Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOur property manager Maquel Thomas was and continues to be extremely unresponsive and unprofessional during our 1 year contract with Whitehouse Apartments.
- Property was to be professionally cleaned before moving in as stated in our contract; this was not done even after multiple emails of asking for professional cleaning even after we moved in
- Repairs took months to complete; the flush on the shared bathroom was broken for months while we waited for Maquel to respond, amid other (less urgent things) that we chased for months on end with no response
- Maquel told us that the landlord wanted the property back for 'family' which is why we could not extend our lease. After we managed to find a new flat, we found that our flat was up again on Rightmove, with a new contract starting one week after our contract ended
- To this day (2 months after the end of our tenancy) we have not gotten our deposit back despite emails and calls to Maquel on an almost daily basis
Fiona · 16 June 2023
★★★★★ 5/5
GoogleProfessional service and in good partnership with other platforms help to set up tenant services. Worked with Matt from life residential and he has been dealing with our house renting quite exceptional!
Lingyi · 11 June 2024
Agent replied · 24 August 2024
Dear Lingyi, Thank you for leaving a wonderful 5 star Google review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleLorraine was fantastic to work with, professional, friendly, and incredibly helpful throughout the entire rental process. She made everything easy and stress-free. Highly recommend!
Shekinah · 27 October 2024
Agent replied · 10 November 2024
Dear Shekinah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleLondon moves can be stressful but Life Residential made the process easier and smooth-sailing for me. Special thanks to Matt for his excellent service and disposition. He was willing to go the extra mile and help out in any way possible :)
Paola · 19 October 2023
Agent replied · 15 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 1/5
GoogleRalph had provided an exceptionally great service which encouraged me and my partner that the experience with Life Residential would be smooth. However, since we moved in, the service was extremely bad, Asleigh as our property manager hardly ever replied to our emails in case we had an issue in the flat and our deposit hasn't been returned even 5 months after moving without any replies to many of our notices. Please be very careful when dealing with this agency.
Update on this: After 5 months of not replying to our requests to return the deposit, the agency is asking us to use essentially the whole deposit against the urgent issues they apparently identified after we left the flat, even though none of those have been mentioned in the check-out list. Unfortunately for us, we will have to take legal action, but we want to warn others to be very careful, please use any other agency if you can. It's been a horrid experience with Life Residential.
Bano · 16 May 2024
Agent replied · 15 June 2024
Dear Bano, I am sorry to read your 2 star review. I am concerned to read your comments and have passed them to our Head of Property Management to review with the team. We will then be in contact with you to discuss further. Kind regards, Negin, Customer Relations
★★★★★ 5/5
GoogleJust moved in - Matt was incredibly supportive and understanding as we had to do viewings while trying to move across the country! I don't think we could've managed it so easily without his help
Vicky · 17 March 2024
Agent replied · 15 June 2024
Dear Vicky, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleRalph was excellent. Responsive to communications and understanding of what I was looking for and needed. Would highly recommend.
Michael · 26 November 2024
Agent replied · 10 December 2024
Dear Michael, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
GoogleLorraine was so professional and friendly and a great asset in helping me find my next home! Thank you so much!
Zee · 27 October 2024
Agent replied · 10 November 2024
Dear Zee, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Katie
★★★★★ 5/5
GoogleLorraine was super helpful and well experienced. Thank you so much for everything! Hopefully we will work soon!
Yehor · 6 December 2024
Agent replied · 10 December 2024
Dear Yehor, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Katie
★★★★★ 5/5
GoogleLorraine is a superstar -- responsive, honest, friendly, patient. As first time international renter, we asked many questions. She explained the whole process, guided us step by step, very supportive.
Joy · 3 August 2025
★★★★★ 5/5
GoogleLorraine has been an extremely professional and helpful agent. Would definitely engage their service again in the future.
Ade · 26 November 2024
Agent replied · 10 December 2024
Dear Ade, Thank you for your kind comments regarding Lorraine and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
★★★★★ 5/5
GoogleReally enjoying my stay at Whitehouse Apartments! Ralph has been super friendly and professional, made the whole renting process smooth and easy. Thanks again!
Junxi · 21 September 2025
★★★★★ 5/5
GoogleRalph was fantastic in finding us our property! He was responsive, reliable and professional throughout the entire process and ensured everything ran smoothly. A great agent with a wealth of experience.
Georgina · 16 April 2024
Agent replied · 15 June 2024
Dear Georgina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
Google“Working with Ralph was a seamless and delightful experience. Their professionalism, attention to detail, and prompt communication made the entire process stress-free. I appreciate their dedication to ensuring I found the perfect rental. Highly recommended!”
Abdallah · 18 December 2023
Agent replied · 15 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
GoogleI had a fantastic experience with Ralph and Leah, both of which were extremely responsive, understanding and spent time understanding what I was looking for while providing regular updates on the market. They were very knowledgeable about properties in the area and I would highly recommend them.
Ryan · 15 April 2026
★★★★★ 5/5
GoogleRalph was super helpful during my flat search and was very responsive. Would recommend them!
Isabella · 4 November 2024
Agent replied · 10 December 2024
Dear Isabella, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleThe agent Lorraine Embleton was very patient and helped me find a really great flat！
Sixuan · 27 October 2024
Agent replied · 10 November 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleThe staff here were very patient and professional. My agent Ralph was being really helpful when I had a problem.
Jh · 3 August 2024
Agent replied · 24 August 2024
Thank you for leaving a Google review for our South Bank office. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleLorraine is an amazing realtor and I would recommend her to everyone!
Alyssa · 19 November 2024
Agent replied · 10 December 2024
Dear Alyssa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
★★★★★ 5/5
GoogleI’m a relocation agent, and I truly enjoy working with Matt. He is always highly efficient and consistently provides the best property options from our perspective. Thanks to his support, my clients have been very satisfied. I believe we’ll have even more great collaborations in the future.
N · 11 May 2025
Agent replied · 13 June 2025
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
GoogleGreat service! Lorraine was helpful and responsive from the outset.
A · 3 December 2024
Agent replied · 10 December 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleLeah Kelly was helpful, friendly and professional, absolutely brilliant service!
Jennifer · 26 November 2024
Agent replied · 10 December 2024
Dear Jennifer, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleMy wife Vanessa and I and both extremely pleased with the highly professional service that Ralph, over many years, and Zoe in more recent weeks, both at LIFE Residential have given us. They have been excellent in resolving numerous complex issues in relation to the management and letting of our property and we would recommend them very highly.
Keith · 26 November 2024
Agent replied · 10 December 2024
Dear Keith, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
★★★★★ 5/5
GoogleThank you life residential ! Got a great place thanks to Lorraine
Meg · 27 October 2024
Agent replied · 10 November 2024
Dear Meg, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
