Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur rental agreement recently came up…
Our rental agreement recently came up for review and Abby Gooptu from LR really did an excellent job for us. Good advice given and is always very quick to respond to any queries. She successfully negotiated a new agreement with our tenants that was very satisfactory to all parties. Would highly recommend
Val · 14 June 2024
Agent replied · 24 August 2024
Dear Val, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotJack Piggott - great support!
Jack Piggott was very quick to address all maintenance issues within the flat, he was quick to respond and very effective
Piotr · 13 May 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 4/5
TrustpilotI have a diligent property Manager
I have a diligent property Manager, Nicola Soper, who is responsive and considerate to the needs of both landlord and tenants. Thank you Nicola!
Russell · 2 February 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
TrustpilotVery professional and helpful staff
Very professional and helpful staff, they have a full property management option for Landlords which is reasonable priced and take care of absolutely everything, as an example they found that my EPC was outdated and they renew it for me at a very good price as they do many at the same time and the great news is that the updated EPC scored a better rate😀👏, would recommend them 100%
Roberto · 4 April 2023
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 1/5
TrustpilotTerrible service
Terrible service, not proactive they just ignore your request and expect that you will give up once you get bored. This strategly is carried by all the leeting manager, they delay or pospone all their action until you resignate. However Ashleigh Bates is the worst among the worst. This agent literaly ignore you and don't answer emails or calls.
A · 29 September 2022
★★★★★ 5/5
GoogleHarry Fee was my agent and was very attentive to my requests. Excellent follow up and salesmanship
Jamshed · 16 August 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
GoogleHarry was brilliant, thank you!
Olivia · 12 May 2024
Agent replied · 11 June 2024
Dear Olivia, Thank you for your kind comments regarding Harry and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
★★★★★ 1/5
TrustpilotIts the worst company ever
Its the worst company ever, They took our deposit and after this they do not answer any telephones nor emails. Scammers to the Full. We will file a Lawsuit against them.ADVICE , DO NOT BOTHER WITH THEM AND MOST IMPORTANT DO NOT GIVE THEM ANY MONEY.
Ioannis · 12 September 2024
Agent replied · 23 October 2024
Dear Ioannis, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
★★★★★ 5/5
GoogleJonathan is a great assett to the team!!
Alexandros · 13 March 2024
Agent replied · 11 June 2024
Dear Alexandros, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team.
★★★★★ 5/5
TrustpilotVery good letting agent
I have been with Liferesedential as a landlord for almost 3 months and I find the service is very good and the property manager Gina is very professional and always on the ball. The sales person Sally Richardson was also very competent.
Arvind · 30 January 2024
★★★★★ 5/5
TrustpilotMy property manager Noor El Cham Cham…
My property manager Noor El Cham Cham was super helpful :) very grateful for her assistance with an urgent maintenance issue in Luton.
Olivia · 13 February 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
TrustpilotVery professional
Shruti was very useful and reactive during the whole tenancy period. All steps went smoothly, which made the experience with LifeResidential amazing.Thanks again
Customer · 10 February 2023
Agent replied · 11 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 5/5
Trustpilotgood service
Emily is very good communicator who email me regularly and kept me in details about tenancy agreement and happy with her good service.
Indira · 2 February 2023
Agent replied · 11 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 4/5
TrustpilotGreat service by Claudio- He is always…
Great service by Claudio- He is always there when i need support and follows up with any outstanding queries. Thanks Claudio!
H.S · 4 April 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
GoogleTenancy of my flat at Ability Place was just renewed with the help of Rebecka Stewart. Rebecka was very proactive in giving me well in advance notice with subsequent close follow-ups leading to fast execution.
she is credit worthy.
Steve · 14 June 2020
Agent replied · 13 June 2024
Hi Steve, thank you for your feedback. We're glad to know that Rebecka did a good job in renewing the tenancy and communicated well.
★★★★★ 5/5
GoogleLife residential were so helpful in helping us secure our apartment. Kyle was great at advising us of our options and taking us to viewings without being pushy at all. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Ruma · 12 June 2021
Agent replied · 11 June 2024
Hi Ruma, thank you for your feedback on LiFE Residential, we're really pleased to hear it.
★★★★★ 5/5
TrustpilotGreat care in looking after us
The senior property manager looking after our property at Life Residential Zoe Zenonos, has been exceptional in her care in always maintaining constant communication. doing the best in care of the property. Could not ask for a better person.
GEETA · 19 December 2024
Agent replied · 27 December 2024
Dear Geeta, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, katie
★★★★★ 5/5
TrustpilotKareem was very kind and helped us with…
Kareem was very kind and helped us with all of our questions to ensure a smooth move in process. Highly recommend him and Life Residential.
Lal · 8 November 2022
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotAmrita Rathod recently managed a…
Amrita Rathod recently managed a tenancy renewal for a property in London, the service was professional and prompt - with complete transparency and clarity. Delighted to have Amrita at LiFE taking all of the stress out of the process!
Donagh · 16 December 2025
★★★★★ 5/5
TrustpilotVery prompt and quality response.
The issues and questions we raised were handled and responded very quickly by Kalidass Uvaraj. His responsiveness and prompt response are much appreciated. Thank you and please keep up this high standard of client service at LIFE Residential. Best, Haryanto
Haryanto · 29 November 2024
Agent replied · 27 December 2024
Dear Haryanto, We really appreciate you taking the time to leave such lovely comments about Kalidass. They will be so pleased to read your 5* review. Kind regards, Katie
★★★★★ 5/5
TrustpilotI recently worked with Abby Gooptu for…
I recently worked with Abby Gooptu for my contract renewal and was really impressed with her service. She was super patient and helpful throughout the whole process, making everything straightforward and stress-free. Really appreciated her help and would definitely recommend her.
Chong · 30 January 2024
★★★★★ 5/5
TrustpilotAmazing experience
Claudio was really helpful. He always responds within minutes to emails and resolves issues quickly. Super friendly, kind and reliable. Thank you!
Teresa · 15 February 2023
Agent replied · 11 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotLauren Turner
Lauren has consistently demonstrated exceptional efficiency and outstanding service as our property manager. Her attention to detail and proactive approach ensure any issues are promptly addressed, often before we notice them. We are incredibly grateful for her dedication and wholeheartedly recommend her as a top-tier property manager.
Dek · 8 August 2024
Agent replied · 24 August 2024
Dear Dek, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotLife team conducted the meeting in a highly professional manner
Life team conducted the meeting in a highly efficient and professional manner . My property manager Ms Darcey Nicholls and property sales manager Valentins were on time and satisfied me with my questions and any concerns . Happy to have met them .
Zafar · 14 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
