5/5
TrustpilotAliza is excellent with her service
Aliza is excellent with her service. Very polite and professional. She fixed an issue with our house in less than 24hours. We are very thankful.
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,665 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,665 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHelpful team
We've been very happy with our tenant experience so far. Carlos DaSilva and the team at Life Residential have been proactive in helping us solve little issues in the flat (most notably the presence of mice and silver fishes). They've also been helpful in amending the inventory when we moved in.
Agent replied · 17 June 2024
Hi Arnaud, thank you for your feedback on Carlos and the team. We're glad to hear that the problems have been solved proactively.
5/5
TrustpilotKelvin at Life always quickly available…
Kelvin at Life always quickly available to assist me with queries relating to the property, despite being on different time zones. He also provided all docs relating to UK tax documents, allowing me to complete those forms relatively easily.
1/5
TrustpilotHorrendous customer service
5/5
TrustpilotThank you Kalidass
Kalidass is very helpful and the whole renewal process went very smoothly, perfectly negotiated, quick and responsive,Very nice experoence, will always choose Life Residential!
5/5
TrustpilotI had a very good experience with Sarah …
I had a very good experience with Sarah Legister who is my property manager. I had a problem that needed sorting which involved ordering new parts and making sure a door was secure. She acted very quickly and efficiently and really took the stress away for me so I was very happy! A big thank you.
Agent replied · 17 June 2024
Hi Natascha, thank you for your feedback. We're pleased to hear that you have had a good experience with us and that Sarah managed to act quickly to help you secure your door. We're glad she took your stress away - that's our aim! You're very welcome, thanks again 😊
4/5
TrustpilotContract renewal
Very happy with Jessica, handled the renewal of the property very well.
5/5
TrustpilotFast and professional
Jack helped us renew the tenancy agreement. We were very happy to deal with him and appreciated his professional approach. Everything went smoothly.
5/5
GoogleThanks for finding a tenant for my flat. Sally and James were great !!
5/5
GoogleVery good service, very quick replys and efficient. Ervis helped me a lot. I will recommend Life to my friends.
Agent replied · 20 June 2024
Dear Ziyi, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Negin, Customer Relations Team
5/5
GoogleMy experience with Life Residential was a very seamless and pleasant one. My agent - Gogoro - helped me with all the queries I had throughout my property purchase process and was always available to answer small questions. Overall, I highly recommend this company for anyone looking to rent or purchase a property!
Agent replied · 20 June 2024
Hi Elizabeth, we're delighted to hear that Gogoro supported you throughout the entire process. Thank you for the review.
5/5
GoogleAiste is great. She was professional and very responsive at all times helping us sorting out our documentation and move from another country.PositiveResponsiveness, Professionalism
5/5
TrustpilotVery helpful property manager
Ilinca was very helpful after I move out in the process of communicating with landlord, with very fast response as well, strongly recommend!
5/5
TrustpilotWhen I contact the Kalidass
When I contact the Kalidass，he quickly helped me solve the problem. He is really kind to call and help me to solve issures when I did not check my email. Thanks again:).Xiao
Agent replied · 17 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotThe renew process went smoothly
The renew process went smoothly. thank you for your service Abby
Agent replied · 23 August 2024
Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotSupport we get to reach to landlord
The response time, the intend, transparency, communication style, result were all good from Claudio and the team. Thanks for your support and help
5/5
GoogleI rented through Mo. Very helpful during the renting process. Had answers to all the questions we had. The result we had was a fantastic apartment for a really good price, and absolutely nothing to complain about. Would 100% rent with life again.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Hi Jerry, thank you for your feedback. It's great to hear how helpful Mo was during the rental process!
5/5
GoogleSo grateful to Mark, Sandra and Steven for handling the purchase of my flat so well. It took far longer than expected thanks to lockdown, mortgage delays etc and wouldn't have surprised me if vendor lost faith and put back on market. Thanks to Life team they managed to keep everything on track and we completed this week. Hooray! Thanks to you you all - very professionally managed and they are all so nice too.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Trustpilothigh standard service
Inna and Cliff have been very helpful and always willing to explain and find more details if there is question in my mind. I feel them and life residential trusty worthy and would like to recommend them and the company to all my friends and families if there is a need.
Agent replied · 17 June 2024
Hi there, thank you for your feedback on Inna and Cliff - two excellent members of staff. We're really pleased to hear that you feel like you can trust us - this should be the way with agents although is not always the case. We want the best for our clients and are glad to hear that you have experienced a good service. All the best!
5/5
TrustpilotGreat job by Abby
Great job by Abby - Renewal Department! Consistent delivery of high quality service!
Agent replied · 17 June 2024
Dear Ned, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotVery good experience
Very good experience, handles queries efficiently and keeps me updated with regards to the tenancy. The only reason I give 4 stars is that it would have been better if I was contacted about how the tenants were getting on after they moved in, rather than myself having to chase for this info.
Agent replied · 17 June 2024
Hi Mat, thank you for your feedback. We shall take on your suggestions, many thanks.
5/5
TrustpilotAbby from tenancy renewal department is…
Abby from tenancy renewal department is really responsive and helpful.
Agent replied · 23 August 2024
Dear Laura, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
GoogleReally happy with Donovan. He is very friendly and extremely helpful!
Agent replied · 24 August 2024
Dear Ionut, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
GoogleAiste Kotliarova was amazing and very quick in helping me find the flat.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
