia Nemeth has been very professional and helpful in renew my my tenancy.
Hi W H Tan, thank you for your feedback on Szilvia.
5/5
GoogleHad a great experience with Jonathan at Life Residential. He helped to narrow down apartments based on our specific needs. Was transparent, helpful and easy to work with.
Dear Ayesha, We really appreciate you taking the time to leave such lovely comments about Jonathan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRosita has been tremendous help as…
Rosita has been tremendous help as property manager and responded to any queries, issues or doubts that I ever encounter with, promptly and professionally with proper and timely follow ups until my queries are resolved. She has been amazing throughout my tenancy.
3/5
TrustpilotLauren is very professional and…
Lauren is very professional and helpful. She is very efficient and responds to my emails very quickly.
Dear Patrick, man thanks for your kind feedback! We're glad to help. :)
5/5
GoogleThanks Kyle! Efficient, responsive and helpful. Highly recommended Agent!
Thank you Gary!
1/5
TrustpilotAWFUL COMPANY. Lazy and greedy staff who do not care at all about tenants.
My partner moved into his apartment last year. Since his move in date the oven has not worked, which was mentioned at the very start. His lease ends in 2 weeks and they STILL have not repaired the oven. It hasn't worked for his entire tenancy... I mean really shocking stuff.Furthermore, both bathrooms have leaks that have not been repaired, the sink broke and numerous lightbulbs do not work. These issues were alerted to Darcey Nicholls (most useless and awful property manager) months ago and several are still yet to be resolved.We went to Darcey Nicholls first, who spent months wasting our time and efforts (completely and utterly useless and at this point I think she knows she's taking advantage of people). She then after months told us to tell everything to her manager Melody, who has yet to respond to any complaints. Now we have some random woman named Becca also asking us to repeat all of our issues AGAIN. So disrespectful considering we both spent so much time preparing all evidence clearly and sending it all MONTHS AGO (if not at the very start of the tenancy!!!!)I mean these people are truly lazy, cruel and greedy and this is the worst agency I have ever experienced. We have asked for compensation, now to 3 different team members. We can tell they are trying to waste our time until we give up, but it's not happening. What a horrid company.Darcey Nicholls you are a nasty piece of work.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
