5/5
GoogleMy experience with Sally and Aiste is really pleasant. They are very nice.
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,665 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,665 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent service in the renewal of a…
Excellent service by Life and Abby Goopta in the renewal of my tenancy agreement
Agent replied · 17 June 2024
Dear Nigel, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
GoogleKind and safe agency who helped me a lot in finding this lovely property. Definitely recommended. Special thanks for Sally, Eugen and Ervis.
Agent replied · 20 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
Trustpilot5 starts to Abby Gooptu
5 starts to Abby Gooptu, she has been very kind and helpful
Agent replied · 23 August 2024
Dear Sonia, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
2/5
TrustpilotDisappointing
The student rental flat had repairs required and it took some months for these to be attended to. At the end of the contract despite a very very thorough clean involving an army of friends and family, the company insisted on taking money out of deposits held to pay for a totally unnecessary professional deep clean.
5/5
TrustpilotI have used Life Residential to Find a…
I have used Life Residential to Find a flat to rent, Their service is highly recommended, They take care of everything. Personal experience with Claudio my Flat manager, He is very helpful and quick responder as well. He always tries to find a way to help and he doesn’t mind sending tutorials if I have a problem with any of the devices.I would give Life Residential and Claudio 5 stars.
5/5
TrustpilotAbby did a great job
Abby did a great job - very responsive
Agent replied · 23 November 2024
Dear Tom, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotWashing machine issue
Had a draining issue with the washing machine.Rosita Kausiute helped us greatly in finding a quick and efficient solution to this problem. Her responsiveness was great, as well as her detailed answers.
Agent replied · 17 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotThe renewal process was made very easy …
The renewal process was made very easy with the help of the renewals team who followed up with the tenant, kept me informed and sorted all of the paperwork. I was really pleased with the excellent service I received and it was a relief not to have to worry about it all. Thank you.
Agent replied · 17 June 2024
Thank you for your feedback Natascha ven den Bergh. We are so pleased that our renewals team made the process easy for you - that's just what we want! We are glad we managed to take the stress off of you too. Thanks again for your comments - we really appreciate your time 😊
5/5
GoogleGreat service. We needed to move house quickly and Life did an amazing job in that transition. All the staff we dealt with were very helpful and efficient.
Agent replied · 20 June 2024
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
4/5
GoogleI was helped by Aiste.K, she was very helpful and maintained her professionalism. Process was lengthy but Aiste always kept me updated.
5/5
TrustpilotGood estate agent
Good estate agent, the property managers were all very helpful!
Agent replied · 23 August 2024
Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAbby Gooptu from Renewals Department was amazing
As tenants, we are very happy with all the work Abby has done for us. We wanted to express our gratitude for her swift and diligent work in liaising with our landlord regarding the rent negotiation.
5/5
TrustpilotEfficient and prompt service
My tenancy renewal was handled very efficiently and promptlyby Ludmila. No complaints.
Agent replied · 17 June 2024
Dear Peter, Thank you for taking the time to leave such a great review regarding your experience with Ludmilla. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotGood at finding good tenants quickly
We let out a good number of flats through Life and have just been taken safely through a period of multiple renewals with no significant voids - these guys are great at finding good tenants quickly and keeping us well informed at every stage of the process. Generally excellent service on sales/management side.
Agent replied · 17 June 2024
Hi Thomas, it's great to hear that you would rate our service as excellent. We're glad we have been able to help you find good tenants for your properties and always keep you in the loop. Thanks very much for your feedback, we really appreciate it 😊
5/5
TrustpilotTimely response to the issues
A quick and appropriate response after an issue was reported. Thank you so much Darcey Nicholls (property manager ).
5/5
GoogleLife Residential assisted me with a purchase of a fantastic London city center apartment. I subsequently used their service again to let the apartment out. Both James Handley (Letting Manager) and Steven Payne (Sales Manager) demonstrated top professional league expertise and efficiency in their respective work. The communication was flawless during the process and the time taken to complete both transactions was impressive. I often relocate internationally with work and thus have an extensive experience with estate agents around the world. My experience was that Life Residential is one of the best estate agents in Europe, if not globally.PositiveResponsiveness, Quality, Professionalism, Value
4/5
TrustpilotWas poor but now a great service
Was really disappointed with our first property manager Thomas, but now we have the loveliest property manager Leilani who is very efficient and communicative. She is very competent at her job and has gone above and beyond to ensure issues are resolved in a timely manner and with the sound solutions.
5/5
TrustpilotEverything was well
Everything was well, neatly and quickly
5/5
TrustpilotLauren gets it done
In these challenging times Lauren did an excellent job in renewing our rental agreement with our existing tenant. This was handled with her usual efficiency and professionalism in respect of both parties. There's never any need to chase Lauren she keeps you on the ball.
Agent replied · 17 June 2024
Hi, thank you so much for your feedback!
5/5
TrustpilotGood service
I communicated with Nick from life residential throughout my tenancy at canary wharf. From the very start, he was very professional and swift to answer any query/problem. In multiple occasions he solved some problems with my minimal involvement. I wish him & life residential all the best.
5/5
TrustpilotPooja Pandya - great agent!
Pooja helped through our contract renewal process, she was so quick in liaising with the landlords and coming back to us and generally made the process so smooth. Definitely the best agent we have worked with!
4/5
TrustpilotGreat client care
I've had the pleasure to work mostly with Nick from LR. He did a fantastic job at making sure the flat was taken care of, and my requests were looked after by the right teams. The support was prompt, whether it was from him, or the teams called in to provide the right support. On top of that, he was a great link between myself and the landlord!
5/5
TrustpilotAbby Gooptu in the Renewal Department got me everything I wanted and more.
Renewal of the rental contract with my tenant was seamless. Abby explained the position, I approved a rise in the rent and she got me more than I asked. Can’t ask for more than that!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Life Residential London
Has Life Residential won any awards?
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
