Life Residential London reviews

★★★★★ 5/5

Trustpilot

Five stars for the building manager Rosita

I've been suffering from flickering light issues since the moment I moved in. Ironically, my original property manager said after move in the bulb responsibility falls on to tenant even though it is clearly stated on the contract, additional section the bulbs should be replaced before move in. The problem hasn't been solve after 1 week. And when I tried to negotiate with them again received the message they are gonna to be out for around a week.Then I used online chat to complain and the customer service agent send my case to Rosita Kausiute, who took my problems seriously. She figured out and solve the light problem within half a week. During all correspondence she's so polite, caring and professional. She arranged the contractors as soon as possible and followed up for every step. I feel lucky to have her handle my problems.This 5 stars rate is just for Rosita, I'd really like to give 0 for the original property manager who did a terrible job and made me feel offensive.PS: If you have some maintenance problems urgently and are willing to pay the cost (not the appliance), here's the number for life residential maintenance team02086094644Very friendly and professional contractors.

FEI · 13 September 2022

★★★★★ 5/5

Trustpilot

Sham has been very helpful with our…

Sham has been very helpful with our renewals, she is efficient and follows up. thank you

Marcelle · 18 September 2018

★★★★★ 1/5

Trustpilot

No urgency or duty of care whatsoever

We’ve had a broken washing machine for 2 weeks and there is absolutely no urgency on getting this fixed. There are 3 of us in the flat and our washing has obviously piled up. There’s been no offer of any alternative options such a laundrette claims and the agency couldn’t care less about our situation, plus our contact has gone on annual leave and we’ve had no hand over and just been left to wait until they return. This gives us no confidence in this agency if we had an emergency and we would absolutely not recommend.

Lauren · 3 September 2022

★★★★★ 5/5

Trustpilot

Exceptional Service and Support

I've been renting with Life Residential for several years, and my overall experience has been excellent. I want to extend special thanks to my property manager, Rosita Kausiute, who consistently goes above and beyond in providing exceptional support. Her dedication and professionalism have made a real difference.

Meriem · 6 November 2024

★★★★★ 5/5

Trustpilot

“ This review is specifically for…

“ This review is specifically for Shruti Shrungarpure’s handling of the tenant deposit release process. She was very clear in her communication and raised valid questions/concerns. She effectively communicated our concerns raised with the claims that the landlord made and managed the whole process very effectively. However, I think she is an exception than a norm especially when it comes to Life Residential who I think are out to fork out the maximum from tenants and do not really care in general about the tenants”

Anupam · 23 August 2022

★★★★★ 4/5

Trustpilot

Property Manager - life residential

Hi Shruti Thanks for your service and I really appreciate your support and difference which you bring while being my property manager . I must say for my property I had issues which were outstanding for more than a year and there were multiple property managers joining the company and leaving and no one was able to resolve it. With you joining the company recently and I can confidently say within a short span of time you were able to resolve all the issues. I want to say thank you again for your service and I really appreciate you have a great communication and negotiation skills which will help you to succeed in the near future .Good luck and wish you success in your life and career RegardsAsim

Asim · 22 August 2022

★★★★★ 5/5

Trustpilot

Nick Martin was excellent

Nick Martin was excellent as an agent for the renting out of my flat in Greenwich. Responsive, efficient got everything done extremely well. Very happy to have had him helping me with everything.

JF · 9 July 2022

★★★★★ 5/5

Trustpilot

Abi's support

Abi has been a great support during our renewal process she was helpful, patient and provide details and information on a accurate and timely manner Abi, many thanks for your great service

Dimitris · 20 August 2022

★★★★★ 5/5

Trustpilot

Jonathon (Life residential)

Firstly I would like to say thank you to Life Residential for my recent move.Jonathon, was really helpful from the on-set(viewing) and continued to be responsive and polite during the application process right to the point in which the tenancy was signed over.Top top service🤝

Akeem · 12 December 2022

★★★★★ 5/5

Trustpilot

Renewal department

Abby from the renewal department was very helpful and prompt in renewing my tenancy. She made it happen promptly and to a high standard

Zhaniya · 31 May 2024

★★★★★ 5/5

Trustpilot

contract renewal

From my perspective as Landlord Abby made the whole process seamless and very easy.

Sassie · 31 January 2024

★★★★★ 5/5

Trustpilot

Contract Renewal

Pleae note that my comment relates specifically to the service offered by Abby Goptu for the renewal of the contract

Anita · 9 August 2024

★★★★★ 5/5

Google

I had a wonderful experience with life residential starting from viewing ,documentation till I got the property. special thanks to Mo for his commitment and on time arrangements which made me comfortable during the whole process. He has helped me during the whole process. He is very friendly and nice person. I with all the best for him. Thanks and regards Prashant

Prashant · 22 June 2019

★★★★★ 5/5

Google

Aiste has been helpful and professional all throughout the process. She patiently and promptly answered to all the questions about the property. We had a fantastic and smooth experience! Thanks a lot Aiste!

Adriana · 21 June 2022

★★★★★ 5/5

Google

LiFE assisted with the purchase and sale of our properties. Steven and James were very professional, knowledgeable, helpful and responsive which made the whole process run very smoothly. Would highly recommend.PositiveResponsiveness, Quality, Professionalism

Tim · 21 June 2022

★★★★★ 5/5

Google

My experience with our letting manager James was pleasant and professional . He was always helpful and responsive . We would recommend him and his firm to potential renters and landlordsPositiveResponsiveness, Quality, Professionalism

Hui · 21 June 2022

★★★★★ 5/5

Trustpilot

Kareena was quick on helping to resolve…

Kareena was quick on helping to resolve the issue with wrong billing dates. Thanks!

Nursultan · 24 January 2024

★★★★★ 5/5

Trustpilot

For the services from Jack Piggott

Jack had always been ready to help us during our stay in the past 6 months. He is friendly and highly responsive, and also an efficient connector between the landlord and renter. You can always count on him when you need help.

Johnny · 10 March 2023

★★★★★ 4/5

Trustpilot

Great stay

Darcey was my property manager and she was very nice and helpful. The property was lovely.

Chloe · 9 December 2023

★★★★★ 5/5

Google

I had a great experience when looking for houses with LiFe Residential. Kyle from the beginning was keen to show us properties that would match with our requirements. Thank you Kyle for your service and professionalism!PositiveResponsiveness, Quality, Professionalism, Value

Anisa · 21 June 2021

★★★★★ 1/5

Trustpilot

irresponsible managers who ignored all calls and emails

Refused to produce the check out report a month after the checkout date. Been ignoring my emails so I called my property manager today in the morning she said she was going to email me yesterday and promised to email me today. Heard nothing so called her again in the afternoon for a confirmation email during the call to leave an evidence on what she said. She made an excused that she is in the middle of something and will send me a confirmation email in 10 or 20 mins after this call. Two hours later now they have gone home and I received nothing still.

Annie · 15 July 2022

★★★★★ 5/5

Trustpilot

Abby Gooptu made the renewing the…

Abby Gooptu made the renewing the contract with our tenants very smooth and easy, great communication!

RH · 29 November 2023

★★★★★ 5/5

Google

Excellent experience for renting an apartment. Daniele and Mariya are very professional, available and accommodating!

Léa · 17 October 2024

★★★★★ 5/5

Trustpilot

A very efficient tenancy renewal with…

A very efficient tenancy renewal with help of Pooja. Thank you for all the smooth work done.

YC · 14 September 2024