Life Residential London reviews

★★★★★ 5/5

Google

Me and my partner have just rented a property with Life Residential and we had a fantastic experience with Anna and Payge. They were professional, responsive and truly understood the market and our preferences. They kept us informed every step of the way and guided us throughout the renting journey. Highly recommend their services!

Raquel · 21 October 2024

★★★★★ 5/5

Trustpilot

Life Residential Review

Sophie Kaur has been my agent for some time - and has always been responsive, professional and helpful! All my problems get sorted almost immediately, and I get a lot of help and updates thanks to her.Really good to have her - particularly after my previous agents that were much less engaged.Thanks Sophie!

Ivan · 18 January 2024

★★★★★ 5/5

Trustpilot

Nicola Soper

We have been using Life Residential for many years and recently Nicola took over as our Property Manager. She has been the best Property Manager we have had, she is quick to respond, efficient and keeps us informed. We don’t need to chase her up on anything as she will give us regular updates. When we had problems occurring she would phone us to inform us followed by an email with resolutions, arranging repairs and the completion of repairs within 2 days.

Ray · 2 April 2023

★★★★★ 5/5

Trustpilot

Leo Leung is very professional and helpful

Leo Leung has been very friendly and helpful by providing me with the documents that I need promptly with good quality. He has a very professional, efficient and responsive attitude with my request. I'm very happy that my request is resolved straight away after my call on the same day, really appreciated.

YY · 6 February 2024

★★★★★ 5/5

Trustpilot

Nicola was very helpful and responsive…

Nicola was very helpful and responsive in facilitating fixing of a window door. She liaised with the property management to assess the problem and fix the it quickly within 2 business days.

Mark · 27 March 2023

★★★★★ 4/5

Trustpilot

Positive experience despite initial hiccup

My flatmate and I have been renting a flat from Life Residential for 6 months now. At first, we faced some issues with our property manager, Alisha M François, as she didn't respond promptly to our concerns and it always took extra time to address our issues. However, we were able to overcome this problem through clear communication and persistence.Since then, our experience with Life Residential has been great! The flat itself is fantastic and very comfortable to live in. The company has been helpful in resolving any issues we've had with the property. For instance, they took care of the mould on the balcony by painting it, and even replaced my flatmate's broken bed with a brand new one. We appreciate their efforts in making our living experience as smooth as possible.Overall, our experience with Life Residential has been positive, and we would recommend them to others looking for a rental property. We're giving them a 4-star rating, due to the initial problem, but we're happy with the service we've received so far.

Vladislav · 27 March 2023

★★★★★ 5/5

Google

Jonathan was extremely helpful and responsive, explaining everything in detail and answering all our questions

Felix · 12 May 2024

★★★★★ 5/5

Google

Highly recommend Kareem Mitchell who helped me find my new home. He walked me through the entire process and was extremely professional.

Zeeshan · 14 December 2023

★★★★★ 5/5

Trustpilot

Excellent service from Claudio

Excellent service from Claudio, he helped us to report all the issues to our landlord and get everything fixed in 24hrs! He kept us updated immediately and he arranged for an engineer to visit our flat. After many years of dealing with agencies with poor property managers, the service given by Claudio was perfect! We are very happy with the service received and to have him as our property manager.

Sam · 27 July 2022

★★★★★ 5/5

Trustpilot

Very good experience with Life…

Very good experience with Life Residential. I was very impressed by the Property Manager, Ilinca Ioanovici. She was very friendly, attentive, reliable and helpful. Not only she was approachable, she always came back with an answer. I feel very grateful to have have such a support. Thank you so much Ilinca for her excellent service👍👍👍👍👍. Highly recommend!

Suk · 25 September 2023

★★★★★ 5/5

Trustpilot

What would LR do without Ashleigh Bates?

What would Life Residential do without Ashleigh Bates? She has been, by far, the main reason I continue to use Life Residential to manage my property. She always replies to my emails immediately. Even if it is just to let me know that she intends to look into something for me when she gets a moment. She always responds in the most professional manner. By far the best person I have dealt with in the 4 years I have used Life Residential.

David · 7 March 2023

★★★★★ 5/5

Trustpilot

Thank you Abby G

Thank you Abby G. Verry efficient and timeous.

Andre · 4 September 2024

★★★★★ 5/5

Trustpilot

I wanted to specifically shoutout our…

I wanted to specifically shoutout our property manager Leilani who is very responsive, always professional, and has been really helpful in the 5 months thus far we’ve rented with LiFE Residential. Whenever we’ve had an issue arise with furniture, utilities or even payments she was there ready to help.

Customer · 18 December 2025

★★★★★ 1/5

Trustpilot

Nightmare experience with this agency

Please be careful when renting with this Agency. There are not enough words to express the dangerous and horribly poor service they provided in our case. It would require an entire booklet to list all the problems they have created to us, so i will only give a striking example:The flat above us had a water leakage which started directly leaking from our ceiling! We reported this IMMEDIATELY, staying in the flat with all the risks of electricution, mold, water damage throughout. The property manager took literal ages to come back to us even after repeated phonecalls and emails. We had to escalate a complaint to her superiors to draw her attention to that huge problem while the property was getting damaged and we were living in unliveable conditions. She eventually replied and blamed it on the landlady’s delay, which given the history of our interactions with that property manager, we off course did not believe. The water leakage was addressed 4 months from the initial onset!!! Yes, 4 months. Of course ensuing significant water damages in the property. Fast forward to few months later when we decided to move out of the property, when we asked our deposit back, she authorized the most unbelievable damage report in the history of the world, where she was asking us to pay for multiple water damage repairs from our deposit. We tried to escalate with her superior, who was absolutely clueless about the situation and was asking us to tell her what happened. Once we explained everything fully, she took no action and handed over to the property manager again to authorize that we were responsible for the water damages. Unbelievable behaviour. We are now trying to get our deposit back from the MyDeposit scheme. I have to stress out again that this is only one of literally multiple unprofessional and completely horrendous behaviours we experienced with this agency. I would give them a zero start review but 1-star is the lowest.

Konstantinos · 5 March 2023

★★★★★ 5/5

Trustpilot

Friendly and polite

Kacey Smail has been friendly and polite in setting up the new contract.

Teshi · 22 August 2025

★★★★★ 1/5

Trustpilot

Very cruel and inhumane Agent

Very cruel and inhumane staff. They spend 90% of my rent paying their charges and leave me with nothing to pay my mortgage. I just withdrew 2 flats from them At the back of the envelope 06/04/22 to 05/04/2023Invoices from Life Residential - #7,721.65Fees # 2,790.00Mortgage ~ # 9,800.00Additional Service Charge ~ #2500.00

Mr · 21 October 2024

★★★★★ 4/5

Google

Great agents from a tenant perspective. During my tenancy agreement stage, i interacted with Monika Jurgilaite, she was very supportive and prompt to emails and made the whole process of moving into my new apartment a lot simpler for me. Thanks Monika for your great support throughout the process.

Deepak · 12 June 2020

★★★★★ 5/5

Trustpilot

I had an issue with the thermostats in…

I had an issue with the thermostats in my rental property, and my property manager was able to quickly arrange for a repair technician to come out and resolve the issue. I was impressed with how fast she was able to take action and get the problem addressed. She kept me informed throughout the process and made sure that everything was taken care of to my satisfaction. Her responsiveness and attention to detail are truly commendable. I appreciate her dedication to providing excellent service and highly recommend her to anyone in need of a reliable property manager.

Zefi · 24 February 2023

★★★★★ 5/5

Trustpilot

Experience with Property Manager Kalidass

I was a tenant for 2 years of a property managed by Life Residential and my overall experience with them has been positive. Property Manager Kalidass U. deserves particular mention as he has always been helpful, professional, responsive and reliable. At check out, he assisted with the timely release of my deposit; and when I noticed a discrepancy in the inventory he quickly double checked and resolved the extra charges. His skills in problem solving and managing customer relations are impressive.He is a real asset to his team and I wish him every success.Some time ago I had some issue with my agreed payment schedule, and it took a while to resolve - however this is not the scope of this review.

ZZ · 23 February 2023

★★★★★ 1/5

Trustpilot

Unprofessional conduct

Unprofessional conduct, broken promises, bad manners, and poor accountability. The team at Life did a great job selling me on the property and getting me through the door. Once I was locked in, the problems started.The team couldn't tell me who the internet provider and utilities providers are. I figured these out and shared the details with the team. When repairs were needed to snags (it's a new build), I had to follow up repeatedly. Some repairs were seen to, others are still to be attended to by the developers. The property manager who made promises about repairs was quick to point fingers at the developer as well as an internal team. When held to account for her broken promises, all she did was blame others then offload the issue after months of breaking promises.The accounts department isn't any better. After not letting me know which company provides for heating for the building, I get forwarded an invoice with no name on it and told I need to pay it. I have never dealt with the company in question, haven't set up my move-in date with that company, or registered with that company. For all I know, it could be a scam. Rather than address the issue created by poor on-boarding, it gets made my problem.The sooner both people's jobs can be automated with a chat bot, the better. No value added.

Seb · 21 February 2023

★★★★★ 4/5

Trustpilot

Wonderful Experience with Life Residential

Life Residential is really very professional & supportive and specially my property manager Emma ODonoghue is very prompt & co-operative all the time. She had been lighting fast in providing resolution to all the challenges I faced in recent past. My sincere thanks to Emma ODonoghue.

Jaydip · 7 January 2021

★★★★★ 5/5

Trustpilot

Tianna

Tianna was great with her advice and keeping me updated with everything.

Ms · 5 June 2024

★★★★★ 1/5

Google

1 out of the 5 property managers I had within a year and a half were good, that's why you get the one star, Luke was amazing, dealt with everything so quickly and everything was always done, didn't have to wait 3 days to receive a reply, then we get people like Cristina who would take 2 days to reply then wouldn't even fix any issue that was raised. Getting into the renting process was very easy (obviously it's easier to take money then give it back) and everything was sorted. Now after check-out where we get another property manager has just been the longest thing I have ever had to deal with in my life. Losing track of emails and personal information is just unacceptable. Honestly if every property manager you had was like Luke Parker you would have an amazing office however NO ONE is like Luke Parker. After I receive my deposit I hope I never have to deal with this company ever again. Thank you.

Joe · 12 June 2020

★★★★★ 5/5

Trustpilot

Abby Gooptu

Thanks to Abby Gooptu who handled our lease renewal in a professional manner.

Marjorie · 15 May 2024