Trusted Agent profile · London
★★★★★
1,860 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,860 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
3/5
TrustpilotExperience depends on property manager.
Our old property manager Kalidass used to take weeks to respond for maintenance issues and some issues have been left unresolved. The new property manager Emma was absolutely delightful. She worked very hard to resolve our issues and without her we’d still be stuck at square 1.
5/5
GoogleJonathan helped me a lot with finding a new flat: was open to accommodate for the viewing time slots, to tell me all the details, helping out with all my questions on phone as well. Very good customer experience.
Dear David, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotIlinca is super-responsive to any…
Ilinca is super-responsive to any request and makes my life very easy. The team have found me a new tenant very quickly and efficiently and avoided any vacant period.
3/5
TrustpilotWater leak into my property
I have not had need of much contact with Life Residential who manage my rental apartment in Riverdale House, Lewisham. However, there has recently been an incident whereby works conducted above my property caused a water leak into the property. I found it difficult to extract details of what exactly had happened from the Property Manager. I had to repeatedly ask what/where/when/why and was not getting any proper answers. This was frustrating, needless and a demand on my time when all I was asking for was a concise, accurate and factual report of the incident. This has caused me to seriously consider the professionalism of LR and whether i really want them to continue managing my property going forward.
Dear Mr & Mrs Burnell, thank you very much for taking your time to let us know how we're doing. We are very sorry to hear that your apartment at Riverdale House was damaged due to the water leak in above property and we're even more sorry to hear that you feel like your property manager has not provided you enough information about the incident. Please accept our sincere apologies for this and let us ensure you that we'll try our best to be more concise with our responses to yourself. In the mean time, please do let us know if there's any additional information or help with your property you require.
5/5
GoogleEverything went very smoothly from start to finish! Very pleased with viewing and entire moving in process. Mo and his colleagues always available to help! Great service from all!
Hi Shaun, thank you for your feedback. That's great to hear!
5/5
TrustpilotWell done Jack
In my opinion, Jack is a very helpful and efficient professional.He helped me to renew my tenancy agreement by providing appropriate information as well as sorting out the paperwork in a timely manner.He has a clear and efficient communication style which saves time when it comes to processes like renewing agreements.Thank you Jack
5/5
TrustpilotLife Residential - Landlord services
Rosita at Life Residential has always provided an excellent service for my rental property. Rosita is always quick to reply to any queries with solutions and helpful answers.
5/5
TrustpilotReally great company to rent from!
Really great company to rent from. Quick responses to all queries, and Nick Martin was great during the renewal process - really quick, friendly, and easy.Thanks!
1/5
TrustpilotI have never been so revolted by the…
I have never been so revolted by the poor treatment of an real estate agency than I have with life.1 week ago, I made a booking to view a property today at 11:30am.I called at 10am this morning before making the travel to view and asked - "is it still available, I don't want to arrive and it's taken" I was assured it was available.I then spent 1 hour travelling to the viewing and was greeted by an agent who said the property was taken.He then said that another would be made available on the 5th of Dec.I said send me the video viewing and offer letter today so I can get on top of it. He confirmed he would send it in 30min.I called him 1 hour later - He said he was "typing the email as we spoke". By 15:30 still nothing. I called 3 numbers. Noone answered. I left a voicemail.In terms of TCF also known as treating customer fairly this is a huge breach of the consumer protection act of 2017.It is a horrific display of just how much greed and money is the pure focus and to hell with any individual person.I whole heartily encourage people to disassociate yourself with this company because they are hurting the common person.
5/5
GoogleOur move to a new apartment was made possible thanks to Kyle Yousif, Monika Jurgilaite, Harry Free. Many thanks to these specialists for their good work.
Hi Maria, thank you for your feedback. Great to hear that you have had a good experience with Kyle, Monika and Harry. Enjoy your new home!
5/5
GoogleThe entire process was excellent, especially with Conor's assistance at every stage.
5/5
TrustpilotMaquel Thomas
Maquel Thomas is my property manager. She has been great and extremely supportive to get my re-referencing process smooth and hassle free. She has always been of great support to fix issues reported timely during my move in. Very happy with the experiences so far with Life residential. I thank again Maquel for this.
5/5
TrustpilotHuge thanks to Life Residential and our property manager Rosita
I want to express my huge thanks to our Life Residential Property manager Rosita - she has provided us great help and advice since the moment we moved in and until now, all our questions and queries were always resolved very promptly thanks to her. Rosita, we’ve been so lucky to have you as our property manager!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
GoogleWrote a scathing review. They called me to assure me everything would be sorted and asked me to remove the review LAST YEAR. Still nothing has been done. Review’s back up. I will elaborate further in a future edit.
Dear Sahand, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Negin, Customer Relations Team
5/5
TrustpilotResponsive
Luke has been great at communicating. He has been responsive when dealing with our queries. He recently replaced our previous property manager and has been doing well so far. :)
4/5
TrustpilotAll good!
All good!! We got some issues with the flat and our Manager was able to contact quickly the landlord and to solve / get a compensation for the inconvenience.Thank you!
5/5
TrustpilotClaudio De Tommaso is super reliable
Claudio De Tommaso is super reliable, friendly and on top of his work. Everytime I had an issue in my flat, he was able to advise in a speedy manner and follow up until it gets sorted! Highly enjoy working with him and definitely recommend him
5/5
TrustpilotRenewal managed professionally
Abby of Renewal Department from LR has proactively initiated the renewal process and offered sufficient turn-around time for all parties to discuss. Communication was well managed and I appreciate Abby's follow up in a timely manner.
Dear KL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Abby, and hope we can help again in the future. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotRebecca Cannon has been responsive and…
Rebecca Cannon has been responsive and helpful as the property manager for our apartment.
Dear Aaron, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleLife have managed a property for 14years, when it came to sell the property, Life was a natural choice. The seemless and professional way the process was handled, from viewing, to negotiation ,right to through to completion was excellent. Robert and team did an excellent job
5/5
GoogleGreat experience and very professional service. James is a fantastic estate agent who knows the area better than anyone else I met and Becky worked tirelessly to get my purchase done when lawyers and mortgage brokers were being so slow and useless. Would highly recommend them.
5/5
TrustpilotAbby Gooptu was very helpful ...
Abby Gooptu was very helpful and efficient in arranging the renewal of the tenancy of my flat in North Block, County Hall. Many thanks Abby.
5/5
TrustpilotKalidass - Property Manager
Kalidass has been supportive for our needs for the past 3 years, and has been very helpful with the renewal of our contract for a 4th year. We recently learned that our property manager will be changing soon, so we wish the best to Kalidass.
5/5
GoogleGreat service by Conor, made the entire renting experience smooth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
