Life Residential London reviews

★★★★★ 5/5

Trustpilot

Thoroughly impressed with the service

I've been thoroughly impressed with LIFE Residential's proactive approach. They consistently anticipate and resolve issues before they arise, keeping my property in top condition. Their communication is timely and thorough, always keeping me informed. Tenant relations are handled promptly. Highly recommend their exceptional, proactive service!

Scorchin · 4 July 2024

★★★★★ 5/5

Trustpilot

Maham

Maham is very helpful in particular. She is very responsive and always resolves issues quickly and effectively.

Aygun · 16 March 2023

★★★★★ 5/5

Trustpilot

Efficient, professional and transparent!

I have been using Life Residential since 2019 when I first moved to London. They have supported and seen me through 2 successful annual rental contract renewals.They are professional as an agency and openly communicate through all processes of securing accommodation. If you do your part as a tenant and abide by the contract, they will do their part equally and support you in anyway you need.My specific contact is Beki Smith and she is deeply professional, efficient and transparent in all dealings. 100% would recommend both for your renting needs

Kedan · 9 February 2021

★★★★★ 5/5

Trustpilot

10/10 for Abby personally

Abby in the renewals department sorted our lease renewal out. Only person in the organisation we've got prompt responses from. Sorted it all in c.2 days, gave great advice when we were flip-flopping about a route forward. Seamless and professional. No complaints.

Sam · 19 August 2024

★★★★★ 5/5

Google

Kyle went above and beyond to make sure to get our dream flat. He was super helpful and always ready to answer all of our questions in a timely manner.PositiveProfessionalism

Nisrin · 14 June 2021

★★★★★ 5/5

Google

Amrita Rathod took care of the letting of my flat in Slough. Amrita is highly professional, responsive and very pleasant to deal with. As a non resident landlord her help and patience were indispensable!

Joe · 14 June 2020

★★★★★ 5/5

Google

Had a good experience to rent a flat with Life residential agency. Robin was very helpful , responsive and experienced, assisting me finding new flat and helping me to go through the whole process.

Tami · 14 June 2020

★★★★★ 5/5

Trustpilot

Abby from life residnetial’s renewal…

Abby from life residnetial’s renewal department has been very patient and helpful. Answer my questions and raise request on my behalf to the tenant. She also help me understanding market situation and ensure we don’t fall out of the time scale. Recommend her and the team!

EmZ · 31 May 2024

★★★★★ 5/5

Trustpilot

The Property Manager Miss Brooke…

The Property Manager Miss Brooke Nickless is excellent in her approach and in reporting back on queries. Thoroughly recommend her service 100%.

Jim · 11 October 2024

★★★★★ 5/5

Google

Renting with Fern is not only easy but also a great experience. She has been extremely efficient and helpful. She is a very diligent real estate agent, and easy to communicate with. To find a place in London to call home，one should find her first.

Burak · 12 June 2023

★★★★★ 4/5

Trustpilot

Mr Kalidaas Uvaraj's excellent work

Mr Kalidaas Uvaraj has been very responsive and provide information very rapidly. He is cooperative, kind and to the point. I have always appreciated his collaboration and responsiveness. I wish him all the best for his carrier and professional life.

Qudratullah · 17 October 2023

★★★★★ 1/5

Trustpilot

I never leave reviews

I never leave reviews, but I have to say that Life Residential are by far the worst group of people I've ever had to work with. Our property manager changed every 5 minutes (probably have such high turn over of staff cuz this agency is appalling) , no one would ever update us, they never knew what was going on with anything - I literally had to remind them that my tenancy was ending, terrible customer service, everyone I encountered was extremely rude. I would avoid them at all costs.

AC · 10 April 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Anna regarding my property search. I initially enquired on one property she scheduled viewings for and showed me to others she recommended. Anna’s service was exceptional made the rental process smooth, would highly recommend!

Symone · 27 July 2024

★★★★★ 5/5

Trustpilot

I would like to comment on Kalidass…

I would like to comment on Kalidass Uvaraj, a senior property manager with Life. My previous tenant has disputes with bills and charges which has exceeded his deposit. Kalidass has provided information and assistance to the adjudicator for the arbitration. During the whole process (around 3 months), he has been thorough with the claim details and prompt in his replies to my queries. The outcome of the arbitration is satisfactory; Kalidass has certainly been instrumental in ensuring a smooth process.

Allen · 5 April 2024

★★★★★ 5/5

Trustpilot

Tianna's support in flat was great

Tianna was a supportive property manager who assisted me with fixing the issue in the property after the inspection. I appreciate her paying attention even to the small matter in the flat.

Yoona · 1 April 2024

★★★★★ 5/5

Trustpilot

Thank you Amrita

Our contract was due a review and Amrita handled our queries promptly, efficiently and with highly professional standards.It’s worth also to say that the flat had a couple of improvements that needed action when we moved in one year ago and even if initially took a bit longer than expected the agency caught up and at this moment in time we always get our queries addressed quickly and repairs are done on time and keeping in mind our preferences.We love our flat and we feel our comfort is taken into consideration. 💜

Maya · 29 March 2024

★★★★★ 5/5

Trustpilot

Claudio has restored my faith in Life Residential

I have not had a fantastic experience with Life Residential but recently, Claudio De Tommaso was appointed the managing agent for our apartment and he has been a breath of fresh air: helpful, responsive and proactive. Thank you Claudio.

FM · 24 October 2023

★★★★★ 5/5

Google

As a tenant of life reaidential, they provide very high quality services. Especially Fern helped me a lot, the process for me to move in was fast and easy and all the problems are sorted quickly. Highly recommended to rent with this estate agency.

K · 12 June 2023

★★★★★ 2/5

Trustpilot

Poor customer service

Sophie(our property manager) has been dissapointing. Repairs/maintanence work always needs chasing. She often needs more than 1 reminder to act on issues. There have been many instances where the service received has been subpar.I’ve been with Life Residential for more than 5 years and have had pleasant experiences with my previous property managers(Claudia Nicholls and Mandii Aujeley) however it is dissapointing that I cannot say the same for Sophie. In fact, one of the reasons I have chosen to move out from the afformentioned property has been due to the poor customer service received since Sophie became our property manager. I’m not one to complain or post negative feedback but the continous need to chase/her lack of proffesionalism is something that I think needs addressing.

Roshant · 27 March 2024

★★★★★ 5/5

Trustpilot

Sham Umar is very helpful and quick in…

Sham Umar is very helpful and quick in her work. Our recent lease renewal was very swift and effortless. She is a good negotiator too. Keep up the good work!

Jonathan · 28 January 2021

★★★★★ 5/5

Trustpilot

I support comments about Emma…

I support comments about Emma O'Donoghue.She is responsive, efficient and proactive.I immediately drew attention to the high professionalism and human care for the client, competent approach and advice on all issues.Always polite and kind in every situationI am very grateful to Emma for all her help and support in resolving any issue related to my apartment. I recommend LiFE Residential to everyone

Lali · 6 April 2023

★★★★★ 5/5

Trustpilot

Review

ChatGPTI want to express my appreciation for Chanelle's assistance with the renewal contract. She demonstrated a lot of patience and was instrumental in helping me meet all the requirements. Additionally, her support was invaluable in resolving the technical issues I encountered with Goodlord during the process

Anju · 1 May 2024

★★★★★ 4/5

Google

Initially had a difficult time with Life, as before move in to a flat we asked certain basic things to be fixed and the agent 1 day before move in said yes yes all done. But on move in literally notin was done. (17 missing light bulbs, electrical issues, cleaning issues). Since we had to move in we did as is. For the first month it was difficult to get the work done as the property manager in charge had left and landlord was acting funny and things kept dangling on. Then a new property manager came in Christopher Lazarides, and he has been exceptionally good in sorting all our issues out. Our initial overall experience with liferesi was not great at all but our property manager has changed it. Hopefully that continues.

Drew · 12 June 2020

★★★★★ 1/5

Google

Never rent a property from them again and will tell everyone about how bad the property management service of this company are, really rubbish. It's quite a smooth process to rent a flat, but the property management is unacceptable. Be careful when renting with them and do not accept a flat if any repairs are required. They are unresponsive and irresponsible in managing the property. Every repair which will be required to be done will take multiple emails, call which you need to chase them everyday. After 17 days after moving they haven't managed to repair anything in the property yet. They only said that everything need to be approve by landlord which until now they still can't get hold of the landlord after we have moved in and paid for 6 months rent in advance If you value your time, do not rent a property with them unless you particularly enjoy writing multiple emails and call for every issue. If anyone is interested - the name of my property management is Bruce Bell and the one who dealing with the maintenance name Farah Karimi

Punjtharee · 12 June 2020