Trusted Agent profile · London
★★★★★
1,859 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,859 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotKalidass was very good in helping us to…
Kalidass was very good in helping us to resolve our problem with the bedroom door in our flat. He was also very professional, sending us a proof of the work done. Thank you for the support, Kalidass!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleJonathan is the best agent. Appreciate his help on searching a property
Dear Davide, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotLife Residential Agency (STAY AWAY)
Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD. 1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or not.2. Any small "fix" is charged at a HIGH PREMIUM. Example: Toilet leak costs over 200 GBP to fix???3. Example: A small damaged wood plank in the patio (no complaints from the Tenant) was estimated to cost to repair over 2,200 GBP!!!! 4. They always take the side of the Tenant on ALL ISSUES.5. As someone that was using them from 2007 (over 15 years), once I fired them last year, their "professionalism" drastically changed and they became non-responsive to open issues.6. They owe me 400 GBP and are sitting on it with no action waiting for me to continuously chase them to refund my money.7. They refuse to provide escalations within their office to their GM and/or UK Government bodies and ignore my requests. 8. ...If you want a responsive and honest Letting Agency, stay away from this outfit. If you are a LANDLORD based outside UK, stay away from this outfit -- they will eat up your lettings earrings with high-prices "fixes" or work not really necessary.
Hello Mr Husain, I understand you discussed this with a team manager at the time who had offered support and guidance regarding your issues. I can confirm all funds have been released to you and we do not hold any further money. Should you wish to discuss any concerns further, please let us know and we can arrange for a manager to give you a call.Thank you.
5/5
TrustpilotOur Property Manager Olyvia Saunders…
Our Property Manager Olyvia Saunders has been providing us with a fantastic service. She represented our interest and negotiated very well with repair contractors and her efficiency saved us money relating to a repair. We are very pleased to have Olyvia managing our property, focusing on attention to details and providing very efficient service.
Hi Susie, thank you for your feedback on Olyvia, we're really pleased to hear that you are happy with her services managing your property and feel she provides an efficient service. Thanks for choosing LiFE Residential.
5/5
GoogleJonathan is a good consultant. I will definitely recommend him.
Dear Stevie, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
TrustpilotAbby Gooptu was very helpful
Abby Gooptu was very helpful, kind, and I enjoyed communicating with her.
Dear Богдан Шикер, Thank you for your kind comments regarding Abby and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
5/5
GoogleHarry Free is a very professional letting manager. He responded soooo quickly and solved my problems in a short time. 👍👍👍 …
Dear Lanlan, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Harry. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotResolving a building issue
Rosita and the Property Management team were very attentive and skillful in resolving the issues caused by a water leak. Rosita was excellent at liaising with tenants, engineers, insurers and the building management team in quick order, to fix the problem and make the necessary repairs, resulting in a swift resumption of tenancy. Thanks Rosita!
5/5
TrustpilotPooja Pandya was very efficient in…
Pooja Pandya was very efficient in undertaking the tenancy renewal for our apartment. Quick and easy.
Dear Anthony, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleHarry Free made the complicated process of renting out my property a walk in the park. He was extremely knowledgeable and professional, with the earnestness of wanting to do his best. Highly recommended.
Hi Bumblebeelondon 3, thank you for your feedback! We're pleased Abrar was able to show you what our Sales Progression department is really about, ensuring everything is kept on track!
5/5
GoogleJonathan is super timely and helpful. He helped secure a lease in a day.
Dear Abhishek, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
GoogleJonathan was a pleasure to work with. He helped me land a wonderful apartment in the area!
Dear Keshav, Thank you for leaving a wonderful 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotGreat property management!
Very happy with the property management for my flat. There was a leak recently and Maham was super proactive and effective in getting the neccessary repairs sorted, as well as maintaining good communication. Thanks Maham!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleGreat help in my apartment search! Amy specifically was the key player who made the entire process to the finish line, effortless. Thanks Amy! You are a rockstar :D
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
GoogleVanessa replied very quick with the messages, and quick arrangement of viewings as well
5/5
TrustpilotEfficient renewal process!
Kalidass was very helpful throughout the tenancy renewal process, and kept me informed for most of the way. He was prompt and also helped co-ordinate for the tenant to record a video of the property as it was not possible to have an inspection during this time. Thanks for your help!
Hi there, thank you for your feedback! We're pleased to have provided you with a high level of service!
5/5
TrustpilotAbby Renewals Department
Abby is competent and dedicated. Thank you very much for your work and commitment to us Abby!
Dear Amy, Thank you for taking the time to leave a lovely review regarding Amy. Kind regards, Katie, Customer Relations Team
5/5
GoogleGreat experience @ Life Residential. I’d like to give a special mention to Jonathan. Would highly recommend !!
Dear Aliyah, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
5/5
GoogleVery good experience！Thank curtis panda，he is very professional
Dear Zhaohe, Thank you for taking the time to leave a wonderful 5 star Google review. Curtis will be thrilled to read your kind comments. Kind regards, Asma
4/5
GoogleHave been a tenant through Life Residential for over one year now. It was a bit of a bumpy start as we had multiple changes for property manager, so reporting problems was left for a considerable time before anything was resolved. Esmee had managed to get all our current issues resolved very promptly again after not having a dedicated property manager. All in all it has been a good experience with Life Residential.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleNicola is kind and gives quick feedback. She is a professional. Not like any others. Recent care service I got from her was really helpful and the flat is much better now.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
1/5
GoogleVery good at sorting accommodation quickly and taking your money. However when if I had any issues such as the bath being broken and the mattress causing back pain, they did not want to help or solve the problem so nothing was done. Then on leaving tried to charge me for numerous of things that I did not do which I was lucky I backed up with photographs. On trying to get my deposit Lauren had ignored all my emails and calls and didn't want to refund the remaining deposit money which was mine. Worst estate agent I have dealt with not helpful at all only when taking your money.
Hi Olivia, thank you for leaving some kind feedback on Kyle, that's great to hear, and we're pleased you found the process easy, how it should be! All the best!
1/5
GoogleDEPOSIT BEING HELD FOR 3 + MONTHS!!!!! IGNORING OUR EMAILS!!!!!!! Worst agent ever. I would give 0 stars if it was possible. Rented with Life Residential for 2 years, nice flat but every time something needed to be fixed, it took months to get sorted. Not only this, we have been almost 2 months dealing with deposit issues as they are trying to take our money from things that were already in the check in report. We still havent seen our deposit and it is taking forever to receive a response.
We’re extremely sorry that the standard of service you experienced was not to the standard we would expect. We understand that a manager has now reached out to you and the final deposit proposal has been provided to you, as well as information regarding raising a dispute via the deposit scheme if you are not in agreement. We will be reviewing processes internally to ensure that any delays to deposits are improved going forward.
1/5
GoogleI regret to say this is by far the worst real estate services I have experienced. The property managers are unfriendly, unresponsive and unprofessional. I always had to send multiple chasers to get the property managers to handle a task for me, no matter how simple it was. There also seems to be poor communication amongst personnel, which has caused me a lot of inconvenience. Importantly, they do not seem interested at all in providing services and support to tenants. I will never use these services again.
We apologise for your negative experience. We appreciate your feedback, and a senior member of our staff will be in touch to follow up to discuss your concerns in more details. Rest assured, we are committed to making the rest of your tenancy as seamless as possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
