5/5
GoogleThe service was very good. They helped me find my favorite house, especially Aiste, my agent. Thank her very much.
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,665 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,665 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleThe consultant Amy Howe is very responsible and helpful, we rented the most satisfying flat right after graduation. Many thanks!
5/5
TrustpilotThe rent renewal was efficiently…
The rent renewal was efficiently handled. Prompt reply to issues. And timely closure. Thank you
Agent replied · 23 November 2024
Dear Aameer, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
Trustpilot5 stars
Rosita is great, easy to get a hold of.
5/5
GoogleMy husband and I had a great experience working with Robin. And although we didn't end up renting any of their properties, I felt that Robin really understood what we were looking for. He was very responsive and attentive to our requirements. I highly recommend working with him. Thanks again Robin - I wish you the best of luck.
Agent replied · 20 June 2024
Hi Samar, thank you for your feedback. We're sorry you didn't find a property with us, we're happy you had the pleasure of meeting our Lettings Negotiator, Robin, who no doubt provided you with a great service!
5/5
Trustpiloti am satisfied whith Amrita Rathod
Liferesidential Company is my letting agent and Amrita Rathod cooperated well.
5/5
GoogleEugene (@ Life Residential) was really exceptional and professional in his approach and supporting our processes for tenancy. Highly recommended!
Agent replied · 24 August 2024
Dear Raymond, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotBrooke
Responsive and very kind. Quickly gets back for issues raised and tries to resolve them
Agent replied · 23 November 2024
Dear Mattia, Thank you for taking the time to rate your service with our team. We appreciate you posting this. Kind regards, Katie, Customer Relations Team
5/5
GoogleI feel satisfied with the apartment they found for me. The property manager James is helpful and professional, with quick response and excellent communication with the problems I have. Thank you so much!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy agent Aiste Kotliarova was very professional and helpful, often went out of the way to assist with whatever queries I had. I was about to get a quality housing for my needs.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI was very happy with the way Emma…
I was very happy with the way Emma responded to my request of maintenance needed to be done in my apartment. The response was very swift, and I was impressed with the management.The contractors attended and were able to complete their works without any complications. I was very happy with the service as a whole.
5/5
TrustpilotHappy Landlord
The work Jessica Carson carried out for me to renew the tenancy was very professional and quickly expedited.
5/5
TrustpilotProperty manger Melody Kassebaum
Melody Kassebaum has always been very professional and handled any issues I have had with professionalismAnd in an timely manor
Agent replied · 17 June 2024
Dear Mark, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotGood repair management though with delays and having to follow up
While it is good that the recent repair was managed, the delay by the person in charge of it meant that we were without a washing machine over the Christmas period for 5 weeks. The person in charge of repairs organised a repair to be done for our washing machine on the 20th of January; the machine had broken on Thursday the 16th of December. We had notified the person on the 17th but they said there was no time to send someone on a Friday and then on the 20th of December, the person said they will only deal with this after the new year (instead, for example, scheduling an engineer to come before Christmas or in the first week of January). We had to then follow up with the person on the 3rd of January and an engineer only came on the 7th of January to take a picture of the needed parts. Due to a two week delay in getting the parts, an engineer repaired the machine only on the 20th of January. While we appreciate there are delays due to getting the landlord's approval and delays in supply chains, an improved experience for us would have occurred without the delays on the part of the facilities person and without us having to follow up. This has also been typical over the past months for other repairs. It is important to note, however, that the facilities person has generally managed to address our requests.
5/5
GoogleIts very good！ And Erivis is a very nice intermediary and let us live in a very satisfactory house
5/5
GoogleKareem is very responsive, the whole renting journey was smooth and efficient, my client is pleased with the service.
5/5
GoogleWe had a rental great experience with the LiFE. Their staff, especially Sally was responsive, friendly and extremely helpful.
5/5
GoogleErvis helped us quickly find a property that met all our expectations when we eagerly sought one. He was very patient with our questions during the first viewing and left plenty of time for us to choose this apartment. In the end, the apartment was successfully signed, and Ervis actively helped us deal with various problems during this period. Ervis' professionalism is admirable. Thank you very much.
4/5
TrustpilotHayley is very efficient and always…
Hayley is very efficient and always responds to my queries.
5/5
GoogleStaff here are very reliable, reply promptly and go above and beyond. I worked with Amy, she was great, friendly, no problem was ever too much. Thanks so much!
5/5
TrustpilotRosita - 5/5 Deposit return
Rosita was very helpful, always prompt at replying and even responding out of her working hours on occasion. Very happy with her handling of our deposit return.
5/5
TrustpilotI want to commend my property agent for their prompt responses and effective actions.
I want to commend my property agent for their prompt responses and effective actions. They provide excellent service and professional dedication.
Agent replied · 17 June 2024
Dear Anita, Thank you for taking the time to leave a wonderful 5* review. Our team will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
GoogleNick from LiFE Residential was extremely helpful in finding us rental a property, always willing to help and answer questions. He was there to walk me and my friend through the process step by step. Always available and put our interests and requirements first. I really recommend him if you are looking for a property.
Agent replied · 20 June 2024
Hi Caro, thank you for your feedback. It's fantastic to hear how helpful Nick was during your property search. He'll be pleased to hear of your recommendations.
5/5
GoogleI was looking for a two bedroom appartement when Nick from LiFE Residential took care of our request and found us exactly what we were looking for. He was super friendly, efficient and fast .He always was willing to help and answer all the questions we had. I totally recommend him and LiFE Residential !
Agent replied · 20 June 2024
Hi Dikra, thank you for your feedback on Nick.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
