Trusted Agent profile · London

Life Residential London reviews

★★★★★ Excellent

293 reviews across 1 platform

252, Westminster Bridge Road, London, SE1 7PD

Life Residential's office in London, at 252, is rated 4.6 out of 5 across 293 reviews on 1 platform, including 293 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.6 / 5

293

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I had an amazing experience with Lorraine from Life Residential! She made the entire process of securing my accommodation incredibly smooth and stress-free. Lorraine was extremely helpful, always accessible, and went above and beyond to assist me every step of the way. I couldn’t recommend her enough as she was simply so helpful and extremely nice!!

Heteesha · 3 December 2024

Agent replied · 10 December 2024

Dear Heteesha, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lorraine. Please do not hesitate to contact us again. Kind regards, Katie

5/5

Google

We have both rented and now bought a flat through Life Residential and had a fabulous experience both times. They really are very friendly and helpful indeed! Ralph is a delight to deal with on the rental side and Molly just could not be any more helpful, efficient and patient on the sales end. Thanks to everyone there for such lovely customer service!

Karen · 25 July 2024

Agent replied · 24 August 2024

Dear Karen, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team

5/5

Google

We can't thank Ralph enough! He was amazing from start to end, always polite, professional and friendly, carefully listening to our requirements. Despite the property needing a lot of repair and updating, he was able to organise the works to a very high standard in a very short time. He even added items like blockout blinds and curtains, that have made the apartment a lot more comfortable. Ralph really cares and thinks about the tenants. We can't be happier in our new home! Thank you Ralph and the Life Residential team!

M · 21 July 2023

Agent replied · 15 June 2024

Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.

5/5

Google

I had the pleasure of working with Lorraine Embelton at Life Residential, she’s one of the most dedicated and detail-oriented professionals I’ve met. Lorraine always makes sure things are brought to completion (even when the situation is complicated!) and has an incredible ability to stay diplomatic and find compromises, even with clients as demanding as me. If I ever need to find a new home again, I’d be very happy to work with her.

Daria · 5 October 2025

Agent replied · 9 October 2025

Dear Daria, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie

5/5

Google

Lorraine from Life Residential was fantastic from start to finish! She made the whole process simple and hassle-free with her expertise, responsiveness, and genuine care for her clients. Her knowledge of the market and attention to detail really stood out. If you’re searching for a reliable, professional realtor, I can’t recommend Lorraine enough!

Toby · 3 December 2024

Agent replied · 10 December 2024

Dear Toby, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lorraine. Please do not hesitate to contact us again. Kind regards, Katie

5/5

Google

Working with Ralph has been a pleasure. It’s the second time that we are asking Ralph for his support and we must say that it has always been a great experience. Going beyond his duties in supporting us and also communicating with us and the landlords in a very proactive and supportive way. Thanks again for your help !

Philippe · 7 October 2025

5/5

Google

I had a very positive experience with life residential. I had a few viewings with Leah, and she was excellent. So attentive, answered all my questions and was really committed to finding me my perfect place. Leah went above and beyond to be accommodating and I can't reccomend her and the company enough!

Rebecca · 27 October 2024

Agent replied · 10 November 2024

Dear Rebecca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

Ralph was incredibly helpful in finding me the flat I needed. He took the time to understand my requirements and worked hard to find the perfect place. Ralph was always professional, friendly, and communicated clearly throughout the process. If you’re looking for an attentive and guided property search, just ask Ralph!

Zoyah · 19 November 2024

Agent replied · 10 December 2024

Dear Zoyah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie

5/5

Google

I would like to thank Life Residential for letting me meet Lorraine.Lorraine is the first rental agent I met in the UK, and she is also very kind and warm-hearted. I really like her help to me, and I hope she can get better and better in the UK🥳🥳🥳 …

S · 3 December 2024

Agent replied · 10 December 2024

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

If you're looking for someone who is trustworthy, efficient, and passionate about their work, Ralph is the perfect agent. His commitment to excellence and customer satisfaction is unmatched. It was an absolute pleasure working with him, and I would not hesitate to do so again in the future!

Alina · 26 November 2024

Agent replied · 10 December 2024

Dear Alina, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

Tamara was super helpful whilst looking for places to rent and with the actual application process. Really happy with the apartment we found.

Oliver · 8 September 2025

Agent replied · 22 September 2025

Dear Oliver, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

Finding somewhere in London to rent can be super difficult but Lorraine made it such a smooth experience ! Her advice on where to live based on commute time helped narrow down areas to look at and we found the perfect place for my needs. So thank you!

Ines · 3 November 2024

Agent replied · 10 November 2024

Dear Ines, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

5/5

Google

Lorraine was incredible when helping us move into the flat. Always responded quickly and gave very detailed answers to our many questions. The best transition I’ve had when moving to a new flat and it was down to her and the team at Life Residential.

Martin · 3 December 2024

Agent replied · 10 December 2024

Dear Martin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

Ralph is the most efficient and caring lettings agent I have ever had the pleasure of dealing with. Always happy to help and gets things done with efficiency and accuracy. I recommend Ralph to everyone, he is the best to work with!!! Thank you Ralph!

Kerry · 3 December 2024

Agent replied · 10 December 2024

Dear Kerry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie

5/5

Google

The renting process went quite smoothly. Lorraine was my agent and she helped with the flat viewing, answered my questions patiently and helped me with the paperwork and referencing. They use GoodLord to handle administrative stuff like paperwork and referencing which I found to be quite smooth.

Sachin · 3 November 2024

Agent replied · 10 November 2024

Dear Sachin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

5/5

Google

Life Residential made it easy for us to secure our rental and go through the administrative processes. Lorraine is very helpful and always available! She is flexible and worked with us to make our experience easy and made us feel valued as potential renters. Thank you!

Jessy · 12 November 2024

Agent replied · 10 December 2024

Dear Jessy, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie

5/5

Google

I had a great experience with Life. My agent, Tamara, was incredibly kind and patient, even staying a little late in the office to send an offer I submitted late. She was able to speedily any question I had, and frequently kept me updated throughout the process.

Rambu · 26 March 2026

Agent replied · 16 April 2026

Dear Shaye, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Looking for a flat in London is always a tough job. I gave my requirements to Lorraine who showed me around some lovely places on the southbank. She was extremely friendly and gave me some really important advice around being a new renter to the city!

Joshua · 23 October 2024

Agent replied · 10 November 2024

Dear Joshua, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

Found our perfect place thanks to Lorraine's work ! She has been very accommodation in terms of viewing and was quick to provide answers to our questions. Getting the key afterwards was easy to plan to for a smooth moving ! Thank you Lorraine !

Faris · 3 November 2024

Agent replied · 10 November 2024

Dear Faris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie

5/5

Google

Thank you Lorraine for making what I would usually find a stressful experience become far more enjoyable. She was extremely accommodating and professional and made my letting experience a walk in the park. Would recommend for anyone else also needing an attentive and diligent professional!

Kate · 3 November 2024

Agent replied · 10 November 2024

Dear Kate, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lorraine. Please do not hesitate to contact us again. Kind regards, Katie

5/5

Google

Lorraine was fantastic in helping me find the perfect rental flat. She was attentive to my needs, responsive, and went above and beyond to make the process smooth and stress-free. Her knowledge of the market and dedication made all the difference. Highly recommend her services!

Flora · 27 October 2024

Agent replied · 10 November 2024

Dear Flora, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie

5/5

Google

Mark was a fantastic agent and guided me through my first purchase with ease! Cannot recommend him more :)

Hannah · 8 September 2025

Agent replied · 22 September 2025

Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

I had a really positive experience working with Tamara. She helped me secure and move into my apartment within a week, which made a huge difference during a stressful time. She was always quick to respond, kept everything on track, and made the whole process feel straightforward and manageable.

Urvi · 16 February 2026

Agent replied · 16 April 2026

Dear Urvi, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tamara. Please do not hesitate to contact us again. Kind regards, Katie

5/5

Google

Lorraine was brilliant! Looking for a place currently in London was daunting but Lorraine made this much easier particularly working around my shift work. Good communication and lovely to chat to whilst sorting all details out. Thank you for all the help.

Leanne · 27 October 2024

Agent replied · 10 November 2024

Dear Leanne, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

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Questions about Life Residential London

Has Life Residential won any awards?

Yes. In The Trusted Agent 2026 awards: Life Residential, London won Trusted Agent.

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