5/5
TrustpilotSince we move in the property (1 year…
Since we moved in the property (1 year ago) we have no issue with our manager Emily Lightley. She is always polite, helpful and patient. If you have her, you are the lucky one. :)
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,662 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,662 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAppreciate Renewal Department Abby’s…
Appreciate Renewal Department Abby’s professionalism and kind assistance during the whole process.
5/5
GoogleI have been working with James Handley for several years now and he’s very responsive and reliable. I had so far several tenancies handled by him and got great values. Strongly recommended 👍 …
5/5
GoogleExcellent service, prompt, courteous, efficient. No unrealistic promises, willingness to react to changing circumstances. Good follow-up and finalization of contract. Sufficient administrative resources to deal with management challenges. All in all, a happy experience.
5/5
GoogleWe had a really pleasant experience with LiFE Residential while renting our new flat. Their consultant, Aiste Kotliarova played a key role in the entire process, she was extremely helpful with everything.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotAbby Gooptu from the renewals…
Abby Gooptu from the renewals department did a great job of the renewal with my tenants. Very smooth and efficient
5/5
TrustpilotThe proactive service of the oversea…
The proactive service of the oversea property owner is very impressive.
4/5
TrustpilotSatisfactory experience
Yerko, my account manager responds to my emails efficiently even though we are in different time zones.
Agent replied · 17 June 2024
Dear Vanessa, thanks a lot for your feedback. Great to hear Yerko is available when you need him. :) Our Lettings, Sales, Accounts and Property Management teams try their best to accommodate clients from all different time zones. :)
5/5
GoogleWould highly recommend, very helpful and responsive professionals.
Agent replied · 20 June 2024
Hi Zeynap, thank you for your feedback!
5/5
Googleprofessional agents, hard to find in London. personally recommend mr Kwok Lam
Agent replied · 20 June 2024
Hi Andrea, we aim to stand out from the crowd! Thank you for your feedback.
5/5
Trustpilottimely service
Mr. Abby Gooptu from the Update Department provided timely and satisfactory renewal services.
5/5
TrustpilotMo and his tesm communicated well and…
Mo and his tesm communicated well and acted quickly on our queries / requests. Thumbs up.
Agent replied · 17 June 2024
Hi Arturo & Georgina, thanks for your feedback. Great to hear Mo and his team acted quickly and efficiently with any queries or requests you may have had. Well done team!🙂
1/5
GoogleUnprofessional office, they not check the apartment before moving in.befor 4 months they had 1.8 stars after we wrote our review They jumped to 4.3 stars ?????? !!!!!!!!!! It's a big question mark You will know the truth after you lose your mind and your money
5/5
TrustpilotGenerally excellent service and good…
Generally excellent service and good effort is always made to achieve my requirements as a landlord.
Agent replied · 17 June 2024
Hi Nigel, thats good to hear. Thanks for sharing!
5/5
TrustpilotThe service is timely and the communication is smooth
Due to the epidemic, our travel plan has changed. The leasing and management of the house are completely dependent on your company's work. Over the past year, we feel very satisfied and don't have to worry too much. Thank you.
5/5
TrustpilotAbby Gooptu recently helped me renew my…
Abby Gooptu recently helped me renew my tenancy. She was helpful, knowledgeable and got it all done very swiftly.
5/5
GoogleFantastic service from Aiste in helping me find the perfect apartment. Really helpful, really responsive. Reena (property manager for me) has also been effective in providing a medium between myself and the landlord and getting some stuff fixed/replaced!PositiveResponsiveness, Professionalism
5/5
TrustpilotRental renewal
Abby Gooptu from the renewal department was very kind and helped me renew my apartment lease
4/5
TrustpilotI got very prompt response to my …
I got very prompt response to my request of yearly statement for personal assessment with HRMC
Agent replied · 17 June 2024
Hi Steve, we're glad we were able to help with your personal assessment. Thanks for your feedback.
4/5
TrustpilotExcellent service Life Residential!
Excellent service from Agnes,Clifford and their teams.The solicitors’ service have unfortunately been a big disappointment.
Agent replied · 23 August 2024
Hi Gottfried, we're pleased you've had excellent experience from the teams here at LiFE! We're sorry the experience hasn't been as good with the solicitors, we hope you manage to get it all resolved!
5/5
TrustpilotAbbey Gooptu provided a first class…
Abbey Gooptu provided a first class service for the renewal of tenancy. i cannot speak highly enough of her.
5/5
GoogleThis place is very nice and tidy and the Life Residential agency Aiste Kotliarova give us really good service. A nice experience!
5/5
TrustpilotAbby Gooptu
Abby Gooptu has done an excellent job in negotiating and renewing the letting of my apartment in Hayes. Mary.
5/5
TrustpilotExcellent work on Tenancy Review
Excellent work on Tenancy Review, made the experience very easy and worry free, thank you.
Agent replied · 17 June 2024
Hi Jeremy, that's great stuff! Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. In The Trusted Agent 2026 awards: Life Residential, London won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
