Trusted Agent profile · London

Life Residential London reviews

★★★★★ Excellent

1,859 reviews across 2 platforms

36 Millharbour, Isle of Dogs, London, E14 9JS

Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,859 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.5 / 5

723

Reviews on Google

This office

Trustpilot logo

1,136

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Molly Tiley and Robert van Toor have been incredibly efficient and supportive in helping to enable the sale of our flat. Their speedy and reassuring responses to our emails and ensuring the necessary documents were produced promptly greatly reduced the inevitable anxiety these legal procedures create. A huge thank you to them both for getting us to completion.

Annette · 27 November 2024

Agent replied · 11 December 2024

Dear Annette, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie

5/5

Google

I had a seamless experience with Life Residential. Special thanks to Molly, who was incredibly helpful and responsive throughout the process!

Enyi · 28 May 2024

Agent replied · 26 August 2024

Dear Enyi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team

5/5

Google

We had an excellent experience with Life Residential, and in particular with Anna. She was extremely helpful from the first stages of securing the property, all the way until moving in, and has still kept in contact! She has been very informative and has maintained fast response times throughout, overall making the process as easy as can be. Thank you for everything!

Esa · 25 September 2024

Agent replied · 25 October 2024

Dear Esa, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Another stellar performance.

Once again another stellar performance by Abby Gooptu from the Renewals Department. She took over the case from her colleague and in a matter of hours had a contract renewal with increased rent. This lady really know s her stuff. well done and thank you Abby.

Tracey · 23 September 2024

5/5

Trustpilot

Thanks for your help Cristina!

Cristina has been a responsive and great property manager to have and I have always had a positive experience in my interactions with her. Issues get resolved in the current tenanted property and I recommend her professionalism highly.

Mat · 6 April 2023

Agent replied · 11 June 2024

Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.

5/5

Trustpilot

Abby Gooptu who contacts me re Markham…

Abby Gooptu who contacts me re Markham Heights - Renewal is accurate, polite and very helpful.

Luba · 16 August 2024

Agent replied · 24 August 2024

Dear Luba, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team

5/5

Trustpilot

Life Residential are a truly 5-star…

Life Residential are a truly 5-star agency.I purchased my apartment from them, rented a parking space as well as eventually letting out my property with them, and in each experience they were brilliant. A special mention to Eduard for helping getting my property listed so quickly and also for finding good tenants and finally a massive thank you to Shruti for being an amazing property manager for the twelve months that my property was rented out.

Adeel · 22 August 2022

5/5

Trustpilot

Management

Life Residential team manages my apartments at Silver Works. I have to say that my property manager SHRUTI has been superb and her response is always excellent my experience with her is brilliant. Always available and extremely responsive. Thank you Shruti

Mr · 12 December 2022

Agent replied · 11 June 2024

Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.

5/5

Trustpilot

Amrita Rathod was helpful in renewing…

Amrita Rathod was helpful in renewing my rental tenancy quickly. One feedback I have though - Understandable that agents earn through the landlords and tends to be landlord-biased but in a landlord's world it would be nice if agents helped tenants exercise what a tenant should consider (eg: quality of building etc.) before renewing terms

Joshua · 3 April 2024

5/5

Trustpilot

So far so good

My experience with Life Residential has been great all along. My property manager Claudia Nicholls has been wonderful to deal with for the past few years that she has been managing my unit. Will recommend.

Mr · 22 June 2023

Agent replied · 11 June 2024

Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.

5/5

Google

Farwa was exceptionally professional went above and beyond through out my buying process and should be well recognised. Thank you NP

NP · 12 May 2024

Agent replied · 11 June 2024

Thank you for taking the time to leave a wonderful 5 star Google review. Farwa will be thrilled to read your kind comments. Kind regards, Negin, Customer Relations Team

5/5

Google

The team was great through the process - very fast to response and helpful for all queries. James was amazing - deffo recommend them.

Fay · 13 March 2024

Agent replied · 11 June 2024

Dear Fay, We really appreciate you taking the time to leave such lovely comments about James. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

A Terrible experience from start to…

A Terrible experience from start to finish, we signed a two-year contract and after one year they wanted to put our rent up by 20%, we negotiated down to 10% and so had to move the second year. It's now been 6 weeks since leaving and we still have not got our deposit back, its proving impossible to get any sense of urgency or accountability from any team member.

Laura · 7 May 2024

Agent replied · 11 June 2024

Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Renewal experience with Abby Gooptu

Abby was super prompt in responding to emails and guiding me on next steps.Really appreciate their work ethic.Thank you.

Dhruti · 12 June 2024

Agent replied · 24 August 2024

Dear Dhruti, Thank you for leaving such a kind comments regarding your experience with Abby and wish you all the best with your onward move. Kind regards, Negin, Customer Relations Team

5/5

Trustpilot

Diana Chu helped us in a very efficient…

Diana Chu helped us in a very efficient and responsive way when we reported some maintenance issues to Life Residential. She touched base with me regularly on the issues to be fixed, in order to make sure that the right actions were being taken without delay. I feel that she had a lot of consideration towards us as a family as she knew we have a toddler and she acted accordingly. I really appreciate all the hard work and efficiency she demonstrated.

Maria · 26 March 2025

5/5

Google

Very good experience on having Life Residential assisting my tenancy agreement, special thanks to Kareem who was very responsible and professional throughout the process. Was a pleasure, definitely recommended.

이한빈 · 14 November 2023

Agent replied · 11 June 2024

Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.

5/5

Google

Moving to a new home is one of the most hectic things to do. However, Life Residential has made it smooth and pleasant for me. A big thank you especially to *Anna Uvalic* (the neg) and *Arjin Dogan* (the prop mg), who have dealt with the moving process in the most friendly and professional manner in every step of the way 🤍🙏🏼 God bless you both

Johana · 27 June 2024

Agent replied · 26 August 2024

Dear Johana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team

5/5

Trustpilot

Melody is a diligent and responsive…

Melody is a diligent and responsive property manager. She is prompt in her actions to deal with any issues. Well done

Puay · 29 April 2024

Agent replied · 11 June 2024

Dear Puay, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Life Residential Renewal Department

Abby from Life Residential's Renewals department helped me with lease renewal - serivce was impecable and execution flawlessMany thanks Abby!

Daniel · 17 May 2024

Agent replied · 11 June 2024

Dear Daniel, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team

5/5

Google

Anna was absolutely amazing! She made the process seamless and enjoyable.

Sisan · 18 October 2024

Agent replied · 25 October 2024

Dear Sisan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie

5/5

Trustpilot

I was working with Amrita and team and…

I was working with Amrita and team and its been a great experience and smooth process . Help much appreciated

Rithika · 16 May 2024

Agent replied · 11 June 2024

Dear Rithika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Top notch Chanelle

Chanelle was superbly professional with making recommendations on our proposed tenancy and then securing it very efficinetly and promptly. Great service.

Mr · 27 April 2024

Agent replied · 11 June 2024

Dear Mr Graham, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team

5/5

Google

Curtis was professional and took the time to explain everything clearly and show me around the building I’ll be renting. Thank you very much, I’d definitely recommend him.

Nizar · 19 May 2025

5/5

Google

I can’t thank Farwa enough for her exceptional service, she made the experience smooth and efficient, I highly recommend her

Myra · 12 May 2024

Agent replied · 11 June 2024

Dear Myra, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Negin, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Life Residential won Gold in The Trusted Agent 2026 awards.

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