Trusted Agent profile · London
★★★★★
1,860 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,860 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBrooke N was excellent and dealt with…
Brooke N was excellent and dealt with my case really efficiently and was extremely communicative through the whole thing. Definitely could have done with her throughout the rest of our tenancy!
Dear Oli, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAbby is great
Abby is great, she contacted me for lease renewal and within 2 days everything was sorted and the agreement signed. Super efficient services, thanks dear Abby!
5/5
GoogleIn the last five years, I've rented two properties through Life Residential, and I couldn't be happier. They live up to their name by addressing issues quickly, ensuring a hassle-free experience. Their communication is excellent, and the deposit return process is fast. Highly recommended!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotCristina was my property manager and…
Cristina was my property manager and she is really amazing. Supper attentive and going above and beyond to resolve anything quickly and effectively. 10/10
5/5
GoogleA very proffesional sales and followup team and we had a great experience dealing with them. They were superbly responsive, knowledgeable and helpful.
Dear Andrew, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotHad a faulty boiler
Had a faulty boiler. Becca was extremely helpful and efficient at managing the situation. Effective liaison between myself, landlord and contractors. Excellent colleague and property manager.
4/5
GoogleIfrahim has been extremely professional and competent while helping in my search for a flat in London, he is a skilled letting agentPositiveProfessionalism
Hi Anas, thank you for your kind review on our letting agent, Ifrahim!
4/5
TrustpilotAbby has been very helpful to liase…
Abby has been very helpful to liase with the tenant during tenancy contract renewal. We appreciated her prompt response and update of the market intelligence.
5/5
TrustpilotThomas Chan, Excellent Property Manager
My experience with Thomas Chan as property manager was outstanding. His level of service is of the highest standard for the below reasons:> Excellent communication skills> Effective and resourceful> Committed to be helpful> Well organized> An absolute gentleman> Replies back very soon, doesn't keep you waiting.Thank you, Thomas! You are the best property manager I've ever had.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotA big thanks to Ilinca
Ilinca has been very helpful and highly competent in managing my flat. As a property manager, she has demonstrated her professional knowledge, patience and efficiency in handling matters which required a lot of liaison work. Well done, Ilinca. Keep up the good work.
5/5
TrustpilotThank you Life Residential
I have recently moved on after a four year tenancy with Life Residential and would like to thank everybody I dealt with for their helpful and professional approach. My property manager throughout was Szilvia Nemeth, who was always quick to respond to any issue that came up, pleasant to deal with and made the whole process of leaving straightforward and far less stressful than it might have been. I recommend this agency.
5/5
GoogleMs. Karyn Kerrigan helped me to renew my current renting contract with the tenant. She is professional, polite and efficient, very smooth process. Thanks Karyn!
Hi Chi, thank you for your feedback! We're pleased Karyn was helpful in the renewal process of your property. Well done, Karyn!
5/5
GoogleI have had the pleasure of first working with Francesca who was super dedicated and honest in all her dealings with me. Alex and Abrar helped with the sale of my flat and have been responsive throughout. I would highly recommend their knowledge and experience in the area. Having used other agents in the past, Life Residential have been the best to work with and I wouldn’t hesitate to use their services again.
Hi Arthi, thank you for your feedback! We're so pleased Francesca, Alex & Abrar were able to provide you with their expertise! We're sure they'll be pleased to hear your recommendations!
5/5
TrustpilotGreat Renewal Contract Experience - Mr Kalidass
Our property is up for contract renewal and Mr Kalidass was handling our account. He was prompt in managing correspondences and managed to secure us a reasonable deal for the renewal. This was aided by Mr Colm as well. Many thanks to the Life Residential team.
5/5
TrustpilotI had an excellent experience with Life…
I had an excellent experience with Life Residential's tenancy agent. From the moment I inquired about a property to the day I moved in, their service was great. The agents are professional, responsive, and ensure a smooth transition for you. Any questions or concerns I had were addressed promptly, making the whole process stress-free. I highly recommend Life Residential to anyone in search of a reliable and customer-focused tenancy agent. Their dedication to client satisfaction truly sets them apart.
5/5
TrustpilotAbby Gooptu
Abby Gooptu recently helped with the contract renewal for one of our properties. She was extremely professionally competent and helpful and made the whole process a breeze. Thank you, Abby!
Dear Grahame, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotGreat work from Abbey
Great work from Abbey. Very prompt and professional. Got the desired result in the renewal of my tenancy. Thank you Abbey.
5/5
TrustpilotRosita is super helpful and incredibly…
Rosita is super helpful and incredibly responsive - she arranged a repair for me recently and it was super smooth sailing.
1/5
GoogleI strongly recommend not associating with this company in any way. Terrible responsiveness to queries, ignoring emails, leaving repairs months (3+) to fix (blocked pipes, growing mould in bathroom due to broken vent etc). Our experience has been awful and we are moving as a result.
Thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your issue further. Thank you.
5/5
GoogleMy experience with Life Residential was excellent. Payge showed us some highly suitable properties and patiently understood our requirements. The south quay office is very conveniently located where every property is a short walk away.
Dear Anubhav, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGood And Fast Service
The replies from Abby Gooptu were quick and answered all of my questions I had regarding my renewal of contract.
5/5
GoogleA big thank-you to LIFE Residential for their overall help throughout the whole process of flat selling. I'm especially grateful to ABRAM (Sales Progressor) who carefully led me through an uneasy experience of selling a flat in Barking area. I felt comfortable all the time knowing I can rely on such a professional assistance from her and all the others from my local LIFE Residential branch. Keep up the good work, guys!
Hi Jakob, thanks for your feedback. We're pleased our Sales Progressor, Abrar made you feel comfortable during your selling experience, providing professional assistance along with the others in the local LiFE branch!
5/5
TrustpilotOlyvia Saunders has been my property…
Olyvia Saunders has been my property manager for a few months, she is responsive and professional. As a new investor for UK property, i have little knowledge on how it operate and now i got to know more from her. Definitely recommending her as your property manager.
1/5
GoogleNot knowledgeable agent, when showing property minimising mold, water leak... Young agent uses all the classic pressure technics everyone knows. Amateurs.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
