Trusted Agent profile · London
★★★★★
1,859 reviews across 2 platforms
36 Millharbour, Isle of Dogs, London, E14 9JS
Life Residential's office in London, at 36 Millharbour, is rated 4.5 out of 5 across 1,859 reviews on two platforms, including 723 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleA smooth letting process and a great experience with the tenancy. Our property manager Gabriele went over and beyond to resolve our issues and released our deposits back quickly once the tenancy was over. I would highly recommend letting with LIFE Residential.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
4/5
TrustpilotNicola was really good at helping…
Nicola was really good at helping resolve potential issues in my flat. She went over and beyond normal working hours to provide support. Also the automated system where someone can report issues is great as we dont get lost in too many emails back and forth
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
GoogleHad a great experience with Life Residential. Harry was really efficient, communicative and helpful. He was able to provide quick answer to all my questions. Excellent customer service overall, I highly recommend !
Dear Nicolas, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Harry. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team.
5/5
GoogleJonathan was helpful as always and made me feel relaxed throughout. He was very thorough and knowledgeable
Dear Nana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GooglePaige is so nice and patient! Paige helped us a lot during our time! Nice person!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotI had a visit from Luca Safari
I had a visit from Luca Safari, who represents the agency managing my property, for a routine apartment inspection. He was punctual, professional, and respectful throughout the visit. Luca conducted the inspection efficiently while being considerate of the space and my time.
5/5
GoogleWe had a great experience with Kyle at Life Residential. He was always willing help us out with our questions (we had a lot!) and aided us through the entire process professionally and efficiently. We were able to see lots of properties relatively last minute and couldn't be happier with the flat we ended with - thank you Kyle!
Hi Ellie, thank you for your feedback on Kyle. We hope you're enjoying your new home.
5/5
TrustpilotAmrita was a pleasure to work with
Amrita was a pleasure to work with : Efficient, commmunicated clearly, and was patient and courteous in spite of the Landlord's period of non communication
Thank you for taking the time to leave a wonderful 5* review. Amrita will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAbby in the Renewal Department was…
Abby in the Renewal Department was awesome and very efficient. Highly recommended as a business professional.
Dear Charlie, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
GoogleJonathan is really nice and helpful, he helped me secure the property efficiently, appreciated for his help.
Dear Elena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleVery kind and friendly service provided from start to finish. Very efficient and great communication - Thank you Antonia.
Dear Shufna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleJonathan was amazing to work with! He found us a place with a tour and got us an offer within 24 hours.
Dear Misuzi, Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProfessional and speedy process
Professional and speedy process, thanks to Pooja Pandya. Had a great experience on renewing my tenancy agreement, would definitely recommend to others.
Dear Hanbin, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleOriginally it wasn't good as experience very slow reply (not sure why some reply need one month to be done) on important matters such as adding tenants/termination of contracts. But then Med a gentleman named Michael Mushota who are relocated to attend the matters regarding my tenancy. Michael is super responsive, helpful and responsible. Would like to think that the previous experience is very individual.
Hi Walter, thank you for your feedback! We're sorry your experience wasn't good at the start of your tenancy, however, we're now glad Michael has been able turn this around and provide a great service.
5/5
TrustpilotSpecial mention to Arjin dogan for her…
Special mention to Arjin dogan for her prompt action and clear communications. It has been really helpful since she has taken over.
Dear Sunny, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotPooja Pandya
Pooja Pandya, Renewals Consultant is very professional and experienced in help me securing a great renewal deal with the current tenant.Well done!Guoqiang
Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleRobin and Olivia were both very professional in assisting me with my property search as well as organising everything when it came to move in - all within one week! Robin understood my situation and was able to prioritise my case allowing me to have sufficient time between moving in and starting my new job in London as an expat. Thanks team!
What an incredible experience Rahul! Thank you for the review!
5/5
TrustpilotQuick efficient & reliable service
Very happy with the service consistently being provided by our account officer.
Dear Alan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GooglePayge was incredibly helpful and friendly. She was able to understand exactly what I was looking for and filter out a lot of options to make viewing places more efficient.
Dear Jordan, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
GoogleI have had a great experience with LiFE Residential. The process of renting our new flat has been very smooth and efficient. Kareem has been especially helpful, always responding quickly to any questions we have. Overall, a very positive experience!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleInga has been brilliant start to finish. Very receptive and always able to help!
Dear Thomas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotDrayton park - Shruti S
A special thank you to Shruti Shrungarpure for her great work as our property manager! Her communication is so quick and helpful, which really makes me feel valued and listened to! She has always sorted out any issues very quickly. Most recently, organising a replacement washing machine within days to end the issues that we were having with the old one. She truly the best property manager I’ve had the pleasure of dealing with, and I couldn’t be happier with her continued help and support! Thanks Shruti
5/5
TrustpilotRosita Kausiute, Senior Property Manager at Life Residential - A real star!
Rosita Kausiute was appointed my Property Manager (PM) at Life Residential at the start of a new tenancy from October this year. She was also the PM to the same flat during a previous tenancy when a serious issue that had arisen for my tenant in my flat. She exceeded all expectations then by her prompt communications, information, support, liaison with the tenant and contractor, and coordinating with the concierge, helping resolve the issue to my and my tenants' satisfaction. I was therefore delighted to see that she is back as my PM. She has an excellent instinct for customer service and gives one the reassurance one needs that the property will be managed well and thoughtfully keeping my interests in mind. A real star, head and shoulders above some I have dealt with over the years!
1/5
TrustpilotWorst Agency, very greedy!
I have rented twice with Life Residential and both times has been a disaster.The first time we were the first tenants at the flat and therefore everything looked cleaned. We had a few issues with the balcony doors which took a while to repair. At the end we agreed to pay the almost 300£ to have the flat professionally cleaned and got the rest of the deposit without issues.The 2nd time we were not the first ones and once we moved in the house was filthy with loads of problems (most of which were pointed out at the viewing, 1 month before we moved in, we were told everything would be fixed - the 1st of many lies). It was good that whoever does the inventory and check-in inspection is impartial for they mentioned all that was wrong with the place. It was then that I knew those 300£ charged by them for professional cleaning is a sham and we decided from the start we would take care of the cleaning ourselves. We stayed 2 years, loads of problems, only able to use the balcony doors after 6 months and the washing machine was clogged from day 1 as they did not bother to fix it so it meant we had to stay over 2h draining everything. These were problems that were spoken about at the viewing and that we were told would be fixed once we moved in. We moved in a month later, nothing was fixed, the place was not cleaned and it not until 9 months in the tenancy that we actually had everything sorted.After 2 years of looking after the flat, on renewal of contract, of course they tried to increase the rent to more 400£ per month and we decided to leave. It took them almost 3 MONTHS to return the deposit back and obviously they tried to take money out of it, but we had all the evidence that that flat was in worse state when we moved in than when we moved out. DO NOT ACCEPT deposit deductions if you think they are unfair, they try to take as much money as they can and are very unhelpful. If need be, start a dispute!Only shout-out to Krissma who took over the previous manager (David was awful) and did her best. Once we moved out she was not particularly helpful in getting us the deposit back, which is a shame.DEFINITELY DO NOT RECOMMEND THIS AGENCY!!!
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Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
