Trusted Agent profile

Life Residential reviews

★★★★★ Excellent

1,631 reviews across 2 platforms

Unit 11 Flagstaff House, St. George Wharf, London SW8 2LZ

Life Residential's London office at Unit 11 Flagstaff House is rated 4.5 out of 5 across 1,631 reviews on two platforms, including 509 Google reviews rated 4.7. The 1,122 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.

Google logo

4.7 / 5

509

Reviews on Google

This office

Trustpilot logo

1,122

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Life Residential. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very good service!

Renting with LR for 2 years now, I contacted the agency to sort out oven door, lighting and my hob that was broken. Nicola Soper was super responsive and very helpful ! Thanks to her and her very good service I ended up with everything sorted within a week or so. Even had a brand new hob and oven! Thank you Nicola for following up so closely and being so approachable and reactive!

Johanna · 13 March 2023

Agent replied · 17 June 2024

Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.

5/5

Trustpilot

new team is good!

Kandy is responsive, polite and efficient.

VG · 9 September 2026

5/5

Google

I can't thank Daniele enough for their outstanding service. He went above and beyond to help me find my dream home. His knack for finding hidden gems in the market and personalized approach truly set him apart. If you're on the hunt for a property, look no further, exceptional knowledge of the market prioritising customer needs.

Andrea · 21 April 2024

Agent replied · 20 June 2024

Dear Andrea, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

My time with this Agency has been great!

My time with this Agency has been great! in many different aspects and throughout the process but I want to give special thanks to my property manager, Riley Buckley, she is amazing! She will go above and beyond to be able to help you when needed! Many thanks, Lucia

Lucia · 15 August 2024

Agent replied · 23 August 2024

Dear Lucia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team

5/5

Google

Sally was really lovely. She always got back to me in a timely manner and was very helpful - showed me around the flat, the facilities and sent me a follow-up email with all the details I’d need to make an informed decision. I never felt rushed or pressured, which is typically how I’ve been made to feel before when searching for a place to live. Thanks Sally!

Camille · 21 June 2023

Agent replied · 20 June 2024

Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.

5/5

Google

Mariya was extremely helpful in helping me secure the flat. Responses were always very prompt and the systems used to pay and secure deposits were extremely smooth and convenient. I highly recommend Mariya as an agent as she constantly touched base with me and provided comprehensive coverage of the whole leasing process.

Ryan · 13 June 2024

Agent replied · 20 June 2024

Dear Ryan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team

5/5

Trustpilot

Luca Safari is an excellent staff

Luca Safari is an excellent communicator and provide an amazing customer service when he come over for inspection. Amazing lad.

Alvin · 25 May 2026

5/5

Trustpilot

Super fast responsiveness

Super fast responsiveness. Seamless dealing with the landlord. High quality of service. Our home life has unfortunately been ridden with problems with the setup, however Shruti and team has always stepped up to sort these issues seamlessly and pro-actively throughout 2022. This level of service gives us confidence to live a stress free life without having to worry about getting things done/ communication with the landlord/ scheduling servicing for appliances, cleaning, etc.

Hardik · 6 February 2023

Agent replied · 23 August 2024

Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.

5/5

Trustpilot

5 stars for Nicola…

This 5 star review is especially for Nicola indeed. Not all staff from this company are responsible and helpful. During my tenancy I encountered some very irresponsible staff. However, I was lucky Nicola was responsible for my move out. She is responsible and made sure my move as smooth as possible. The professional clean arranged by her was perfect. No tricky deduction from my deposit for natural wear and tear.

Emily · 27 March 2023

Agent replied · 17 June 2024

Thank you for taking the time to leave us feedback, it’s greatly appreciated.

5/5

Trustpilot

Outstanding Property Manager, Highly Recommended

I had the pleasure of having Luca Safari as my property manager while renting in the UK, and I cannot recommend him highly enough.

Bogolo · 10 August 2026

Agent replied · 22 September 2026

Dear Bogolo, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

5/5

Trustpilot

I had a great experience with Life…

I had a great experience with Life Residential. My property manager Ilinca Ioanovici has been so helpful during my entire stay. She is patient, always responds fast and solves everything efficiently. My account manager Smruti Patel has also been very helpful and resolved any issues I’ve had. It’s nice to work with professional people who do the best they can to help you. Can definitively recommed, 10/10!

Rand · 15 June 2023

Agent replied · 17 June 2024

Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.

5/5

Trustpilot

Great Experience

Had a great experience with Amrita. She was professional, responsive, and helpful throughout the entire process. Communication was always clear, and everything was handled efficiently. I really appreciated her support and would highly recommend her to others.

Tammy · 8 May 2026

Agent replied · 29 May 2026

Dear Tammy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

5/5

Google

Great service from start to finish. Daniele was great, answered our many questions and made sure our experience was smooth sailing. We had a very short time frame to find a place to rent and Daniele made sure this never felt stressful and made sure it all moved very quickly.

Megan · 19 June 2024

Agent replied · 20 June 2024

Dear Megan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team

5/5

Trustpilot

Emma O’Donoghue

Emma O’Donoghue Emma is so helpful kind and calm. I go to her with any problems and questions and she’s on it straight away, she’s understanding about anything I ask or need help with she’s a great person I go to for any problems about the property ☺️

Sian · 20 July 2024

Agent replied · 23 August 2024

Dear Sian, Thank you for taking the time to leave a wonderful 5* review. Emma will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Amazing experience with Life Residential especially with Rosita

We had an amazing experience with Life residential, especially Rosita as our property manager. She is very responsive and understanding. Every time we reached out to her for any help she always made sure we are at ease with understanding the issue, keeping us updated on the progress and solving the issue as well. She is great at her job and we highly recommend her. Keep up the good work Rosita.

Vancy · 19 December 2022

Agent replied · 23 August 2024

Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.

5/5

Trustpilot

Seamless tenancy

I had a seamless experience with Life Residential and one of the primary reasons being Mr. Marcus, who was our property manager. He was thoroughly involved throughout our tenancy in sorting out maintenance issues and following up on our various queries from the get go. There was prompt communication, clear response and direct action whenever needed. Very grateful for the support and cooperation received from Mr. Marcus throughout this time period.

Dev · 19 November 2024

5/5

Trustpilot

A Stress-Free Inspection Experience

I would like to praise my flat manager, Breje Amar, at Life Residential for being incredibly helpful and understanding. During a recent flat inspection, she followed all my requests carefully and was very considerate, even ensuring that my timid cat was not stressed at all, which I truly appreciated.

Anna · 17 January 2026

Agent replied · 24 January 2026

Dear Anna, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Mariya was very helpful in helping me secure a property and completing the process of moving in . I would recommend her in the future :)

Cheng · 4 May 2025

Agent replied · 13 June 2025

Dear Cheng, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

5/5

Trustpilot

Great experience

Overall a great experience, particularly thanks to our wonderful property manager Mariah Felix, who was always super helpful, responsive, kind and easy to work with! We were very pleased with our time and would happily recommend.

Nick · 28 April 2026

Agent replied · 29 May 2026

Dear Mariah, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

Since moving into my rented property via Life Residential, I've had a few small issues to resolve and wanted to share my gratitude regarding the amazing service from my property manager Evelyn. Evelyn has been super responsive and attentive since day 1 - any issue I have reported Evelyn has been on hand to resolve as quickly as possible, while providing me with regular updates and assurances. Thanks to Evelyn, I feel very comfortable living in this apartment and safe with the knowledge no issue will be left unresolved. Thanks Evelyn!PositiveResponsiveness, Quality, Professionalism, Value

Nathan · 25 August 2021

Agent replied · 20 June 2024

Hi Nathan, thank you for amazing feedback for Evelyn.

5/5

Google

Diana at Life Residential has been outstanding in letting my London apartment. She was proactive, clear, and highly professional throughout, from marketing the property to securing excellent tenants and managing the whole process smoothly. It was genuinely a five-star experience and I wouldn’t hesitate to recommend her.

Ewan · 16 January 2026

Agent replied · 16 April 2026

Dear Ewan, Thank you for your kind comments regarding the Nine Elms team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

Professional and genuine

Had really professional and positive experience with Life Residential. The dedicated Property Manager - Claudio De Tommaso has been very helpful and responsive throughout my tenancy as well as at the end of it. Genuine, professional and easy going. Very much recommended.

Justyna · 13 September 2024

Agent replied · 23 November 2024

Dear Justyna, Thank you for taking the time to leave a wonderful 5* review. Claudio will be thrilled to read your kind comments. Kind regards, Katie

5/5

Google

My experience dealing with LiFE Residential Nine Elms Riverside Estate Agents has been extremely pleasant from the start and continues to be so. I would like to mention Aiste Kotliarova for specific recommendation as she has been extremely helpful from the outset, and when the landlord of the original property that our offer was excepted for pulled out at the last minute Aiste did everything to ensure we were able to find a property (which ended up being better than the original) within our budget and to fit our timeline - making the process a whole lot easier and smoother than i thought it ever would be. It has been a pleasure dealing with Aiste and those at LiFE and I wouldnt hesitate to work with them again. Thanks

Daniel · 21 June 2021

Agent replied · 20 June 2024

Hi Daniel, thank you for your feedback!

5/5

Google

Recently moved to a flat using Rightmove, through LiFE Residential. Hadn’t used Rightmove before, only previously spareroom so was new to the process. Myself and my housemate found a flat we really liked and contacted LiFE Residential and received a quick response from Kyle. He was fantastic and comfortably answered every question we had, very responsive so we were able to view a video of the flat and set up a viewing very quickly. Once we decided we wanted to make an offer Kyle was present and helpful through all stages and again very happy to take the time to answer all the many questions I had. Only downside is there were a few things we had mentioned we wanted fixed before moving in which unfortunately were not followed up on and still trying to resolve with our assigned property manager. But apart from this, everything else was handled with care and professionalism. The flat was exceptionally clean when moving in including all appliances and carpets, was very impressed. No agency fees which was a bonus, and agency was helpful when trying to organise reference and all other admin bits. Thank you very much Kyle for making this an easy process for us. Moving can be stressful, especially in this new environment we are living in so we really do appreciate all your help! We’re enjoying living in the new flat and would recommend LiFE to all family and friends going forward!PositiveResponsiveness, Professionalism

Tahia · 21 June 2021

Agent replied · 20 June 2024

Hi Tahia, thank you for your feedback!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Life Residential's Google reviews

Questions about Life Residential

How many reviews does Life Residential have?

Life Residential's London office has 1,631 reviews across two platforms: 509 on Google, 1,122 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Life Residential's rating?

Life Residential is rated 4.5 out of 5 across all 1,631 reviews, and 4.7 out of 5 on Google from 509 reviews, checked 9 October 2026.

Has Life Residential won any awards?

Yes. In The Trusted Agent 2026 awards: Life Residential, London won Gold.

Where is Life Residential's London office?

Life Residential, Unit 11 Flagstaff House, St. George Wharf, London SW8 2LZ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.