Life Residential London reviews

★★★★★ 5/5

Google

I recently bought a property with Life residential and I highly recommend my agent James Swain. As a first time buyer I was nervous, stressed and had many questions. James answered to them immediately, was always available to help whenever I needed and very professional. He was extremely patient with answering all my queries which I appreciated! He also had good knowledge of the industry and I felt all of this added together made my experience a lot nicer and easier.

C · 12 June 2023

★★★★★ 1/5

Trustpilot

Disorganised and unnecessarily…

Disorganised and unnecessarily time-consuming.

Lucia · 1 May 2026

★★★★★ 5/5

Trustpilot

Feedback for Shruti for her help in getting the release of security deposit.

Shruti Shrungarpure was really helpful for me when I contacted Life Residential regarding the release of my security deposit. She described me the pending docs that I had to submit & also assisted me over call.

Vikram · 3 February 2023

★★★★★ 1/5

Trustpilot

Completely unprofessional

Completely unprofessional. After agreeing the deposit return amount and waiting for 14 working days in which they never communicated anything with us we had to send an email practically threatening them to take action if this is not resolved. Following that, a new representative contacted asking initially, until "early next week" whatever that means, saying that they had other commitments and had to thoroughly review our case. Following further email from us, he asked for 48hr starting Monday 12 June 2023, with no indication about when the money will be returned. It was also claimed that even if we put in a complaint, the same person would handle the complaint which is ludicrous to say the least. We also had a quite rude call, basically saying that any other option we had would only increase the time it would take us to recover our money. We are currently pursuing all avenues, however this is a total waste of time generate by Life being completely unprofessional with their staff handover, and this is quite a favourable opinion based on how we are being treated.

Konstantinos · 9 June 2023

★★★★★ 5/5

Trustpilot

Thank you Rosita!

Rosita was lovely to work with and very helpful - she arranged for an engineer to attend quickly, and was even following up after she had finished work for the day. Thank you for all your help Rosita!

Lily · 21 November 2022

★★★★★ 5/5

Trustpilot

Extremely professional

Extremely professional, friendly and helpful, Ms Pooja made the experience and process simple and was with me in every step. i am very pleased with her .The reneweal process this time was outstanding and exceeded my expectation. thank you again for everything

Fay · 19 September 2024

★★★★★ 5/5

Google

I experienced a great service from both Harry and Monika. Harry provided me with a flat that ticked all my boxes and Monika took away the stressful paperworks that I was used to from other agencies in London. Both were very responsive and competent in providing me the flat that I wanted.

Sarah · 14 June 2020

★★★★★ 5/5

Trustpilot

Sally Richardson, excellent Letting Consultant

Sally Richardson has been excellent in introducing the new tenant, sorting out the contract and taking time to manage the little incidental details which ease the landlord's tasks and make the tenant feel welcome. Thank you Sally.

Alan · 19 December 2022

★★★★★ 4/5

Google

I think I didn't have a good experience with LiFE Residential early on and I have been with them for 3 years now (with multiple property managers), but our current property manager Christopher Lazarides has been brilliant. He has always been very responsive and helpful over the last few months. And that is much appreciated. So I would probably give Chris a 5 star rating and LiFE Residential potentially a 3 for past experiences and contentious moving out requirements (I would definitely like to challenge a couple).PositiveResponsiveness, Professionalism

Sayan · 12 June 2021

★★★★★ 5/5

Trustpilot

I have to say that Miss Brooke Nickless…

I have to say that Miss Brooke Nickless has been absolutely superb. The service she has provided along with her patience and attention to detail have been a credit to the company. I can’t speak highly enough. Thank you!

B · 30 October 2024

★★★★★ 5/5

Trustpilot

Kalidass is one of the best property…

Kalidass is one of the best property manager’s I have seen so far. He is quick to respond, effectively and efficiently helps to resolve any issue! Very lucky to have him as our property manager!

Suray · 17 February 2023

★★★★★ 5/5

Trustpilot

Many Thanks for Excellent Service

Our contract was due for a review and Amrita handled promptly, efficiently and with high professional standards. Anna at HK office lent a valuable help in terms of time difference and language. It was a quite smooth process for both parties. Many thanks to Amrita and Anna for your excellent services.

Ruishan · 2 April 2024

★★★★★ 5/5

Trustpilot

Very Impressed

I have been using Life Residential to let out my property in Lewisham for several years.I have been very happy with their services, particularly their vetting of tenants. All the tenants they have chosen have been very good and looked after my apartment well. Olyvia has been my Account Manager for quite some time now and she is fantastic, always keeping in touch and letting me know immediately if anything needs doing.....which she sorts out promptly and efficiently. She has just managed a new tenancy for me and everything has gone very smoothly. I have been impressed with her eye for detail and her professionalism. Olyvia is a credit to her employer.

Ms · 18 May 2021

★★★★★ 1/5

Trustpilot

Run from them

If you are possible future tenant, run from them as far as you can and never ever rent any property serviced by them. They ignore lots of stuff you ask them to fix, the ignore other requests even when they are becoming health affecting. They only protect landlords and you are only a money bag for them. Special 'thanks' to Olyvia Saunders. The worst property manager ever, first promises to tackle things next week and goes to vacation that week. Only replies to whatever she feels like replying. We couldn't use our main room for the whole winter because she wasn't contacting contractors to fix the balcony door, no fixes for broken door in the kitchen (promises and no action as always), makes us pay for cleaning with scripted answers even though when we moved into the property it was dirty and we notified her in the first days of the tenancy about it multiple times.

Ilya · 16 May 2023

★★★★★ 4/5

Trustpilot

Abby has been super helpful renewing…

Abby has been super helpful renewing our tenants Thank youSwarna Stikanth

Random · 22 August 2024

★★★★★ 5/5

Google

Life Residential provides high quality services, I highly recommend this agency! They are very professional and helped me purchase my dream property. James is a very talented agent that kindly assesses the client’s needs, responsive, and extremely knowledgeable regarding all property/developments queries. I’d also like to thank the entire team, including Robert and Becky, all being very dedicated and supportive throughout the purchase.

Rita · 12 June 2023

★★★★★ 1/5

Trustpilot

Avoid Life Residential at all costs

I recently moved (January) into a flat managed by Life Residential and the experience been horrendous. The flat was delivered at the start of the tenancy in an aweful condition including:- Broken heater in the bedroom in the middle of winter- Safety issue on the hob, meaning unable to use / cook in the kitchen- Dining table where the top was not attached to the legs so unable to use- Shower where the tap was stuck on boiling and where a pipe was leaking and needed replacing- Unpaid bills & council tax from the Life/landlord ended up with multiple visits from debt collectors after i moved in!Spent several months trying to liaise with Life Residential property managers/admin staff via email and phone calls with no action on any these points. After escalation to senior managers within Life Residential have learned that no action had been taken for two months. From I understand this wasn't the issue of the landlord as they had contracted Life to manage the property including sorting bills and maintenance. At the moment still have not agreed a satisfactory agreement to remedy all these issues/compensation.Would avoid using Life Residential at all costs.

MJ · 10 May 2023

★★★★★ 5/5

Google

I had an excellent experience working with Jonathan on my property search. He really understood our requirements well and helped us in putting in strong offers and keeping us updated constantly on the status. Unfortunately we couldn’t conclude our property with Life, but Jonathan’s support was very helpful to help us position our offer. I would love to work with Jonathan if required in the future

Gaurav · 10 April 2024

★★★★★ 5/5

Google

Really good experience, highly recommended.

Furkan · 14 April 2026

★★★★★ 5/5

Google

Farwa was so helpful and informative throughout the whole transaction, made the process smooth and enjoyable.

Warda · 12 May 2024

★★★★★ 5/5

Trustpilot

Feedback on Claudia Nicholls, Property Manager.

Feedback on Claudia Nicholls, Property Manager.I have had the pleasure to work with Claudia Nicholls for several years now and I cannot be happier. I own a property in Canary View and the managing of it has always been smooth. Ms. Nicholls is client-oriented, attentive and responsive and our relationship has always being cordial. I cannot recommend her highly enough for her professionalism, kindness and efficiency. Thank you, Claudia.

MRS · 27 October 2022

★★★★★ 5/5

Trustpilot

Kalidass has been amazing!

Kalidass has been great. He is very professional, full-hearted and consistent with his duties. He has been really instrumental in making this engagement with LIFE a pleasant experience. I deeply appreciate his service.

Jennifer · 15 March 2023

★★★★★ 5/5

Trustpilot

Contract Renewal was great

Abby from Renewal Dept was great. All completed seamlesslessly.

Sanjay · 6 September 2024

★★★★★ 5/5

Trustpilot

Zoe Zenonos was our property manager

Zoe Zenonos was our property manager, she provided an outstanding service through her availability, dealing with issues promptly and walking us through each part of the process in an informative and professional manner; going above and beyond in every aspect. I couldn’t ask for anymore and would definitely use Life Residential again.

Gift · 12 February 2024