Trusted Agent profile · London
★★★★★
1,664 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,664 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSuper good. We were in a hurry to find a flat in central London, and were lucky to have Aiste Kotliarova as our point of contact with them. She was communicative, attentive, and moved as quickly as we needed. She single-handedly made a stressful process a breeze.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleIt was a great pleasure to work with Mo Waleed. He was always on the end of the phone, very proffesional and kept things moving all the way along. Liaised between the landlord and me(the tenant) quite swiftly while offering healthy advises during the whole process. Very positive experience!
5/5
Trustpilotproperty manager was very helpful
I have had a very easy time settling into the property. The property manager at my property, Claudio De Tommaso, was incredibly helpful before, during, and after the move in process, always answering my questions promptly via email and providing support to help me settle into the flat.
5/5
TrustpilotVery impressed with Hayleys…
Very impressed with Hayleys responsiveness and professionalism. Super service; highly recommend
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotAnca (Property Manager) of LIFE …
Anca (Property Manager) of LIFE Residential has been very supportive and communicative in managing and resolving issues with my flat, negotiating both with contractors and the tenants. I would recommend her unreservedly.
Hi Miguel, thanks for taking the time to let us know how we've done. It's great that you've found Anca to be supportive and a good negotiator between yourself and contractors and tenants. It's lovely to hear that you would recommend her - thanks very much for letting us know.
5/5
GoogleI had a good experience with Life Residential. They were very patient and helpful throughout my move-in process. I would definitely recommend them.
Hi Smrithi, thank you for your kind feedback.
5/5
GoogleI highly recommend agency LifeResidential. Their staff - esp. Regan - is highly helpful, knowledgeable, skillful, happy to help and answer any possible questions in timely manner.
Hi Tatjana, thank you for your review. Regan is a great member of staff; we're glad he's done a good job!
5/5
GoogleNick from LiFE Residential was extremely helpful in my experience renting a property. He helped answer all our questions and was consistently on hand throughout the process.
Hi Angus, great to hear that Nick has done a good job.
5/5
TrustpilotRenewal tenant agreement
Ms Amrita of tenant agreement team not only good work for proposal market rental rate but also complete the process in efficient way. Thank you. TH LAU
5/5
TrustpilotWell looked after
We feel very well looked after by Claudio at Life Residential. He has been quick and proactive to respond to queries and issues, and is extremely personable.
5/5
TrustpilotHad great communication with Marcus Yu
Had great communication with Marcus Yu, after struggling to get any responses.Once he took over the case everything was resolved smoothly.A great professional and great example of how to assist tenants.
5/5
TrustpilotCaring & helpful Property Manager
Leo, our property manager was very helpful in guiding us through our end of tenancy. He was always readily available via email to reassure and answer any queries.
5/5
TrustpilotIt is a great time with whole team
It is a great time with whole team. Good response and better service.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotAbby from renewal department was…
Abby from renewal department was brilliant, efficient and great to work with! Closed the renewal at a better rate and guided us through the process. Thank you 👍🏻
5/5
TrustpilotEfficient service
A big thank you to my property manager Esmee, for her help in making my move in smooth and resolving other issues in a timely and efficient manner!
4/5
GoogleLife Residential has been very swift in securing a tenant to rent our property. Property Consultant Mo is particularly helpful - his responses are quick and to the point.
Hi Yuen, thank you for your feedback. We're pleased Mo is helpful and provides quick responses.
5/5
TrustpilotAmazing!
Matt Herring and Chanelle Pierre from LiFE Residential were amazing! They made renting super easy with their quick responses and friendly attitude. Definitely recommend them!
4/5
TrustpilotThe team is quick in responding to…
The team is quick in responding to repair request.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
Trustpilotperfect it’s perfect perfect perfect!!
perfect it’s perfect perfect perfect!!! Problems are solved quickly
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotAnca Manolache has recently taken over …
Anca Manolache has recently taken over as property manager for our rented properties. I have been impressed by her professionalism, her efficiency and her speed in resolving problems that have arisen.
Hi Pauline, thank you for taking the time to tell us your thoughts. It's great that you're having a great experience with Anca as your new property manager. We are pleased to hear that she has been professional and efficient when dealing with you - thanks for letting us know! 😃
4/5
TrustpilotResponsive and knowledgeable
Responsive and knowledgeable. Generally able to fully address our questions and concerns.
Thank you for your kind review. We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotCan't speak highly enough of LiFE…
Can't speak highly enough of LiFE Residential. My Property Manager, Darcey Nicholls, handled replacement of a leaky shower/mixer tap in my bathroom really smoothly. Liaised with the landlord and plumber and got it fixed with minimal hassle. She kept me regularly updated throughout the whole process, which was incredibly reassuring!
5/5
TrustpilotProperty managers
Hayley, and Emma before her, have both been fantastic, personable, and attentive property managers. They've swiftly dealt with issues and have been wonderful advocates. Their support has had been invaluable.
1/5
TrustpilotBad customer service
Estate agents totally fine, customer service and property management once we moved in was horrendous. Completely ignored all our attempts at communication when we had issues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
