Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotFriendly Service
Very professional and friendly.Prompt responses regarding queries.Would recommendOnly comment is the Terms and Conditions to be simplified and fees clearly explained
Mohan · 12 June 2017
Agent replied · 17 June 2024
Hi Mohan, Thank you for getting back to us and sending over your feedback, we really appreciate this :) We are glad that your experience with us was positive and we will definitely look into simplifying the terms and conditions and fees explanation!Have a great day, thanks again 😊
★★★★★ 5/5
TrustpilotRent Renewal
Was a Pleasure communicating with Abby and ShadyGot my desired Result Thanks GuysD Vaswani
D · 22 April 2024
★★★★★ 5/5
TrustpilotLife Residential team deliver
Very pleased that our property manager, Szilvia Nemeth, and the team achieved a smooth tenancy renewal to our mutual satisfaction. Pro-actively and efficiently handled throughout.
Michael · 17 August 2023
★★★★★ 5/5
TrustpilotSmooth Checkout process
Recently moved out and the entire checkout process was very smooth.Shruti clearly communicated what needed to be done and followed up with all the details.Life Residential is one of the best housing/rental agencies I've worked with.
Richard · 12 August 2022
★★★★★ 1/5
GoogleVery bad experience, was charged 300 pounds on check out after professional cleaning due to check-out report written in favour of landlord and agency. Avoid if you prefer a good professional service with no hidden fees.NegativeQuality, Professionalism
Sili · 21 June 2022
★★★★★ 5/5
GoogleMo Marstani and all of the LR personnel we dealt with were extremely responsive and professional. Highly recommend.
Caroline · 22 June 2019
Agent replied · 20 June 2024
Hi Caroline, thank you for your feedback. We're pleased LiFE staff were all responsive and professional! Thanks for your recommendations!
★★★★★ 5/5
TrustpilotTenancy renewal
Tenancy renewalAbby has been very helpful in completing the process. Best wishes to our tenants and liferesidential
DrS · 8 February 2024
★★★★★ 5/5
GoogleI really love the service in here, because they are considerable and chating like friends!
陈渊博 · 21 June 2020
Agent replied · 20 June 2024
Hi there, that's great to hear! Thank you for your feedback.
★★★★★ 5/5
GoogleGreat service and felt comfortable making informed decisions with the agent that worked with me.
Julia · 21 June 2020
Agent replied · 20 June 2024
Hi Julia, thank you for the review, it means a lot to us.
★★★★★ 5/5
TrustpilotVery smooth and easy process…
Very smooth and easy process facilitated by Abby in the Renewal Department. Thank you!
Dale · 7 April 2024
★★★★★ 5/5
TrustpilotThanks Hayley
Hayley at Life Residential is on the ball. Really efficient with our rental apartment maintenance and understands cost effectiveness .
Michael · 4 September 2017
Agent replied · 17 June 2024
Michael, thank you very much for letting us know Hayley is taking good care of your property investment. Your feedback is much appreciated.
★★★★★ 4/5
TrustpilotMr Thomas Chan
Mr Thomas Chan responded to my email promptly and with his support I have peace of mind on letting matters of my apartment.
Mr · 14 September 2023
★★★★★ 5/5
TrustpilotMatthew WIlson at Life Residential
My Property Manager at Life Residential, Matthew Wilson, has been doing an excellent job: helpful, efficient and proactive. Highly recommended.
Alan · 2 June 2017
Agent replied · 23 August 2024
Thanks for taking the time to tell us your feedback Alan - we're so pleased that Matthew has been doing an excellent job as your property manager! Thanks for the feedback 😊
★★★★★ 1/5
TrustpilotShocking aftercare
Shocking aftercare, I have had many things needing fixing from when I moved in. It's now over 9 months into my tenancy and they are still passing the buck onto other agents..Stay away
Fred · 2 November 2022
★★★★★ 5/5
TrustpilotResponsive property manager
Our property manager, Mr Thomas Chan, has been very responsive in answering our enquiries and providing useful information about the property we rent. He follows up on our enquiries promptly with a polite and patient attitude.
KK · 1 July 2022
★★★★★ 5/5
TrustpilotVery friendly and profession service
Very friendly and profession service. My main point of contact was Nirav Patel and he was always available when I needed something. Really enjoyed my stay with LIFE Residential and highly recommend them.
Lennart · 24 October 2022
★★★★★ 5/5
TrustpilotI recently had a great experience with…
I recently had a great experience with Abby from the Renewal Department. Very good service!
Gogonea · 5 March 2024
★★★★★ 1/5
TrustpilotExtremely disappointing communication.
Extremely disappointing communication.Waited for an offer review with no response, agent ingoring my calls and picks up when called using another number.No respect to drop a quick email update on a property.
Callum · 25 November 2022
★★★★★ 4/5
GoogleI had the chance to be in contact with Kyle. He was always very helpful and quick to answer any questions I could have. He also always sent me different flats to view and was really trying to stick to the criteria.
CoralieCalfond · 21 June 2021
★★★★★ 5/5
TrustpilotHappy renter
Our property manager is really proactive. Whenever we have any issue the turnaround time is really fast.
Neelam · 10 January 2024
★★★★★ 5/5
GoogleI had amazing experience with this agents. They are very helpful and kind. I will recommend this company to everyone who is looking for properties.
石田マリア · 21 June 2023
★★★★★ 1/5
GoogleWe are talking about rarely emailing back, holding deposit three months after lease ends, flat manager always on annual leave and never calling you back.
Maggie · 21 June 2023
★★★★★ 5/5
TrustpilotVery good agent and efficient at work…
Very good agent and efficient at work and also care about client. Good at listening and have kind heart to help.
Cui · 5 October 2023
★★★★★ 4/5
TrustpilotEfficient
Our queries were handled with a short delay, and a convenient solution has often been found.
Henri · 25 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
