Trusted Agent profile · London
★★★★★
1,860 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,860 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery professional agency. Quick and efficient thanks to Harry regarding settling in, and Eleanor for the maintenance. Would recommend.
Hi Hadrien, thank you for your feedback! Great to hear that Harry and Eleanor have been helpful to you in the move-in process.
5/5
GoogleChristopher Lazarides has been my property manager - he was very capable of arranging trustworthy contractors for my repairs.
Hi there, thank you for your feedback on Chris - glad to hear of it.
1/5
TrustpilotA company that ignores tenants and breaches contract
If you’re a tenant wanting unresponsive service and an agency that breaches contracts - this is the right place.
5/5
TrustpilotGood assistance provided for renewal.
Thanks Abby (Renewals Dept) for the great help in guiding the tenant and I through the actions needed.
5/5
TrustpilotClaudio is always super responsive
Claudio is always super responsive, helpful and friendly. Appreciate his help with maintenance issues and a smooth move-out so much!
5/5
TrustpilotAbby from Renewal Department has been…
Abby from Renewal Department has been very helpful in drafting and negotiation of contracts. She is very prompt and effective.
1/5
TrustpilotSCAMMERS
SCAMMERS! Had my flat all ready 5 weeks prior to move in date, only to be told within the last week of moving that I can’t move in and left without a place to live. They do not want to hold any responsibility, leaving me having to spend extra funds to find temporary accommodation. Do not use this agency or trust them all they want is your money!
5/5
TrustpilotTop notch customer service
Life Residential has been a blessing for us as tenants. They have a team of highly capable and professional agents like Tyron and Ashleigh, who have been terrific in helping us make our life comfortable by tending to our concerns promptly and effectively. They have been great at representing our needs to the landlord. It's reflective of the top quality customer service that this agency promises to offer.
1/5
TrustpilotTerrible agency for tenants
Terrible agency for tenants. Poor communication, organisation and customer service skills from the very first viewing. They refuse to fix anything and they are the worst management company I've come across - avoid.
Dear J I, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
GoogleUme’s professionalism and dedication made the process of buying our first home smooth and stress free, she truly went above and beyond to ensure we got the best deal, highly recommend her!
Dear Zainab, Thank you for your kind comments regarding the Ume team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExcellent service Heyley
Very happy with the Heyley's service, very helpful, very nice, assist immediately,and always impress me with her efficiency.Thank you Heyley Bellfield.
5/5
GoogleAppreciating the prompt response and help from Frankie Chong who followed up the maintenance and repair issues in my kitchen and bathroom.
Dear Suki, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Frankie. Please do not hesitate to contact us again. Kind regards, Katie
5/5
TrustpilotAbby - Renewal Department
Abby was very quick and efficient in helping me renew my contract and negotiate the terms with the landlord.Great service!
5/5
GoogleKalidass was extremely helpful and professionalism and also very patient, prompt to respond to any queries all throughout the process. I can’t thank him enough, I really recommend him and I wish him all the very best in his career.
5/5
GoogleJonathan Pearson has just been amazing. Really kind, accommodating, and strives his best to support you. A real legend!! Life Residential is lucky to have him :)
Dear Danah, Thank you for taking the time to leave a wonderful 5 star Google review. Jonathan will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
GoogleVery happy with their service! Everything was done as they promised and the whole process has been very smooth. Harry is super helpful and responsive, he is as great agent!
5/5
GoogleNicola was very efficient, professional and friendly in our recent dealing with her. She was always prepared to go the extra mile to help us. Many thanks Nicola! November 2022
5/5
GoogleJonathan Pearson was extremely professional, personable and genuinely wanted to help me find the perfect apartment for me. He took time to understand my needs and means and was able to very quickly find me the perfect place - thanks!!
5/5
GoogleI cannot recommend LifeResidential enough. I have used them both to rent and buy a flat and both experiences were great from start to finish. Particular thanks to James from Sales in CW who was always helpful, responsive and friendly.
5/5
TrustpilotRecent Experience
Property Manager Marcus Yu conveyed tenants' request for termination of tenancy 15 days earlier than agreement. He sincerely explained tenants' situation which is reasonably. I appreciate Marcus's communication skill close follow-ups.
Dear Steve, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotFast, reliable, collaborative
Abby from Renewal Department was extremely helpful, understanding, and very responsive. The whole process was fast, straightforward, and stress free thanks to Abby.
5/5
GoogleHad a wonderful experience with Jonathan. service! He was friendly, thorough in explanations and explaining all my options, found a property that ticked all my requirements, and always followed up promptly. Highly recommend!
Dear Nupur, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Canary Wharf office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRosita is exceptional at her job
Rosita is exceptional at her job! She’s a high striver with a positive and realistic approach to situations. Pleasure doing business with you, Rosita!
5/5
TrustpilotKatie was really friendly and nice
Katie was really friendly and nice, she is also very on it when it comes to maintenance problems
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
