1/5
TrustpilotPathetic experience with Lifeβ¦
Pathetic experience with Life Residential. They are horrible with End of Tenancy charges. Charging for what they either haven't provided or provided rusty, stained or broken.
Trusted Agent profile Β· London
Life Residential London reviews
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1,663 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,663 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExceptional service (Hayley)
Hayley at LiFE Residential is an exceptional property manager, pro-active, responsive, polite, professional, courteous and is the benchmark in property management. Very efficient and effective, clear communication and reliable.Thank you very much for all your hard work Hayley we are so grateful! All the best,James
5/5
TrustpilotProfessional, Friendly & Ever So Efficient
Professional, friendly and the smoothest path through finding and agreeing a new tenancy on a property that I've ever had. No hesitation in recommending them!
Agent replied Β· 17 June 2024
Hi Ian, thanks for finding the time to tell us what you think. We are so happy to hear that you've found our lettings process to be professional and friendly - that's amazing news! Thank you for your recommendation, and we hope you enjoy LiFE in London!
5/5
TrustpilotMarcus Yu is an incredible propertyβ¦
Marcus Yu is an incredible property manager he goes far and beyond and is the best manager we have had at life Residential
5/5
TrustpilotOverall a faultless service
Really good throughout. Excellent communications. Great service with managing our rental property. Tenant found quickly with a good rent achieved. Overall a faultless service.
Agent replied Β· 17 June 2024
Thank you for your feedback! We are pleased to hear youβre happy with the service provided by our team.
5/5
GoogleGreat service by Steven to close a deal in record time. Highly recommended π β¦
Agent replied Β· 20 June 2024
Hi A.S. thank you for your feedback on Steven, really great to hear about this!
5/5
GoogleGreat working with Steven Payne on the sale of my property. Secured a premium outcome and valuation. Certainly the best agent Iβve worked with and would recommend to anyone. Life residential has a great proprietary client database offering access to a wide pool of contacts.PositiveResponsiveness, Quality, Professionalism
2/5
GoogleAs soon as I've moved in and reported an issue, they started to ignore my messages. My worst experience with a letting agency so far, do not recommend.
5/5
TrustpilotI had a great experience with Abbyβ¦
I had a great experience with Abby Gooptu, my Renewals Consultant. She helped me smoothly renew my contract with my client within a month. Highly recommended!
5/5
TrustpilotChanelle Pierre did a great job inβ¦
Chanelle Pierre did a great job in renewing our contract. The whole process was easy and smooth.
5/5
TrustpilotVery good rental negotiation by Chris
The tenancy of my unit at Maine Tower nearly comes to an end. Mr Chris Mitsatsos of Life Residential conducted a very good negotiation with the tenant and reached an agreement for continuing the tenancy for another one year. Very smoothly done.
5/5
TrustpilotTenancy Renewal
Amrita Rathod dealt with my tenancy renewal, she kept me informed and processed the renewal promptly without any issues.
5/5
TrustpilotLife Residential as property manager
Have been engaging Life Residential for a couple of years to manage my property for rental. Pretty much a hassle free experience.
Agent replied Β· 17 June 2024
Hi Mr Heng, thanks for your feedback. It's great to hear you've had a hassle free experience with us here at LiFE Residential, this is exactly what we strive for. Thanks for sharing.
5/5
TrustpilotCarlos DaSilva cooperated with meβ¦
Carlos DaSilva cooperated with me regarding different issues and I would like to express my gratitude to him.
Agent replied Β· 17 June 2024
Hi Mohammad, thank you for your feedback on Carlos, we'll pass on your gratitude to him.
5/5
GoogleAmy helped me and my boyfriend with our move. She has been so helpful throughout the process and is very personable and trusting. By far the best experience I have had with moving thanks to herPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotWe had a good experience with Life
We had a good experience with Life - Abby from renewals has been very responsive in back and forth communications.
5/5
TrustpilotThe overall experience was good for me
The overall experience was good for me. The agency responded to most of the issues in time, thanks to my proper manager Katie.
5/5
GoogleI dealt with Mo from their office and honestly he was very professional. I would highly recommend consulting him.
Agent replied Β· 20 June 2024
Hi Khalifa, thank you for your feedback. We're sure Mo will be happy to hear of your recommendations.
5/5
TrustpilotThe microwave broke down
The microwave broke down, but Cristina, the property manager, assisted me and we were able to fix the problem successfully. Thank you.
5/5
TrustpilotSeamless check in and check outβ¦
Seamless check in and check out process! Really enjoyed working with Claudio, he was attentive and responsive and I appreciate all the help.
5/5
TrustpilotMy tenancy renewal process was smoothlyβ¦
My tenancy renewal process was smoothly and professionally handled by Sham Umar who answered all of my questions. Great service!
Agent replied Β· 17 June 2024
Hi Ian, thanks for your feedback. We're pleased your renewal was handled smoothly and professionally by Sham!
5/5
TrustpilotRebecca
Rebecca helped me sort my flat inspection and cleaning. She was extremely efficient and helpful and I would highly recommend her.
Agent replied Β· 17 June 2024
It's great to hear that Rebecca was helpful in arranging your flat inspection and cleaning Natascha. Thanks for recommending her, that means a lot! Thank you for your feedback.
5/5
TrustpilotVery efficient service in arrangement β¦
Very efficient service in arrangement of renewal of tenancy and clarification of questions . I find the process smooth and trustworthy.
Agent replied Β· 23 November 2024
Dear YC Cheng, thank you very much for taking your time to let us know how we're doing - your feedback is much appreciated. We're glad to hear you found our processes easy to follow.
5/5
TrustpilotAbby Gooptu been very helpful
Abby Gooptu been very helpful in securing our rental contract renewal swiftly and efficiently. We are the landlord
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
