Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an exceptional experience with Lorraine as my letting agent. From start to finish, she was professional, responsive, and went above and beyond to ensure a smooth process. Her attention to detail, clear communication, and genuine care made renting stress-free. Lorraine’s expertise and dedication were evident in every step, and I couldn't have asked for better service. Highly recommended!
Tom · 27 October 2024
Agent replied · 10 November 2024
Dear Tom, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
★★★★★ 5/5
GoogleI’m very grateful for Rebecka Hegardt’s excellent service. As property manager, she is efficient in responding to my numerous queries. There have been a myriad of issues relating to my apartment, but Rebecka has been tremendously helpful in assisting me and making my stay more enjoyable. She is an invaluable member of the LIFE Residential team!
Rachel · 16 June 2020
Agent replied · 15 June 2024
Hi Rachel, sorry to hear that you've encountered a number of issues with your apartment. However, it's great to hear that Rebecka did a good job in assisting you. Thank you for your feedback.
★★★★★ 5/5
GoogleHighly recommend Lorraine - very professional, friendly and eager to help!
Sally · 27 October 2024
Agent replied · 10 November 2024
Dear Sally, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleLorraine is very friendly and helpful. the best agent👍 …
Xilan · 3 November 2024
Agent replied · 10 November 2024
Thank you for taking the time to leave a lovely review regarding Lorraine. Kind regards, Katie
★★★★★ 5/5
GoogleLorraine has been agewat help in finding me a flat
Teresa · 27 October 2024
Agent replied · 10 November 2024
Dear Teresa, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
★★★★★ 5/5
GoogleRalph has been extremely helpful and kept me well-informed during the process of searching and finding a new home in London.
Binoy · 16 April 2024
Agent replied · 15 June 2024
Dear Binoy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ralph, and do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleRalph is a very helpful person. He has made my journey of finding a good flat extremely smooth. Would definitely recommend him. Thanks.
Eshmam · 16 February 2024
Agent replied · 15 June 2024
Dear Eshmam, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleMatt and Ralph were really helpful throughout the whole process. They got everything sorted for us quickly without any hassle.
James · 16 April 2024
Agent replied · 15 June 2024
Dear James, Thank you for taking the time to leave a wonderful 5 star Google review. Matt and Ralph will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleVery helpful - enabled us to find the right flat in difficult market conditions. Thank you Ralph
Patrick · 17 August 2025
★★★★★ 5/5
GoogleWe’ve lived in London for a long time and have always found it so difficult when it comes to finding a new place. But I have to say that finding this agency was a godsend. Leah in particular was incredibly helpful and patient with us. Thank you and we hope to use you again next time!
Bethany · 27 October 2024
Agent replied · 10 November 2024
Dear Bethany, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleRalph was absolutely brilliant - super helpful. Thank you! 🙏🏻 …
Molly · 9 October 2025
★★★★★ 5/5
GoogleLorraine was incredibly helpful and professional.
Agata · 3 November 2024
Agent replied · 10 November 2024
Dear Agata, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
★★★★★ 5/5
GoogleBrilliant service; responsive communication.. would highly recommend. Ralph was elitely professional. 5* all round.
Caroline · 14 June 2024
Agent replied · 24 August 2024
Dear Caroline, Thank you for leaving a wonderful 5 star Google review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleAll positive!
Helpful, understanding, advising, RELIABLE .
Gordana · 16 March 2026
Agent replied · 16 April 2026
Dear Gordana, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleVery nice agent! Ralph Rampersaud is so helpful! High efficient, kind and ready to help at anytime. Highly recommended.
CarinaQing · 16 February 2024
Agent replied · 15 June 2024
Dear CarinaQing, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ralph. Please do not hesitate to contact us again. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleLeah was super helpful.
Anna · 27 October 2024
Agent replied · 10 November 2024
Dear Anna, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
★★★★★ 5/5
GoogleRalph was great with the signing process and lead up to the move- thank you
Rosie · 16 April 2024
Agent replied · 15 June 2024
Dear Rosie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleMatt has been very helpful with helping us get done the whole rent process. Much appreciated!
Sherry · 17 March 2024
Agent replied · 15 June 2024
Dear Sherry, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleI couldn't have asked for a better experience with Life Residential and Ralph while searching for a flat to rent in London. Ralph's expertise, responsiveness, and personalized approach made the process enjoyable and stress-free. He showed me a range of fantastic properties, and his dedication ensured I found the perfect place. Life Residential's team was highly efficient and professional throughout. I highly recommend their services to anyone searching for a home in London.
Marin · 20 August 2023
Agent replied · 15 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
GoogleIt is rare to encounter a professional who balances high-stakes negotiation with seamless operational execution as effectively as Life Residence. Having worked with them on the recent transaction, I can state without reservation that their …
Aby · 16 March 2026
★★★★★ 5/5
GoogleJust moved in to the new property and me and my partner love it!
Lettings agent (Leah) was amazing!
Presented everything well. Answered all the questions and any concerns we had.
Very genuine person.
A great assest to your company!
Thank you for helping us find our new home!
Joe · 3 November 2024
Agent replied · 10 November 2024
Dear Joe, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
GoogleJasmine and the all the company were amazing since the beginning. Always available and very professional. I strongly recommend if you are looking to purchase your first home for the great support they give
Federico · 20 May 2025
Agent replied · 13 June 2025
Dear Federico, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
GoogleRalph and the team ensured that my property search was stress-free and went smoothly, particularly as I was returning to the UK after 16 years and was unfamiliar with the process. I have no hesitation in providing them with my strongest recommendation and sincere thanks.
Scott · 16 June 2020
Agent replied · 15 June 2024
Hi Scott, welcome back to the UK, firstly! Thank you for leaving feedback - we appreciate that it can be difficult navigating the property market in the UK and that's why we're here to help - enjoy your new home and don't hesitate to contact us should any issue arise!
★★★★★ 5/5
GoogleHands down one of the most effortless experiences finding a rental in my life. I would highly recommend Life Residential; Lorraine especially was an outstanding agent and handled the entire process with utmost professionalism.
She put our minds at ease, especially as we were nervous being first time renters in London, and explained everything comprehensively. She went out of her way to make the process smooth, hassle free and easy for us and kept us updated throughout. We felt so confident in her knowledge and abilities and trusted her throughout.
I won't hesitate to use the services of Lorraine and Life Residential for future rentals.
Jennifer · 23 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
