Life Residential London reviews

★★★★★ 1/5

Trustpilot

Its been 6 weeks and we still have not received our deposit back

Its been 6 weeks since we ended our contract and we have still not received our deposit back. The team have been unresponsive for weeks at a time. The staff turn over is so high I have had to contact 4 different team members and repeat the process every time.

Laura · 2 May 2024

★★★★★ 5/5

Trustpilot

Matilde Tognetti Staff Review

Staff always available to help. Very good experience with Elisa.I personally find that Life Residential staff in general has got better now than my previous experience with you.I hope this will carry on and a big thank you to Elisa particularly.

Ms · 31 August 2017

★★★★★ 5/5

Trustpilot

Good experience with Property Manager Leo Leung

I've had good experience with my Property Manager Leo Leung. He has always been very efficient and helped me to sort out some tricky issues, I would definitely recommend Leo, and Life Residential in general

Philip · 11 April 2024

★★★★★ 5/5

Google

Kalidass Uvaraj has been assigned as my property manager from Life Residential and has been very responsive in providing advice on the flat issues as well as arranging repairman to be conducted on a urgent basis.

Zi · 12 June 2020

★★★★★ 5/5

Google

We are very satisfied with having Jack Laney as our property manager. There were numerous things we had to fix this year (including the heating system) and he arranged everything accordingly with high attention to detail.

Zoltán · 12 June 2020

★★★★★ 5/5

Trustpilot

A+ service from Darcey who was a joy to…

A+ service from Darcey who was a joy to deal with during the check out process - service was above and beyond. Also a shout out to Becca for all her help during the 4 year tenancy.

C · 29 February 2024

★★★★★ 2/5

Google

Over 16 years of experiences in the business of buying properties and never have i come across such poor customer services. The team is slow in reactive and you practically need to dictate instruction to them if you want reasonable progress or action. commence of viewing to the completion of sale i interacted with 5 different agents each slightly slower than the other. Having completed . i am still chasing for document and access locks - :( this has costed me in excess of £400.00 due to agency negligenceNegativeResponsiveness, Quality, Professionalism, Value

Smile · 12 June 2021

★★★★★ 1/5

Google

The absolute worst Property Agency I have ever dealt with. I strongly discourage anyone dealing with them as they seem to employ staff who unscrupulously harass tenants and misrepresent at will. Really destroyed my happiness and sanity during my tenure living in one of their managed flats. 1. Claudia Nicholls - one of the property managers was horrifically unprofessional with me throughout my time there and made my life a living hell - numerous examples below 2. From the start inventory report was dubious and items in flat were changed with faulty or broken items after the viewing - eg sofa was discoloured and damaged and chairs were broken 3. Many of the items including the food disposal unit broke straight away and was not replaced until 8 months later after it stunk up the living room and attracted insects. Claudia continued to ignore my requests despite my living room being in an unsanitary condition for so long 4. The walls started leaking water in winter. The engineer came and said it was due to condensation. Claudia then insisted that I pay for the engineer visit as I should have been able to tell that the walls were leaking water due to condensation. This was later identified as a more serious issue 5. The washing machine stopped working properly. First the contractor arrived without a mask in the middle of the pandemic and threatened to leave and charge me for the visit when I requested him to wear a mask. Then Claudia (without evidence) suggested that I overloaded the washing machine with clothes. Then after escalating to her manager the landlord agreed to pay 6. The walls were covered in mould and Claudia the property manager suggested that I clean it out myself despite me telling her mould can be fatal for me due to asthma 7. 5 visits of engineers entering my property without authorisation illegally and in breach of contract 8. Pests such as moths and ants were present at the property. When I sent photos to Claudia, she insisted that I clear it up and take a photo again in one week to demonstrate the speed at which they accumulate. I did this and was asked to do it again 3 more times. My clothes were damaged by the moth larvae eating through the fabric

Ushnish · 12 June 2021

★★★★★ 1/5

Google

Dont trust Life Residential - although initally they were friendly and we had an easy check-in, it turned very quickly as soon as we gave in our notice - they get you at checkout beware. I've never rented off such an unprofessional company ever. They are rude in their emails and try to mansplain things to you when you disagree with them. The whole checkout process was a nightmare from the start and im very glad that i will never have to rent from then again. Good riddence.NegativeQuality, Professionalism

Jennifer · 12 June 2021

★★★★★ 5/5

Google

Kyle Yousif was super helpful in helping me book a viewing, and sent an email after to find out how I felt about the property, which I'm grateful for! An overall great experience.PositiveResponsiveness, Professionalism, Value

Simi · 27 August 2020

★★★★★ 5/5

Google

Nicola was very helpful in addressing questions promptly and efficiently. I really appreciated the help.

Eric · 14 June 2023

★★★★★ 5/5

Google

Great service from viewings through to completion. Went above and beyond, especially Conor and Rob.

Tom · 14 June 2023

★★★★★ 5/5

Trustpilot

Kalidass has been very helpful and…

Kalidass has been very helpful and contactable during my rental period. Communicating with him was very easy and has helped me with many things. Meanwhile, my previous agent from the this company was not the most communicative, so pick Kalidass if you can.

Nayla · 29 September 2023

★★★★★ 5/5

Trustpilot

Property management

We recently met our new property manager Thomas Chan at our flat. Thomas was extremely helpful with suggestions and he immediately supplied us with information he had researched.We have had good service from the lettings teams and property managers and hope it will continue.

Marcelle · 3 September 2023

★★★★★ 5/5

Google

Had two viewings with Curtis today and it was a really positive experience. He’s a great guy, friendly, easy to talk to, and communicated everything clearly. He was punctual, professional, and came across as genuinely helpful rather than pushy. I felt comfortable asking questions and appreciated how knowledgeable and approachable he was throughout. Really grateful for his support today.

Amora · 26 March 2025

★★★★★ 5/5

Google

The best estate agents in London!!!They are very professional, easy to work with,friendly and helpful! Bernard is one of the easiest PM to deal with. Very organised and always available if there is any issues.

Larbre · 12 June 2020

★★★★★ 5/5

Trustpilot

Our new Property Manager Jack Pigott …

Our new Property Manager Jack Pigott has been very professional and friendly resolving our queries we had. He is a real pleasure to deal with and he is a great asset to Life Residential. We are grateful for his support!

Susie · 15 June 2017

★★★★★ 5/5

Trustpilot

5 stars

There is not a single occasion where Sarah Legister of LIFE Residential could have acted or responded faster and more efficiently than she actually did. My experience to date fully coincides with what is described as a 5 stars performance.

Klant · 25 April 2017

★★★★★ 5/5

Google

The sales at Life Residential got us through what seemed to be an impossible mission selling our flat. Molly, from day one you went well and beyond your duties to make sure we got to the end. Thank you a million times. ❤️❤️❤️❤️ Thank you to you James and Robert for all your help.

Emilia · 13 January 2024

★★★★★ 5/5

Trustpilot

Abby from the Renewals Dept was super…

Abby from the Renewals Dept was super helpful in getting the lease sorted. He was proactive and equitable to both the landlord and tenant (which is rare to find these days). Very happy with the service

Dhruv · 23 February 2024

★★★★★ 5/5

Trustpilot

Property maintenance

Recently, I encountered a misaligned toilet seat problem and contacted the property manager Kalidass Uvaraj. His response was very prompt and the resolution process was very fast. Many thanks to Kalidass for his professionalism and patience.

Keru · 22 February 2024

★★★★★ 5/5

Trustpilot

Good experience with Account Manager

I asked Account Manager Kyna Chu for account dertails to complete my HRMC reporting. She promptly provided all the required data and took the initiative to provide the instructions for me to reactivate The Liferesidntial Portal. I appreciate her close follow ups and initiatives to help clients.

Steve · 30 May 2024

★★★★★ 5/5

Google

We have had a great experience with Life Residential right from our first viewing to moving in to the property. Our Lettings Consultant, Payge Gregory, was extremely helpful to answer any query that we had. She made a conscious effort to update us regularly on any progress along the whole process.

Kanishk · 13 March 2024

★★★★★ 5/5

Trustpilot

Everything is good and all questions…

Everything is good and all questions were handled by staff within a short period of time.

Kevin · 19 April 2023