Life Residential London reviews

★★★★★ 4/5

Google

It was a pleasure to work with Liferesidential to find an apartment for myselft. My special thanks goes to Ethan Lewis who assisted me from the beginning. He understood that due to my job I have very limited time during the week and he always tried to give me the best possible and suitable time for me. Once I moved in, I realized that there is a problem with the sink in the bathroom, which didn't allow me to use it (after a week I found a nonoptimal way to use it). I contacted the property manager. She is trying her best to get landlords approval to fix the issue. However, I would have expected that these kind of issues were solved before moving into the apartment.

Tahir · 12 June 2020

★★★★★ 1/5

Google

I'm writing this review to lend my support to friends of mine from the Middle East who have had the most horrendous experience with this company in London and is yet to be resolved! The family had rented a flat in London for their son while he studies in the UK at university, paying out 11,000 pounds up front, not exactly a small amount... On his first day in the flat he found there was no hot water nor heating, (In the middle of winter)When he contacted the agency he was told the part that was needed to repair the system had to come from abroad and they had no idea how many weeks it could take. In the meantime they suggested he shower at the local gym and the landlord 'may' refund the cost of the gym! Even as I write this I'm appalled and sickened at the lack of concern , despite knowing the large amount that has been paid in advance for this property rental and knowing that the tenant is from abroad without a support network in the UK, what a great first experience of British professionalism! But it gets worse, so in the meantime the young man in question has to go and stay elsewhere, a great distance from his university to travel each day incurring extra cost, no alternative accommodation is offered and now the fight to have their money returned is ongoing, despite the fact that the tenant did not even spend one night at the property and the keys have already been returned to the agency. The family have sent many emails most of which have been ignored and have had to find a local London based lawyer to fight their case and pressurize the company to respond. This has caused great anxiety and left a bad taste in their mouth with the British. I know for a fact that they have warned other parents about this agency and I also know for a fact that if this is not resolved promptly it will become a diplomatic issue through contacts at their embassy. I've worked in international real estate and lettings and never come across such unprofessional disgraceful behavior so really hope heads will role for this.

Zoe · 12 June 2020

★★★★★ 5/5

Google

5 stars review is solely based on our amazing property manager Christopher Lazarides. After being assigned yet another property manager, we were ready for another slow take over process and further delay to repairs we had been chasing our landlord about for over a year. I couldn’t have been more wrong...not only did Christopher get up to date with our file immediately, He visited our property to make a full list of repairs the very next week. Within a couple of months he has already got more repairs completed than our previous 7+ property managers combined! He is always polite and we couldn’t ask for a better level of communication. Top notch property manager!!

Melissa · 12 June 2020

★★★★★ 1/5

Google

We were initially very pleased with Life Residential when we moved in. However, throughout our tenancy their service got progressively worse. It soon became apparent that the flat we were renting had a long term moth infestation which was never corrected. Additionally, our project manager swapped every month, which on the majority of occasions we were never informed of. Moreover, when the end of our tenancy came about we had to go through the deposit dispute services because of ridiculous charges, which were not substantiated by the dispute services. We tried to sort it out without the dispute services but nobody at Life Residential replied and even lied to us over the phone when we rang. Would not recommend this estate agents at all.

Freddie · 12 June 2020

★★★★★ 5/5

Trustpilot

Good experience with the renewal of tenancy agreement

We have just renewed our tenancy agreement though Life Residential's agreement renewal team. Our agent is Chanelle Pierre, who has performed really professionally helping us to negotiate with the tenant efficiently and follow through our case very well. We fully appreciate her great job.

W.H · 4 June 2024

★★★★★ 1/5

Trustpilot

EXTREMELY BAD SERVICE!!! WOULD NOT RECOMMEND EVER

Given a house without checking basic things like water pressure or dishwasher. The agency advised to use a gym to take a shower or use sink to wash dishes.The kitchen appliances do not work properly except for Hob. The mail box is stuffed with older mails due to which I'm missing my mails. Till date they haven't been able to help with intercom.It has been almost 3 weeks and the major issues are still pending. There are so many issues and queries that it's difficult to track or get a response for!Very frustrated with the way things are getting handled. Contractor comes every Friday and tells a new issue. After this nothing gets done till the next Friday.

Utkarsh · 12 March 2024

★★★★★ 5/5

Trustpilot

I recently had correspondence with…

I recently had correspondence with Abbey regarding the renewal of the tenancy. She was excellent through out . what i like about her is the excellent communication skills which she certainly has it all.I do wish her success in her future carrier.Regards

Syed · 3 July 2024

★★★★★ 1/5

Google

Their brand manager, Claudia Nicholls, is very bad at communication and poor management. Going to get contract with them means that you have high chance of not getting your full deposit back and they will not send you money only if you go for distribution procedure which take ages. I will try avoid to get any cooperation with them.

Yuci · 12 June 2023

★★★★★ 5/5

Trustpilot

Life Residential are a good renting…

Life Residential are a good renting agency and Marcus Yu has been proactive being the property manager and helpful when needing to sort issues. We’ve been living in the same property for a few years now and happy with their performance.

Claudio · 18 July 2024

★★★★★ 5/5

Trustpilot

Great Job Abby Gooptu

Life Residential has always gone above and beyond with helping me. I want to give a special shoutout to Abby Gooptu who has been thorough with the entire renewal process!

Isha · 15 April 2024

★★★★★ 5/5

Trustpilot

Easy service

Very easy and straightforward. Abby from the Renewals Department was able to help us get our landlord to accept to our offer for negotiation of rent. It was all really smooth and Abby was supportive in the process. Thank you!

Sophie · 1 September 2023

★★★★★ 4/5

Trustpilot

I had a very helpful experience with L Residential in particular with Kalidass Uvaraj

Had a good experience with letting my property thanks to Life Residential management and lettings team especially Kalidass Uvaraj whom I felt able to discuss options and make a right and fair plan for all concerned . I felt guided and not pushed into a decision that didn’t feel right.

Angela · 15 October 2022

★★★★★ 1/5

Trustpilot

No help, Flat has massive water damage from broken extractor fans.

Been with them for almost 7 months now. They were super pushy when we were signing document, telling us important information last minuet and wasting our time. We moved in to a flat which clearly had a poor cleaning and inventory to the extent were broken and unsanitary items were left. It took us 3 months for it to be agreed that we could dispose of these items. The bathroom had extreme mould in which clearly hadn't been treated and bad water damage with silverfish. I had to buy my own products and removed it within two treatments. The extractor fan unit has been broken this entire time. Even though we have told them about this from the start, they still wont issue any repair work. Due to water damage everything break super easily, mould in the bedrooms. We issued repair jobs and they come back to us and say due to use refusing a 3 hour job previously (bare in mind we waited in all day and the repair company came at 6pm to do a job we was not expected/complained about) they are being difficult to have workers some out to perform an urgent job. Honestly the most incompetent workers I've ever encountered, even management will just refer you to complaint process with no actions. They are 100% in breach of contract.

Stevie · 5 March 2024

★★★★★ 5/5

Trustpilot

Thanks Cristina Luntraru quick response.

Thanks Cristina Luntraru for your quick response and helping me contact the aftercare team. You have always done a great job in answering my questions and responding in a timely manner. I'm very appreciate for your assistance.

Zekai · 10 November 2023

★★★★★ 5/5

Google

Decent service. Kyle was very efficient and helpful. He eventually squeezed in 2 more viewings for me on the day so I avoid having to commute again.PositiveProfessionalism

Karl · 14 June 2021

★★★★★ 5/5

Google

Monika has been very helpful with everything relating to our move to our new flat. Communication has been prompt and all information has been provided to us in a timely manner.

Henri · 12 June 2020

★★★★★ 5/5

Trustpilot

Great professional work by Abby Gooptu…

Great professional work by Abby Gooptu who renewed my tenants rental agreement.Abby did great work very professional and at speed. Abby is a great addition to the team at Life residential. thank you.

TomasG · 5 February 2024

★★★★★ 5/5

Trustpilot

Feedback on Claudia Nicholls

Claudia has been my property manager for 2 years that I have been renting. She has been always happy to help and always responding any doubt I could have in a short period of time.It was very helpful having Claudia’s help when moving in and out. Thanks a lot

Raul · 31 October 2022

★★★★★ 5/5

Google

Very lucky to have been in contact with Jonathan - friendly, professional, and and proactive in understanding what your rental needs are and matching them. He’s provided valuable help throughout the offering process - thank you!

Ghufran · 25 September 2024

★★★★★ 4/5

Google

They are the best. Nicola is my property manager and whenever there is some repairs works in the apartment she and her team try to resolve it as soon as possible. The landlord is really nice as well as the letting agency.

Sakshi · 12 June 2023

★★★★★ 1/5

Trustpilot

Terrible for tenants!

My flat had a major sewage pipe leak that flooded the whole apartment and rendered it unfit for habitation. I have since had to vacate the property but there’s been zero correspondence from LiFe residential, my calls are never received, they would not let me speak with the landlord or let me terminate the lease or reimburse me for the charges I’m incurring for an unoccupied flat!! The inconvenience this has been and continues to be plus the sheer lack of accountabiliy on their end is telling and abhorrent. Please do not rent with them!!

Shweta · 15 February 2024

★★★★★ 1/5

Trustpilot

TOTAL SCAMMERS!!

TOTAL SCAMMERS!!! STAY AWAY!!!We “secured” a property with life residential (or at least we thought so) over a month before the actual moving day, referencing went through smoothly and we were just waiting for the contract to be sent to us. We had to ask a few times about the contract as we were kept promised a date but the contract was never sent. The contract was requested several times and every single time we were assured to relax that everything was in order and that the contract was going to be sent at some point. However, a week before the moving day (yes, 7 DAYS before the moving day) the agency called us saying that they council did not give permission for 4 people to live in the flat and that we had to find a different property. As you can imagine this was quite frustrating given that all of us had given notice to our respective properties, booked removal companies and we were going to be homeless in a week time. The agency did not even apologised or took responsibility for their negligence, they just blamed the council for this. We do understand regulations are in place, however this could have been avoided if the agency would have enquired the council a month in advance rather than a week. We are now left to secure an emergency accommodation (which doesn’t come cheap) cancellation charges for our removals and storage charges to store our goods until we can move into a new place. Shame on you life residential and the way you treat your customers!

Luke · 15 February 2024

★★★★★ 5/5

Trustpilot

Claudio is of very great help

Claudio is of very great help , ensuring repairs and maintenance when necessary. I would recommend

Seun · 14 November 2022

★★★★★ 5/5

Google

I have dealt with plenty ofr estate agents in London and LiFE is hands down the best. From day 1 the team took care of everything and explained everything patiently and professionally to me (as a 1st time landlord). They took away all the stress for landlord and tenants throughout the process and made both parties feel well looked after. I would recommend LiFE to any one looking to sell,buy,let,rent. 5-star all the way.

Meng · 12 June 2021