Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNon professional company, they talk not true, 3 months ago they have 1.8⭐️, now they jumped to3.00 hah hah hah
what it means????
If you are a student, don't waste your time, don't loose your money, keep your head relaxed.
They will give you an apartment which has many problems, you will follow them daily, with a false appointments. Our experience with them 6 months, very very bad service.
I do not recommend dealing with the company. I rented an apartment from them and its defects were not apparent, problems with electricity, plumbing, and the water heater.
Furniture disintegrates quickly, smells, poor maintenance and neglect
They have no credibility.
If you are a student, do not waste your time with them. It is better to live in a building owned by a company,,, or housing designated for students.
Mansour · 22 June 2018
★★★★★ 1/5
TrustpilotNightmare
Nightmare to deal with
TM · 14 August 2024
Agent replied · 23 August 2024
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
GoogleAmy was lovely and very helpful, thanks!
Killian · 21 June 2023
★★★★★ 2/5
GoogleAppear to be an outlier compared with other reviews, however found LifeResidential unprofessional, unresponsive and unhelpful throughout the tennancy. I wouldn't use again.
Nick · 21 June 2023
Agent replied · 20 June 2024
We’re sorry to hear the service of your experience, this is not the service we strive to provide. I understand you have spoken to a senior member of our team to discuss your concerns and if there is anything we can help with moving forward, please do let us know.
★★★★★ 5/5
TrustpilotThanks very much for Abby
Thanks very much for Abby, who helped with the renewal of my flat. She’s been very thoughtful and helpful through the entire process, always be responsive promptly and supportively. It’s very much appreciated.
Mengchen · 26 September 2024
★★★★★ 5/5
TrustpilotAliza has been a great property…
Aliza has been a great property manager. Quick to respond and resolve the issue efficiently. Thank you.
Mayowa · 14 June 2022
★★★★★ 5/5
TrustpilotAbby Gooptu from the Renewals Team ✨
Abby Gooptu from the renewals department has been a great help and pleasure to deal with. He has helped secure us our renewal for the next 18 months and has been extremely helpful.
Carys · 23 September 2024
★★★★★ 5/5
TrustpilotA big thank you to my property manager…
A big thank you to my property manager Maham Iftikhar. She discharges her duties diligently and always responds to my emails and answers my queries in a way that I understand. She is particularly helpful in doing check out and check in seamlessly.
Jessie · 27 March 2024
★★★★★ 5/5
TrustpilotGreat service from Nicola Soper
Great service from Nicola Soper. She arranged to have our property's hot water problem fixed in record time, and kept our tenant happy throughout the process.
Tony · 10 March 2023
Agent replied · 17 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 5/5
TrustpilotLorrell Fowlin as my property manager
Lorrell Fowlin as my property manager, has been helpful and thoughtful. She kindly solved the problems that come up with the property. I would love to express my gratitude to her support.
Erin · 7 October 2024
★★★★★ 5/5
GoogleI didn’t find the right flat for me and friend but the kindness and the professional approach deserve a good review. Thanks Kyle!PositiveProfessionalism
Deborah · 21 June 2021
★★★★★ 5/5
TrustpilotMy experience with Jack Piggott was…excellent
My experience with Jack Piggott was very professional and efficient. He was very prompt with his emails and very courteous with all his responses.
Baljeet · 23 March 2021
★★★★★ 5/5
TrustpilotSofa purchase review
Helpful and prompt responses.
Khalid · 18 September 2025
★★★★★ 5/5
GoogleI had a great experience moving into my new flat with the help of Ervis and Aiste - both were super professional and helpful, able to accommodate at a short notice and just in general really great & easy to work with. Thanks again for making my move as smooth as possible 😊 …
Katarina · 21 June 2023
★★★★★ 5/5
GoogleAmy was efficient, quick to respond, and a creative problem solver. Easy letting experience. Highly recommend
R · 21 June 2022
★★★★★ 5/5
TrustpilotVery helpful and responsive to my…
Very helpful and responsive to my request.
Patrick · 24 May 2024
Agent replied · 17 June 2024
Dear Patrick, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotVery good support from our senior property manager
Our senior property manager, Jack Piggott, was recently very responsive and organized everything very quickly when there was the suspicion of some structural issues.
NK · 28 March 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
★★★★★ 5/5
TrustpilotAlisha was very helpful…
Alisha helped arrange for contractors to come and fix some things in the flat. She always kept me updated and was prompt to reply to my queries.
Maria · 9 December 2022
Agent replied · 17 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
★★★★★ 1/5
TrustpilotAvoid like the Plague
Took 1 month to provide me with the fob for the building, and therefore could not use the amenities that I was paying for. Handed the flat over in complete disarray, nothing works, and now taking 1 month to deal with dampness and mould in the flat.
Diego · 22 November 2023
★★★★★ 5/5
TrustpilotThomas is very prompt
Thomas is very prompt. He is quick in responding and getting the work done.
Anisha · 5 August 2022
★★★★★ 5/5
GoogleAiste was really helpful for finishing all the paperwork for my new apartment in London
Abdulaziz · 21 June 2022
★★★★★ 5/5
GoogleThe agency was very helpful in the process. Our agent Amy was great work with!
Horia · 21 June 2022
★★★★★ 5/5
TrustpilotI had a good experience with this…
I had a good experience with this property management company, largely due to Claudio. He was professional and attentive, efficiently addressing my needs and questions. His approach made the process smoother and showed the company’s commitment to tenant and landlord satisfaction.
Alena · 28 March 2024
★★★★★ 5/5
TrustpilotRosita in Life Residential was…
Rosita in Life Residential was extremely helpful and solved our issue within hours of us making her aware. We were really pleased and grateful for this service.
DMK · 26 November 2022
Agent replied · 23 August 2024
Thank you for your kind review. We’re pleased to hear you’re happy with the service provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
