Trusted Agent profile · London
★★★★★
1,860 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,860 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty manager feedback
My property manager Kelvin Luk provides a very efficient service in managing my property issues. I would recommend this company to you because of him honestly.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleHarry and Scott are professional to assist me and my husband in getting a flat smoothly and promptly. They minimise the pain of getting a flat in such a competitive city.
Dear Sophia, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotThanks Hayley !
Thanks Hayley !! Didn’t enjoy my stay at my old property however Hayley was very helpful with the moving out process. Thank you!
5/5
TrustpilotLife Residential Andreia Mariano
Life Residential has managed our properties for five years. We are extremely happy with our property manager Andreia Mariano, who is outstanding. She always informs us quickly when there is a problem and resolves every issue to our complete satisfaction. As well as being very efficient, she is easy to talk to.In these trying times she continues to be available and is as reliable as ever.
Hi Pauline, thank you for your review. It is fantastic to hear how good a job Andreia is doing, even during unprecedented times like this. Thank you
5/5
TrustpilotHayley was really helpful in resolving…
Hayley was really helpful in resolving all my issues this afternoon . I found her very pleasant and understanding of my requirements.Thank you.
5/5
TrustpilotRE: Rent Renewal - Review
Very pleased with the service given by Abby , from Renewal Dept ! Really appreciated your advice, and your assistance in sorting out the rent renewal on our behalf, and so promptly ! With your guidance & help, we were able to lock the renewal period for nearly two years and been able to achieve the figure we wanted ! Thank you again !
5/5
TrustpilotAbby Gooptu proactive and efficient
Abby Gooptu was proactive, efficient and thoroughly professional as she negotiated and arranged renewal with our tenant. Thank you Abby!
5/5
GoogleWe started looking for places one month ago. Payge helped us get the place so quickly. She was nice, helpful and very professional. Great job!
Dear Ivy, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotDealing with Riley B as part of our end…
Dealing with Riley B as part of our end of tenancy proceedings was incredibly easy. She was a great help, and always quick on the comms.
Dear Matthew, Thank you for taking the time to leave a wonderful 5* review. Riley will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotTenancy Renewal
Tenancy Renewal - Abby Gooptu facilitated our tenancy renewal for an additional year in a smooth and efficient manner within a few days. Appreciate the professionalism and good communication.
Dear Miguel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleThank you very much for the service provided by Frankie Chong who followed up the water leakage issues in my apartment.
Dear Samuel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie.
1/5
TrustpilotAbsolutely appaling the way this agency…
Absolutely appaling the way this agency deals with tenants who have moved out and are waiting for their deposit to be released. Expect to wait over 12 weeks to get your deposit back. Their inability to conduct transparent communications between the tenant and landlord is abhorrent. Expect having to repeat yourself and send the same email over and over again. Also expect them to ignore your emails and not return your calls.
5/5
TrustpilotEmma is a superstar
Emma is a superstar. As is Cliff. Easy to work with and supportive team.
Hi, thank you so much for your invaluable feedback!
5/5
TrustpilotA very positive experience
Our Property Manager, Lauren Turner, has been extremely attentive and responsive to any queries we have. We very much appreciate working with them.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Katie
5/5
TrustpilotReally professional and helpful
Overall great experience! Thanks to Abby from the Renewal Department, my partner and I could quickly and easily renew our tenancy contract for another year.
5/5
TrustpilotMassive Thanks to Shruti Shrungarpure from Life Residential
I had been facing this chilling read issues since 2021. Others did help me however one of the property manager Shruti Shrungarpure from Life Residential has gone out her way to help and fix the issue. I'm really grateful to Life Residential and Shruti Shrungarpure for such a great support.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotSmooth renewal process
Special mention to Ms. Amrita Rathod, she made our rent renewal process very smooth and stress free. She patiently understood our requirement, suggested options and helped complete the renewal process.
Dear Chinmayy, Thank you for taking the time to leave a lovely review regarding Amrita. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAbby - Renewal Department
Abby was very thorough and responsible throughout the rental agreement renewal. Thanks for your help!
4/5
GoogleHarry and Fred were courteous and patient throughout the leasing process. Really happy with my experience with LIFE Residential
Hi Viraj, thank you for your feedback!
1/5
TrustpilotUnprofessional
When we moved in the apartment we had several issues with the washing machine, bed, chairs, toilet, floor tiles, fire alarm etc. Almost three months now half of the issues are still unsolved. Since we moved in, our agent and property manager no longer work with the agency. But the funniest part is that the landlady inspected the property and said she was aware of these issues long time ago (all were listed in check-in list), paid the money and nothing has been repaired/replaced?!? She is almost in the same position as we are. But, we have to pay the full rent. We have no words for this agency, which was respectful back days! Never again!
5/5
GoogleI can’t speak highly enough of James Swain, as my real estate agent. His professionalism, knowledge, honesty, integrity and ethics are very much appreciated and respected. He was kind enough to explain everything in a way that was easy to understand and the whole process was like having a friend on the “inside” that was guiding and working for you. I highly recommend his services to anyone looking to sell or buy a property in London.
5/5
TrustpilotStraightforward and hassle free
Straightforward and hassle free. Abby was prompt, courteous and was able to work out a good renewal option for my wife and I. Splendid job!
5/5
GoogleGreat service. Justina James has been very helpful with all issues we've had with our property.
Hi Lyudmil, thank you for your feedback on Justina, we're pleased to hear about this.
5/5
GoogleAlessio De Marco, our property manager at Life Residential has been very prompt and efficient in getting all the issues resolved at our place. it's just been a month since we moved in and he has managed to get all the requests actioned on in that short timeframe. He has been very professional and the best property manager we have come across so far.
Nimisha, thank you for the kind words, and thank you for commending Alessio on his hard work and efficiency.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
