5/5
TrustpilotMy window got broken and when I told…
My window got broken and when I told Claudio about it he quickly arranged for an engineer to come to my place and fix it. He was very fast at sorting things out. Claudio is a superstar
Trusted Agent profile · London
Life Residential London reviews
★★★★★
1,665 reviews across 2 platforms
Unit 11 Flagstaff House, St. George Wharf, London, SW8 2LZ
Life Residential's office in London, at Unit 11 Flagstaff House, is rated 4.5 out of 5 across 1,665 reviews on two platforms, including 518 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotChris Mitsatsos as property manager
I'm an overseas based investor. Chris assisted me from end to end. from providing a detailed market update, discussed renewal strategy and recommendation. all done within a week. happy tenant + happy landlord. thanks Chris!
5/5
TrustpilotAmrita Rathod great service
I have been working with Amrita on a renewal and have found her to be very professional and efficient.We were very well informed and guided through the whole process.
Agent replied · 17 June 2024
Dear Balbir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGood professional service
Good service and professional at all times. Fast responses and found me a tenant quickly thanks to Eduard and Taylor.
Agent replied · 23 August 2024
Hi MKK, we really appreciate your time - glad to hear Ed and Taylor have impressed you! Thanks.
5/5
TrustpilotCristina Luntrariu is always on top of…
Cristina Luntrariu is always on top of the things by being helpfull and very nice. She assists imediately!
1/5
TrustpilotTerrible agent
Terrible agent. They just don't care about you and treats you so badly and acts like as if they are doing you a favour even though you are paying so much to rent via them. If you have an option, please never rent through them. Even if you are asking for the slightest thing, they dump a huge fees on you. They only care about the landlord. I will never rent through them again.
5/5
TrustpilotWestgate House - Chris Mitsatsos
Had a very good experience with Chris Mitsatsos and I really appreciate his efforts in my extension of tenancy agreement. He has been very attentive and responded to my queries promptly. Thanks Chris :)
5/5
TrustpilotHelpful staff
My washing machine broke down and Luke Parker was very helpful to help me get it fixed before Christmas
5/5
TrustpilotI have found the team members very …
I have found the team members very professional, patient, polite, responsive and supportive.They did not hesitate to allocate and spend time responding to my queries, providing information and offering practical solutions.The speed and quality of the services I have received so far have been amazing.I believe the senior management and staff are trying to provide a great customer service experience.Thank you all and good luck for the future.
Agent replied · 17 June 2024
Hi Hossein, thank you for leaving us your feedback. It's so lovely to hear that you have found our staff to be professional, polite and supportive and that you have been amazed by the speed and quality of our service. We are thrilled that you are so happy with us and that you appreciate our vision to offer great customer service to all customers. Thank you very much for your comments and time, we really appreciate it 😊
5/5
TrustpilotI would like to comment on Abi Shanks
I would like to comment on Abi Shanks, the property manager for my apartment at Lincoln Plaza. She has shown tremendous professionalism in both processing the outgoing tenants and also getting the apartment in good condition for the incoming tenants. She is prompt and clear in our correspondence, exercise initiatives which makes my job as an overseas landlord a lot easier.
Agent replied · 17 June 2024
Hi there, thank you for your feedback! We're pleased to have provided you with a 5* service!
5/5
TrustpilotAbby made everything easy with the…
Abby made everything easy with the renewal of my rental flat's contract. thank youclive hallett
1/5
TrustpilotThey ignored my email
I sent an email asking what percentage commission they charge for selling a flat and I was totally ignored. Clearly they only reveal this information after visiting your property to work out how much they'll get away with. Really unprofessional to not reply at all. I'm not arranging a visit and valuation unless I know the commission rate, so I'm not wasting my time. I'll just go elsewhere.
1/5
TrustpilotUnreasinable deposit deductions and poor managemnet
I stayed in an apartment in Hounslow and getting my deposit refunded took more than a month as property managers have resigned from time to time and they didn't know about the history of the property I stayed in. And the deductions given to me are so unreasonable. cleaning cost way too high nearly 210 pounds for a small studio apartment. Also when I have the proof of unreasonable deductions they took the time almost a month and then ask me to put in a deposit dispute request. Poor service of the property managers involved in this property no prompt emails or calls were answered. Always either leave or busy.
5/5
GoogleI had a fantastic experience, particularly with Molly and Steve. This would have been otherwise quite a stressful experience but they were very professional and reassuring!
Agent replied · 24 August 2024
Dear Sabine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
4/5
TrustpilotAbby Gooptu as my renewal agent has…
Abby Gooptu as my renewal agent has been very helpful in negotiating with the tenant to achieve a satisfactory deal for both of us! Thank you.
Agent replied · 23 August 2024
Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Negin, Customer Relations Team
5/5
GoogleAbsolutely amazing experience. Aiste and Sally helped us find and move in a new place, communication was great throughout and customer service amazing. As we have had experience with quite a few letting agents from other companies in the past we can safely say that they were by far the best and went over and beyond to help us out with the various things that were popping up during the process. Thanks for everything!!
5/5
GoogleWe were assisted in our flat-search by Lorraine, who was incredibly helpful with in-person viewings and making new suggestions based on our needs. Thanks again for all your help!
Agent replied · 20 June 2024
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotThank you Yasmin
I had the pleasure of dealing with Yasmin Islam, She was kind, polite and extremely attentive and provided me with a quick service and sorted a maintenance issue with ease. Thank you Yasmin!
5/5
TrustpilotVery satisfied with my property manager Ashleigh
I recently got Ashleigh as my property manager and she has been nothing but helpful, quick and helpful responses. I had a property checkup today as requested by my landlord and she gave good insight and was reasonable when it came to assessing the state of the property. I could tell she genuinly cares about her clients and wants the best for both the tenant and the landlord.
5/5
GoogleAmy is really helpful and always response promptly. She is passionate and truly helped me a lot, tried her best to reach all my requirements. LiFE Residential helped me to find my satisfied property.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotPoor communication with both landlord…
Poor communication with both landlord and tenants.Monthly statements in a confusing format.Unauthorised repairs and services carried out
Agent replied · 23 November 2024
Dear Jocelyn, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
4/5
TrustpilotSpot on inspection
Very impressed with Rebecca's annual inspection of my flat and the photos taken. She also satisfactorily arranged replacement heaters when they were needed although the @fixflo system the company uses confuses me.
Agent replied · 23 August 2024
Dear Nigel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotEfficient negotiator .
Geri Georgieva is a very efficient and polite negotiator .We are extremely satisfied with the service received by us.
Agent replied · 17 June 2024
Dear Chaand & Meenakshi, thank you very much for your kind review. Yes, Geri is one of a kind, isn't she? :) We're glad your satisfied with our service and we'll aim to continue exceeding your expectations.
5/5
TrustpilotCristina Luntraru has been our point of…
Cristina Luntraru has been our point of contact from pre-completion right through to completion and the successful letting out of our apartment. We have found her and the entire Life Residential team to be highly professional, competent and simply excellent. Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Life Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Questions about Life Residential London
Has Life Residential won any awards?
Yes. Life Residential won Gold in The Trusted Agent 2026 awards.
