Life Residential London reviews

★★★★★ 5/5

Google

Life Residential offered me an high quality experience and exceeded all my expectations. The team made the entire process from inquiry to completion very smooth, transparent, and faster than my anticipation. I would like to acknowledge Molly Tilley and Robert Van Toor as their level of experience, the attention and customer service skills were outstanding. They helped me by removing the complexity of buying my first property. They listened to my requirements, fully understood my circumstances and offered me valuable, honest advice. Thank you both for a great experience!

Silviu · 6 December 2024

★★★★★ 5/5

Trustpilot

Zoe has been fantastic,

Zoe has been fantastic and salary’s had my best interest in find . Zoe and the wider Team have been fantastic always keeping me informed and acting for me.A great agent

Nick · 20 December 2024

★★★★★ 5/5

Google

I have a amazing experience with Payge Gregory Life resident she was very helpful and amazing care makes want it. She is a great asset for life resident. Thank you Payge

Gibel · 17 December 2024

★★★★★ 5/5

Trustpilot

excellent and immmediate responses…

excellent and immmediate responses received from Luca on e-mailsand requests.

Johan · 17 September 2026

★★★★★ 1/5

Google

After being thrilled by the great reception during the apartment viewing and the very quick initial rental agreement, we experienced the most dreadful reference check process imaginable. Over the next seven days, the company responsible for the checks (Goodlord) repeatedly identified imaginary "discrepancies," all of which were eventually resolved by the documents we provided. However, they continued to raise new issues daily. Communication was a nightmare, as everything required manual confirmation. In the end, the agency decided to deny us the apartment and kept the holding deposit, despite the fact that none of the issues were our fault. Since then, they have stopped responding to any of our requests, even though, under the Tenant Fees Act 2019, we are entitled to a refund. Looking back, the entire situation felt chaotic and fraudulent, almost as if they never intended to approve us and were simply looking for excuses to retain the holding deposit. P.S.: Another agency managed to complete all the checks within 24 hours.

Alexey · 27 November 2024

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL AGENT

VERY UNPROFESSIONAL We’ve been renting a property through Life Residential for the past 8 years in London.We usually have some flat inspections and everything has always gone well.However a new manager D.B has been in charge of our property recently and she didn’t show up for the third visit in a row without even informing us. Quite oddly Always on Friday…We had to wait at home with no notice and eventually called the agency to find out that nobody was coming. We have some very tight schedule with our job and always strive to accommodate the suitable slot in advance.That lack of professionalism is utterly shocking and disrespectful, especially when one doesn’t take the time to call or email us about the cancellation.We are tired of this poor management and have decided not to extend our tenancy agreement with Life Residential.Regards,Kévin

Kevin · 27 November 2024

★★★★★ 5/5

Trustpilot

Jack Piggott is a great property…

Jack Piggott is a great property manager who effectively has managed the day-to-day operations. He is organized, efficient, and responsive to the needs of tenants and owners. He has been always supportive when the building management company was not achieving the minimum requirements and expectations. As a property manager he has made my live at the apartment better than expected despite Centrick’s efforts.

Jaime · 11 January 2023

★★★★★ 5/5

Google

It was an amazing experience working with Conor.

Nicholas · 27 September 2026

★★★★★ 5/5

Trustpilot

Rosita is a brilliant property manager!

After a few months of living in our new flat, with some issues that had taken quite a lot of time to be rectified, Rosita took over as our property manager. Since we have had Rosita, everything has been sorted to the highest standard and very quickly. Rosita continues to communicate with us on a regular basis to ensure that everything is going well and i'm very happy with the service - i'd definitely recommend Rosita!Thanks Rosita!

Lucas · 17 November 2020

★★★★★ 5/5

Trustpilot

We have been dealing with Abby gooptu…

We have been dealing with Abby gooptu to get our current tenant to renew for another year. Abby kept us informed during the whole process and was brilliant. Thank you Abby.

Mrs · 29 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional and Inept

My son saw an advert for a studio in Slough and sent an enquiry, no response, called several times leaving messages, no response. I called and left several messages, no response then called every hour unril I finally spoke to the relevant department. The earliest viewing was at 2.45pm the following week so my son took time off work and whilst on the way got a call saying viewing cancelled. Not good enough, the rental was for 2 yrs and they obviously don't need his business so he is taking his money elsewhere. Do not recommend.

Mvanhoek · 13 November 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional property managers - vauxhall

Extremely unprofessional property management at vauxhall/nine elms Two months - a basic shower and kitchen hob exhaust is not still fixed. They have stopped coming on calls. And keep procrastinating the work Really painful time waste agents. I will never recommend themThey do not hold a good word for their work in entire st georges wharf ! They take months to get basic things in apartment fixed. Please dont appoint them as property managers !Only the letting agents are good here !

Bani · 13 November 2024

★★★★★ 1/5

Trustpilot

Horrible

Horrible! AVOID AT ANY COST. Toxic! It takes a toll on your mental health, your money, your life. Irresponsible, unprofessional, unavailable, corrupt!Life Residential is the worst agent i have dealt with so far. They have kept my security deposit and not paying it back after three months. Each time I raise this issue with them, a new person sends an email asking for my details and final bills. Once I respond,they don’t even bother to read the email and when I contact them again, they send another email asking for the same details. Then they disappear.my property manager was Gina, never read emails and mostly unavailable. they keep repeating emails to waste your time and don’t respond to your emails. Interestingly, they know what they’re doing. That’s why they don’t dare share their contact numbers on their official email signature. They make you call their general phone number and once you call them, you will be told the person is not available. Update: just got another email from the same person asking the same details i shared with her the day before. Life Residential should be banned!

Zahra · 13 November 2024

★★★★★ 1/5

Trustpilot

horrible service, very biased

this agency used to be better - currently - an absolute joke.me and my partner enquired about this property on separate basis for about 4-5 times for studio flat in Hounslow. we spoke estate agents a few times - they simply pushed back our viewing multiple times. excuses began with "out of office, not feeling well" to "tenants dont want to do any viewings" eventhough in rental ad move in date was September.we are quite, professional, calm and respectful full time working couple that felt discriminated and biased.very disappointed by these fake agents. never again

Tom · 13 November 2024

★★★★★ 5/5

Google

Robin is my agent and he’s very responsive, patient and efficient! He helped me get a spacious two-bed flat with a discounted rate. He’s very meticulous and responsible, answering all my questions, getting my flat all set up before I move in. It took him less than a week to get everything sorted. The whole renting experience is great and I will def use LiFE Residential again in the future if I move again.

Hannah · 12 June 2021

★★★★★ 1/5

Trustpilot

Terrible Building Management - Repairs Policy

Terrible and unreasonable service. We rented early June 2019 in Colindale. A couple of weeks ago we notified of 3 defects. One was the toilet seats being loose and the other was the dishwasher not working properly. In regards to the toilet seats we were told that it is our obligations to tighten the screws and when we asked how since the toilet is glued to the wall and there is no access they replied that they need permission from the landlord in order to make such a repair (if allowed). In the case of the dishwasher, since it is under warranty, they asked us to contact smeg and book an appointment while giving our contact details to smeg without permission (minor omission). When we returned to them and said that we cannot arrange an appointment as smeg only does full day appointments on working days, gave permission to enter the property when they need to and ask them to get this sorted, they replied that it is our obligation (clearly it is not, we are just renting). When we proposed that we can do it but asked to be reimbursed for the day of annual leave we would have to waste they replied with the previous line plus many (pointless) apologies. All that on top on the fact that we asked the agent during the viewing about repairs and he said that they would take care of everything needed provided we give permission to enter the property in our absence. At this stage trying to get hold of someone senior and find a fair and reasonable solution. Terrible service with unsubstantiated claims after renting unless something changes drastically in the future. Stay away unless you like wasting your annual leave to accommodate repairs to a property you do not own.

Konstantinos · 17 September 2019

★★★★★ 1/5

Trustpilot

Absolutely the worst managing agent I…

Absolutely the worst managing agent I had the misfortune to deal with. Totally incompetent and over-aggressive. Filing a lawsuit against them for numerous breaches to the tenancy agreement. Once Judgement is received , will post over social media.

Raj · 9 August 2024

★★★★★ 5/5

Trustpilot

Smooth process!

Smooth process and excellent service frim Breje!

Ani · 29 September 2026

★★★★★ 5/5

Google

It's amazing to work with this agency. Johnathan Pearson is very patient and helpful. He answered all my questions quickly that I worried about and help me to set up all the move in stuffs.

Noodles · 25 September 2024

★★★★★ 5/5

Google

Inga and Becky were superb at helping us manage all the issues that came up during the conveyancing of our sale. Couldn’t have asked for more. A great team.

John · 23 December 2024

★★★★★ 4/5

Trustpilot

A Seamless Letting Management Experience

Thanks to Jack Lau and Kalidass Uvaraj for their outstanding letting management services. Their swift and effective communication, coupled with a remarkable work ethic, sets a high standard within a short period to process all formalities. Jack Lau navigates the complexities of letting management with precision, ensuring a seamless process, and Kalidass Uvaraj proactive approach in assisting the tenant's settlement showcases a commitment to a positive experience. I wholeheartedly recommend them to anyone seeking an efficient and reliable letting management professional. Thank you for their excellent teamwork and support.

WaiChunIreneLAM · 23 January 2024

★★★★★ 5/5

Google

I cannot say enough positive things about Katie, my property manager at Life Residential. Every time I had an issue or needed assistance, Katie offered assistance promptly. She was not only extremely helpful but always went above and beyond to ensure that everything was taken care of. Her proactive approach truly made a difference in my experience with Life Residential. It’s rare to find such a dedicated, attentive property manager - she’s an absolute asset to the team.

Sara · 4 December 2024

★★★★★ 5/5

Google

EXCELLENT experience. I was dealing with Martin Krasowski who is very knowledgeable and experienced. He was able to answer all the questions and queries straight away. I placed my offer. He followed up every move closely with both parties and coordinated extremely well. After my offer was accepted Abrar Omran took over the responsibility to progress the sale. Abrar is again very professional, always available to take my calls , was coordinating with the solicitors and myself throughout. It made me feel my case was in safe hands. I finally completed. Thank you to Martin and Abrar. I would highly recommend Life residential.

Amit · 15 June 2019

★★★★★ 4/5

Google

I'm going to be honest, if this review was written for the first 3 years of our renting experience with life residential I would have given 1 star...repairs took over 9mths of chasing to be executed and communication was a joke!. However, I have now learned that it has everything to do with individual staff and not life residential as a whole. Our last property manager szilvia nemeth was really helpful and professional and I felt really happy with the service she provided. Our current agent Hayley Bellfield is by far the best agent we have had to date, she replies promptly to our emails and is always available via phone. she has tackled our repairs list head on with professionalism and we feel that for once we have a property manager that actually cares about our issues. we can't recommend her enough.

Melissa · 13 June 2019