Life Residential London reviews

★★★★★ 5/5

Trustpilot

seamless extension of tenancy

Amrita and her team have provided good advice and service regarding the extension of a tenancy contract on one of my properties. Thank you.

Daniel · 25 November 2024

★★★★★ 5/5

Google

I had an excellent experience working with Vanessa DaSilva at Life Residential. She was extremely helpful, very professional, Her clear communication and dedication ensured everything went perfectly, and I highly recommend her services to anyone looking for support with renting.

Raouf · 30 November 2025

★★★★★ 5/5

Google

Jonathan was very helpful and went above and beyond to support with finding a flat. Would definitely rent from him again

Stanko · 6 January 2025

★★★★★ 5/5

Google

Paige has been very helpful in resolving a leak in our flat and she has been very efficient in communicating with me.

Spencer · 19 December 2024

★★★★★ 5/5

Trustpilot

Sofa so good!

Claudio was very helpful in resolving an issue with a sofa that was well worn. After looking into cleaning and trying to find replacement parts he helped select a new sofa the tenant was happy with and even helped organise redelivering the old sofa to us so we can look into renovating it at our leisure. Throughout the entire process he was professional and quick to respond to my emails.

Mike · 19 March 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of receiving the…

I had the pleasure of receiving the service from Abby from the Renewal Department, and I couldn't be more impressed with her exceptional service. Abby made the rental agreement renewal process incredibly seamless and stress-free. Her proactive communication ensured that I was always in the loop regarding the progress. If only all agents had Abby's remarkable attitude and dedication to customer satisfaction, the world would be a better place. Thank you, Abby, for delivering the best service possible.

Ridhi · 17 September 2023

★★★★★ 5/5

Trustpilot

Claudio is an excellent agent

Claudio is an excellent agent. He made my experience with Life Residential a pleasant one . I can’t recommend the agency and Claudio enough . Thank you Claudio for your support and kindness.

Baljeet · 19 June 2024

★★★★★ 5/5

Trustpilot

Luke Parker

Luke Parker has been of tremendous help as my property manager. He is very prompt to respond to any queries or concerns which I may have and has assisted with the countless number of questions I had asked throughout my moving out process. Moving out of a property can be an overwhelming process, but Luke supported me throughout the process and really made it effortless. It is really appreciated

Prashaan · 2 April 2024

★★★★★ 3/5

Trustpilot

I have mixed experience with Life…

I have mixed experience with Life Residential as our letting agents.On the positive side, our new property manager (as of June 2023), Hayley Bellfield is extremely proactive, responds to all communications in a timely manner, and she is genuinely enthusiastic about helping us as landlords. She is very likeable and we've got on extremely well since she started looking after us. I've left a 3 star review, because our experience over the last 6 years has been more mixed, with several mistakes/omissions being made by LR, and the letting/management fees are higher than other agents.I have fed this back, and have moved to another agent this month. But I do believe that my concerns have been listened to by more than one senior manager now, and I have received genuine apologies for aspects of the service received in the past It looks like the organisational structure is changing for the better. So although the service has massively improved of late, it is now only because of the landlord fees that we have moved to another agent.

Elaine · 18 July 2023

★★★★★ 5/5

Trustpilot

I had great experience with Abby Gooptu…

I had great experience with Abby Gooptu from renew department recently ,Abby is incredibly professional, and feedback is always timely. I really appreciate her consistent high standards and efficiency!

Eddie · 23 August 2024

★★★★★ 5/5

Trustpilot

Lauren is our property manager and…

Lauren is our property manager and she’s always incredibly responsive and helpful. We had a fairly urgent issue and she was quick to act fast with great communication.

Amy · 6 September 2024

★★★★★ 5/5

Trustpilot

Amazing experience with Vaibhav!

Having recently had some small maintenance issues in our flat which were brushed off a few times, Vaibhav really restored our faith in the Life Residential team. When we reported the issues, Viabhav was attentive, very quick to respond, and stopped at nothing to ensure our issues were fixed promptly and professionally. Viabhav even followed up after the maintenance issues were solved, which really showed his dedication and commitment to ensuring residents have a great experience.

Effie · 25 October 2023

★★★★★ 5/5

Google

I was welcomed by Anna and Harry because I had an issue. Everything was solved in a prompt way. Super friendly, genuine and professional. Really recommended and thank you for your help

Jacopo · 27 June 2024

★★★★★ 5/5

Trustpilot

Our LIFE Property Manager

Our LIFE Property Manager; Abi Shanks has always been an absolute pleasure to deal with & portrays what is a "perfect property manager", having always responded to & executed any issues with tremendous efficiency & professionalism, all wrapped up in a most polite & considerate manner. Thank you Abi.

Laura · 7 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

Amrita has been mostly helpful, providing prompt and timely updates of the tenancy renewal. She is always polite and with good communication skills. Many thanks for the excellent service rendered :)

Pearlyn · 10 July 2024

★★★★★ 5/5

Google

Jonathan Pearson was very kind and took the extra step to make sure my search for a property was smooth. Had regular updates and check ins which I found to be informative and pleasant.

A · 12 May 2024

★★★★★ 5/5

Google

Professional and knowledgeable, Anna went above and beyond to help us find a new home after we emigrated to London from South Africa.

Bianca · 11 November 2024

★★★★★ 5/5

Trustpilot

Emma Donoghue

Emma DonoghueI have found Emma to be very polite. She has a positive attitude, gives clarity to queries, and always returns my calls and replies to emails. Thank you Emma

Eve · 21 July 2024

★★★★★ 5/5

Google

Curtis was really professional and friendly

Martina · 15 April 2026

★★★★★ 1/5

Google

PART 1 After months of continuous issues and enormous frustration, I have sadly decided to write a review about Life Residential. First of all, I have to say that LR was great in all the pre-tenancy process, from the viewings to the signing of the contract. Ethan and Lucy were really helpful and made the process smooth. However, as it often happens with letting agencies, the problems begin once you move in. Actually, for me even before. When I was on the train coming to London for my move in, I got an email from LR. They asked me when I was going to be available for the balcony cleaning, which was going to require two full afternoons. I want to clarify that a significant part of my work is from home, and that I have virtual meetings with clients for which I need the maximum privacy and confidentiality. Two full afternoons for me would have meant cancelling several appointments and losing a lot of money. Therefore, I asked LR why the cleaning was not completed before my move in date, as it should have been. Their justification was that there had been some change in staff, so things were slowed down. Of course, this should be their problem, not mine. I requested out of hours cleaning, in order not to lose appointments and money, but they refused to do so, despite acknowledging their responsibility. Please notice that LR never provides you with specific appointments (e.g. 1pm-2pm) but they require a full morning or afternoon for works and repairs. However, this was only the beginning. When I got into the flat, I realised that no deep clean had been conducted. In fact, the flat had been left with an incredible amount of dirt, clutter and dirty/broken items and furniture. This required me to spend the first days in the property cleaning and sorting things out, instead of just enjoying my new (and very expensive) home.

M2S · 12 June 2023

★★★★★ 5/5

Google

The not closing window was repaired within 1 week. Technical assessment was called by the agency and arrived the same day of my call (Monday). After receiving authorisation, the window was repaired on Friday in an efficient way. I very much appreciated the constant follow through, in particular at this time of December when after Friday the weather turned very cold and snew. Nicola was very understanding and open to help although she is not our regular property manager. It felt absolutely self-understood to her to help us with this serious issue in winter. Again, she consistently followed up on the authorisation, so that this issue is solved without hick-ups or delays. I would like thank Nicola very much for being so understanding, efficient and easily solve this issue that could have affected our health in winter. Also, the technician was very kind to look at the other window and repair it for free, especially that it turned out that it was a good thing to service this window, too, because otherwise it would have broken very soon. Many thanks once again for this consistent and efficient support to all parties involved!

Roxana · 12 June 2023

★★★★★ 5/5

Google

Antonia has been very good at helping us to get a house that we liked it. Very professional.

Cristian · 17 January 2025

★★★★★ 5/5

Google

Anna is very kind, passionate, helpful and professional. She always respond as fast as she can and she is a very bubbly and enthusiastic person when I met her in person.

Ambiii · 27 June 2024

★★★★★ 5/5

Trustpilot

Quick repair

Rosita is the property manager for our apartment and she got an urgent repair issue resolved in our apartment within a short couple of hours of reporting the issue, for which we were very grateful. Rosita always responds to queries very quickly and is very helpful and friendly to deal with. Thanks again Rosita.

Nicola · 22 November 2022