Trusted Agent profile · London
★★★★★
1,664 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,664 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWas served by Karishma, who was very helpful in aiding my search for a flat. Very honest and works with you to get what you really want. She and her team were great to deal with and would highly recommend.
Hi Alex, we're happy to hear that Karishma and her team were helpful and supported you in a search for a new home. Thank you for the review.
5/5
GoogleGreat team. Kind people. They worked efficiently and got the job done.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotThe Professionalism
The promptness, the professionalism, the efficient & effective communication has been amazing & super! Impressive & very well done Eleanor Fever & team!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotKalidass was proactive in negotiating…
Kalidass was proactive in negotiating and in increasing rental amount. Good service.
5/5
TrustpilotI would like to commend Claudio for a…
I would like to commend Claudio for a job well done! He was so helpful and very responsive with my emails esp regarding my moving-out. He is really doin his job very well and he made sure that all concerns are answered as soon as possible.He is an asset to your team. Keep up the good work Claudio!
5/5
GoogleVery professional letting agents. Harry Free in particular was very attentive to our needs, super responsive when we had queries and very helpful throughout the entire process of us securing our flat.PositiveProfessionalism, Value
Hi Aneesha, thank you for your feedback, we're sure Harry will be pleased to hear it!
5/5
TrustpilotEllie Fever provided a fantastic and…
Ellie Fever provided a fantastic and very professional service and successfuly negotiated a rent increase for us, which we are delighted about. It has been a pleasure dealing with Ellie and she is clearly a great asset to LiFE Residential.
Hi Susie, thank you for such kind words.
5/5
TrustpilotTimely resolution
Timely resolution, follow-up and understanding the scale of the problem made it a pleasant experience working with Alisha.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleErjana at Life Residential was super helpful right from the viewing to getting the keys done, and the entire process happened quickly. She also stayed beyond the normal hours to help secure the property and took care of everything.
Hi Distant, thank you for your feedback. We're pleased Erjana was super helpful from start to finish - ensuring a smooth process!
5/5
GoogleKyle was super helpful, two thumbs up for his services!
5/5
TrustpilotGreat service
Very happy with my interaction with Abby from the Renewals Department. She is very efficient and sorted the renewal very quickly at a great rental rate.
5/5
TrustpilotGreat job by Abby Gooptu.
Abbi Gooptu of the Renewals Department did a great job of renewing the 24 month lease on my apartment in Riverdale House.She is efficient and very pleasant to deal with and is clearly an asset to Life Residential.
5/5
TrustpilotCommunication
Communication Having someone available to contact about the smallest issue relating to being a landlord . In my experience my manager Thomas Chan has always responded in a helpful respectful way when I’ve needed to make an enquiry .
1/5
GoogleReal pain to deal with. Moved out over 3 months ago and still waiting for my deposit back. The guys just don’t care. I keep chasing them and get no substantial replies once a month. Avoid if you don’t want it to become your full time job…
3/5
TrustpilotClaudio De Tommaso
I haven't usually had a good experience with life residential in the past i am giving this a 3 star rating, However I give Claudio De Tommaso five stars. Since he has been looking after my apartment, I've discovered a prompt, fast and efficient service, and someone who tries to solve problems as quickly as he can.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Katie. She resolved my issue quickly and efficiently, and I can’t thank her enough for her help.
5/5
TrustpilotGreat Property Management team
Darcey & Cristina (my property managers) always endeavour to help me on any issues raised as swiftly as possible. They always keep in close communication and have been a real help in solving my queries while living in a life residential managed property.Gus
4/5
GoogleOnly just moved into our new place but so far everything has been great!
Thank you for taking the time to leave us feedback, it’s greatly appreciated!
5/5
GoogleAgent: Aiste Kotliarova She was fantastic from start to finish, exactly what I was hoping for when I looked to rent a flat. Very responsive, quick and especially when the move-in-monies had to be cleared in time, she did all her best to make it on time. Highly recommend the agent and best of luck!PositiveResponsiveness, Professionalism
5/5
GoogleWe have had a great experience with Life Residential and more specifically with Amy Howe who made the process very simple and easy for us. She helped us throughout the entire process and managed to find the best property for us. She was very responsive and always available to help. Highly recommended service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Trustpilotllinca loanovici Thank you so much for your help
llinca loanovici is nice and helpful, quick response. She helps us to fix all problems we faced during the rental year. She is very professional and always gave us valuable advice. Thank you so much for your help.
5/5
TrustpilotRosita helped me to arrange the repair…
Rosita helped me to arrange the repair work. The problem was fixed in a timely manner.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotWith thanks
I was very impressed with the efficiency of my property manager Rebecca Cannon who helped me sort all the plumbing improvements that need to be made. She was very prompt and helpful and always polite. Thank you.
5/5
TrustpilotKalidass Uvaraj
The extension of the rental agreement for my County Hall flat has been in excellent hands with Kalidass Uvaraj. I was informed well in advance about the options, we discussed conditions for the extension, Kalidass advised me on the rent and negotiated the new agreement with the tenant. An obvious 5 out of 5 score.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
